User Experience Lead

User Experience Lead

City of London Full-Time 43200 - 72000 £ / year (est.) Home office (partial)
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At a Glance

  • Tasks: Lead high-impact UX projects from vision to execution, ensuring user and business needs are met.
  • Company: Join a forward-thinking company focused on transforming user experiences and driving strategic impact.
  • Benefits: Enjoy flexible work options, mentorship opportunities, and a collaborative team culture.
  • Why this job: Be at the forefront of experience transformation, making a real difference for users and businesses.
  • Qualifications: 15+ years in UX with leadership experience; strong facilitation and storytelling skills required.
  • Other info: Ideal candidates have expertise in mobile-first products and fintech domains.

The predicted salary is between 43200 - 72000 £ per year.

As a Principal Experience Strategist, you’ll spearhead that transformation, bridging vision and execution to deliver strategic impact and measurable results.

What You’ll Do

  • Head high-impact engagements from discovery and visioning to road mapping and experience definition, ensuring outcomes serve both user needs and business goals.
  • Translate research and behavioral insights into actionable experience principles, opportunity areas, and product strategies.
  • Plan and facilitate strategic workshops that unlock insight, align stakeholders, and shape clear product direction.
  • Act as a trusted partner to clients, guiding prioritization, navigating ambiguity, and helping stakeholders make confident, user-centered decisions.
  • Coach and elevate cross-functional teams, providing strategic direction, critique, and mentorship.
  • Collaborate closely with Product, Engineering, and Marketing to drive cohesive, scalable solutions across the user journey.

What You Bring

  • 15+ years in UX, research, or design strategy, including 5+ years in a leadership role guiding cross-functional teams and client relationships.
  • Mastery of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking and strategic frameworks.
  • Strong facilitation and storytelling skills, you build consensus, inspire action, and bring strategy to life.
  • A track record of leading and mentoring UX teams raising the bar on clarity, critical thinking, and craft.
  • Confidence in fast-paced, ambiguous environments, able to simplify complexity and drive meaningful progress.
  • Excellent communication skills and the ability to influence stakeholders at all levels, including executives.
  • A portfolio or case studies that show how your strategic thinking shaped product direction and delivered tangible business value.

Mainly if you bring the following, you’re a superstar in our eyes:

  • Deep experience in mobile-first product ecosystems and B2C environments especially around growth, retention, and emotionally resonant design.
  • Expertise in banking or fintech domains, including trust patterns, regulatory compliance, and accessibility in regulated spaces.

Join us if you’re ready to lead experience transformation that delivers lasting impact for users, teams, and businesses.

User Experience Lead employer: Ascendion

As a User Experience Lead at our innovative firm, you will thrive in a dynamic work culture that prioritises collaboration and creativity. We offer exceptional benefits, including professional development opportunities and a commitment to employee growth, ensuring you can elevate your career while making a meaningful impact in the banking and fintech sectors. Join us in a location that fosters both personal and professional fulfilment, where your expertise will shape user experiences and drive strategic success.
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Contact Detail:

Ascendion Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land User Experience Lead

✨Tip Number 1

Network with professionals in the UX field, especially those who have experience in leadership roles. Attend industry events or webinars where you can connect with potential colleagues and learn more about the latest trends in user experience design.

✨Tip Number 2

Showcase your expertise by sharing insights on platforms like LinkedIn or Medium. Write articles or posts that highlight your strategic thinking and experiences in leading UX teams, which can help you stand out to us as a candidate.

✨Tip Number 3

Prepare for interviews by practising how to articulate your past experiences in leading cross-functional teams. Be ready to discuss specific examples of how you've navigated ambiguity and influenced stakeholders to make user-centred decisions.

✨Tip Number 4

Familiarise yourself with our company culture and values by exploring our website and social media channels. Understanding what we stand for will help you align your responses during interviews and demonstrate your fit for the role.

We think you need these skills to ace User Experience Lead

User-Centered Design
Service Design Tools
Journey Mapping
Strategic Frameworks
Facilitation Skills
Storytelling Skills
Stakeholder Management
Cross-Functional Team Leadership
Mentorship and Coaching
Communication Skills
Influencing Skills
Experience in Mobile-First Product Ecosystems
B2C Environment Expertise
Understanding of Banking or Fintech Domains
Knowledge of Regulatory Compliance
Accessibility Standards

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights your 15+ years of experience in UX, research, or design strategy. Emphasise your leadership roles and any specific projects that showcase your ability to guide cross-functional teams.

Showcase Your Portfolio: Include a portfolio or case studies that demonstrate how your strategic thinking has shaped product direction and delivered tangible business value. Focus on projects related to mobile-first ecosystems and B2C environments.

Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also reflects your passion for user experience transformation. Mention your expertise in banking or fintech domains if applicable, and how you can bring value to the company.

Highlight Soft Skills: In your application, emphasise your strong facilitation and storytelling skills. Provide examples of how you've built consensus and inspired action among stakeholders, especially in fast-paced and ambiguous environments.

How to prepare for a job interview at Ascendion

✨Showcase Your Leadership Experience

With over 15 years in UX and design strategy, it's crucial to highlight your leadership roles. Prepare specific examples of how you've guided cross-functional teams and managed client relationships, demonstrating your ability to inspire and elevate others.

✨Demonstrate Your Strategic Thinking

Be ready to discuss your approach to translating research and insights into actionable strategies. Share case studies from your portfolio that illustrate how your strategic thinking has shaped product direction and delivered measurable business value.

✨Prepare for Scenario-Based Questions

Expect questions that assess your problem-solving skills in ambiguous environments. Think of scenarios where you simplified complexity and drove meaningful progress, and be prepared to explain your thought process and the outcomes.

✨Highlight Your Facilitation Skills

As a Principal Experience Strategist, you'll need strong facilitation skills. Prepare to discuss how you've planned and facilitated workshops that align stakeholders and unlock insights, showcasing your ability to build consensus and inspire action.

User Experience Lead
Ascendion
Location: City of London
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  • User Experience Lead

    City of London
    Full-Time
    43200 - 72000 £ / year (est.)
  • A

    Ascendion

    50-100
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