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- Tasks: Manage restaurant operations on matchdays, ensuring excellent service and team performance.
- Company: Join Norwich City Football Club, a vibrant community hub with a passion for football.
- Benefits: Enjoy competitive pay, 20% discount in club shops, and unique matchday experiences.
- Why this job: Be part of an exciting atmosphere while leading a dynamic team in hospitality.
- Qualifications: Experience in hospitality management and strong leadership skills are essential.
- Other info: Casual, hourly paid position with shifts typically on weekends and some weekdays.
Norwich City Football Club is looking to recruit Restaurant Managers for first team matchdays. If you would like the opportunity of providing excellent service and meeting new people, come and join our winning team.
Experience in Hospitality Management is Essential
Our matchdays are typically on Saturdays, with some weekday evening and Sunday matches. A typical shift lasts 8 - 10 hours depending on the game and restaurant. This is a casual, hourly paid position.
In our corporate restaurants and bars, you will be responsible for:
- Welcoming and serving our customers in a formal dining environment.
- Efficiently managing a team of up to 25 waiting and bar staff, providing exceptional customer service to our Carrow Road brand standard.
- Overseeing the team to deliver service within strict timeframes.
- Engaging with customers and following up on feedback.
- Having excellent knowledge of the food and drinks menu.
- Maintaining the presentation of the restaurant throughout the day.
- Ensuring food hygiene standards are always achieved.
- Having a thorough knowledge of any allergens contained in the menu, working with chefs to ensure customer dietary requirements are adhered to.
- Ensuring accuracy of order taking, food delivery, and clearing.
- Speed of service and drinks delivery from our corporate bars.
- Ensuring your restaurant and bar are cleaned to the highest standards.
You will have:
- Strong people management and organisational skills.
- Experience in the management of restaurants or other relevant experience.
- The ability to motivate and lead by example, performance management, and mentoring of new team members.
- A resilient, calm, and confident approach to working in a fast-paced environment.
- The commitment and enthusiasm to drive results.
- A can-do positive attitude with the ability to lead as well as being a hands-on team player.
- Excellent communication and interpersonal skills.
- Pride in your appearance and that of your team as ambassadors for Norwich City Football Club.
What you will get in return:
- Competitive rates of pay.
- A unique working environment.
- 20% discount in all Club shops.
- The opportunity to work at non-matchday events.
If you would like to soak up the atmosphere and buzz of a first team matchday, please apply.
Norwich City Football Club is committed to ensuring equal opportunities are given to all and welcomes applications from all areas of the community regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage, and civil partnerships. Norwich City Football Club is an equal opportunities employer and recognises the importance of safeguarding children and vulnerable adults in the workplace. Please be aware that a criminal disclosure and identity check will be carried out for this post. Engagement will be subject to a satisfactory DBS disclosure.
Contact Detail:
Norwich City Football Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Catering Matchday Restaurant Manager
✨Tip Number 1
Familiarise yourself with Norwich City Football Club's values and culture. Understanding the club's ethos will help you align your approach to customer service and team management, making you a more attractive candidate.
✨Tip Number 2
Network within the hospitality industry, especially with those who have experience in sports venues. Building connections can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams in high-pressure environments. Highlighting your leadership skills and ability to maintain service standards under stress will set you apart.
✨Tip Number 4
Showcase your knowledge of food hygiene and allergen management during any discussions or interviews. Being well-versed in these areas demonstrates your commitment to safety and quality, which is crucial for this role.
We think you need these skills to ace Catering Matchday Restaurant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in hospitality management. Focus on relevant roles where you've managed teams, provided excellent customer service, and maintained high standards.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the club. Mention specific experiences that demonstrate your ability to lead a team and manage a busy restaurant environment.
Highlight Relevant Skills: In your application, emphasise your people management skills, organisational abilities, and experience in fast-paced settings. Use examples to illustrate how you've successfully motivated teams in the past.
Show Enthusiasm for Matchdays: Express your excitement about working on matchdays and engaging with customers. Mention any previous experience in similar environments to show you understand the unique atmosphere of such events.
How to prepare for a job interview at Norwich City Football Club
✨Showcase Your Hospitality Experience
Make sure to highlight your previous experience in hospitality management. Discuss specific situations where you successfully managed a team or improved customer service, as this role requires strong leadership and organisational skills.
✨Demonstrate Your Knowledge of Food and Drink
Familiarise yourself with the food and drinks menu that Norwich City Football Club offers. Be prepared to discuss how you would ensure that your team maintains high standards of service and food hygiene, as well as how you would handle dietary requirements.
✨Engage with Customer Service Scenarios
Prepare for questions about how you would handle various customer service scenarios. Think about how you would engage with customers, follow up on feedback, and resolve any issues that may arise during matchdays.
✨Exude Enthusiasm and Team Spirit
During the interview, convey your passion for working in a fast-paced environment and your commitment to leading by example. Show that you are a hands-on team player who can motivate others while maintaining a positive attitude.
