Digital Transformation Officer

Interim Digital Transformation Director

Location: London-based with international scope

A leading global financial services group is seeking an Interim Digital Transformation Director to lead a major change initiative across its client servicing and operations functions. This is a senior appointment within a high-profile transformation programme, focused on delivering AI-enabled, digital-first service models at scale across multiple markets.

Operating at Group level and reporting to the Chief Operating Officer, the successful candidate will drive the end-to-end transformation of operational servicing, embedding intelligent automation and reimagining the client experience. This is a critical interim leadership role with immediate impact, long-term strategic value, and visibility at the most senior levels of the organisation.

The Opportunity

This appointment will suit a transformation leader with a strong blend of operational depth, technology fluency, and commercial pragmatism. You will be responsible for shaping and executing a global transformation roadmap that modernises infrastructure, simplifies operating models, and unlocks data-led decision-making across a highly regulated, client-centric environment.

Key Responsibilities

• Lead the design and delivery of a comprehensive digital transformation strategy across client operations, aligned with enterprise objectives
• Define future-state operating models, underpinned by AI, automation, and data analytics to enhance service delivery and operational agility
• Develop robust governance, KPIs, and delivery frameworks to ensure execution at pace and measurable return on investment
• Serve as a strategic partner to the C-suite, securing alignment, sponsorship, and funding for transformation priorities
• Drive process reengineering across global servicing functions, focusing on efficiency, scalability, and client value
• Build and lead high-performing, cross-functional transformation teams, fostering a culture of innovation and accountability
• Oversee change management, communications, and stakeholder engagement to support adoption of new ways of working
• Champion the voice of the client throughout transformation efforts, embedding digital-first journeys and intelligent self-service models
• Leverage performance data to drive continuous improvement and measure business impact

Candidate Profile

• Extensive leadership experience in operational transformation within complex, regulated environments: ideally financial services
• Proven track record in delivering major change programmes that span technology, operations, and customer experience
• Deep knowledge of AI, automation, and digital tools as they apply to operations and client servicing
• Commercially minded, with strong financial acumen and experience building business cases at enterprise level
• Exceptional stakeholder management skills, with the ability to influence at Executive Committee and Board level
• Inspirational leadership style with experience building and scaling diverse, high-performing teams
• Highly resilient, delivery-focused, and comfortable operating in ambiguity and at pace

Engagement Details

This is an interim executive assignment, requiring immediate availability. The role offers the chance to deliver tangible, enterprise-level change within a high-growth, innovation-focused environment. For the right individual, this could serve as a springboard to further strategic advisory or executive leadership roles.

For a confidential discussion, please get in touch and send profiles to joflynn@nscg.com