Credit Controller

This is a 12 month fixed term contract. Insights is a Learning and Development company which aims to change the world through the power of self-awareness. Our core purpose is to create a world where people truly understand themselves and others and are inspired to make a positive difference in everything they do.

We are seeking a new Credit Controller to join our Global Accounts Receivable Team, within our Finance Operations function, for 12 months from start date. Based at our headquarters in Dundee or working remotely, you will liaise and engage with internal and external customers, delivering effective credit management to Insights’ office throughout the world.

You will be responsible for processing and raising sales invoices on a daily basis, working with other parts of the Insights business, such as Client Services, to ensure the whole process from order entry through to billing is working effectively. It is important to be organised and detail focused to ensure client records are fully up to date and reconciliation of payments against invoices is accurate.

Insights deals with business customers primarily, so you will be responsible for developing relationships with them to ensure the smooth running of accounts and timely payments. When issues arise, you will work with internal and external customers to reach solutions in line with Insights policy and guidelines, ensuring that any problems are resolved effectively while maintaining the relationships between stakeholders.

It is likely that you will have credit management experience already, particularly in a B2B environment. You will be able to develop relationships with stakeholders at all levels. Sharing our Company passion for customer service, you are a confident communicator, demonstrating excellent interpersonal and organisational skills.

You take ownership of your responsibilities and accept accountability for your actions, which fosters trust and reliability. Displaying initiative, you will also recognise the value of involving more experienced colleagues when necessary, ensuring the best outcomes for the team and the customer. You will know how to handle sensitive information with the utmost confidentiality.

Even in the face of multiple or high-volume demands, you maintain focus and energy, addressing challenges with composure. Your proactive approach drives you to go the extra mile, consistently delivering service on time and to the highest standard. This dedication not only supports personal growth but also aligns with and advances the goals of the team and the organisation.

Everyone is welcome at Insights. We are dedicated to creating a space where you belong — that means accepting you for who you are now and supporting you on your journey towards whoever you want to become. Our colourful solutions help people see themselves and others in a new light and we love encouraging our diverse global community to experience the transformational power of Insights Discovery.

Through listening and learning, we will continue to foster the connections that matter to build a more inclusive culture. It is in our nature to nurture. We have developed an organisation which puts care for our people, inclusion, belonging and wellbeing at the heart of our approach. We are strengthened by a community where we work together to co-create a culture that celebrates difference and welcomes everybody.

We love learning. We want to be better tomorrow than we are today and we are up for the journey. Unapologetically human, undoubtedly individual. Colourful to our core.