Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team to connect major gift donors with the impact of their contributions.
- Company: Be part of UCL Advancement, a leading institution in higher education fundraising.
- Benefits: Enjoy flexible working with 20% onsite requirement and competitive pay rates.
- Why this job: Make a real difference by enhancing donor relationships and supporting impactful projects.
- Qualifications: Experience in customer care, writing reports, and using Microsoft Office is essential.
- Other info: This is a 6-month contract with opportunities for personal development.
Location: London
Remote/Onsite Requirement: 20% minimum onsite – Tuesday must be onsite
Duration of Contract: 6 Months
Days/Hours: 36.5 hours per week
Pay Rate: £18.88 - £21.68 per hour - PAYE
Desired Start Date: ASAP
Main duties and responsibilities:
- Be an integral part of a team delivering high-quality stewardship for major gift donors that connect them to the impact of their gift, including acknowledgements, reporting, events, tours, visits and meetings.
- Produce meaningful, donor-centric gift acknowledgments.
- Work with fundraising and academic colleagues to research, write and design impactful reports for donors both for bespoke gifts and pooled funds.
- Support on tours and visits for prospects and donors in line with their interests.
- Manage the team inbox and deal with general queries related to Donor Relations activity from across UCL Advancement, professional services and academic departments.
- Effectively track Donor Relations activity in the CRM to build understanding of the impact of team activity.
- Manage the supporter gift giving processes, including procurement, keeping track of gift inventories and creating bespoke gifts.
- Work closely with the Donor Relations Managers on the scholarship stewardship programme including the thank you letter process, liaising with scholarship recipients, dealing with related queries, organising meetings between scholarship recipients and their donors and identifying areas where processes can be improved.
- Work closely with the Donor Relations Managers on donor experience strategies for priority projects.
- Work closely with the Events team on relevant donor facing stewardship events including invitation processes, managing logistics and data recording.
- Work across the fundraising teams to ensure relevant institutional events and opportunities are capitalised on for donor cultivation and stewardship.
- Remain up to date with industry best-practice, work with the Donor Relations team to implement the latest donor retention and relations strategies as appropriate, and build effective networks with colleagues at other institutions.
Criteria:
Experience and knowledge:
- Experience of working in a busy customer care environment. Handling customer enquiries both in writing and in person.
- Experience of writing high quality, written impact reports/materials.
- Experience of using Microsoft Office software, including MS Outlook, Word and Excel.
- Experience of working in fundraising in the charity sector, higher education sector or equivalent.
- An understanding of the importance of stewardship and its role in successful relationship management.
- Experience of tracking information within a database.
Skills and abilities:
- Exceptional written and in person communication skills, including ability to write engagingly and persuasively to a range of audiences.
- The ability to build and foster strong working relationships across diverse groups of stakeholders including high net worth/influential individuals.
- Motivated with excellent organisational skills.
- Ability to prioritise own work effectively, including balancing short, medium and long term tasks.
- Excellent interpersonal skills: diplomacy, discretion, tact, persuasiveness, and the ability to handle confidential information in a sensitive way.
Ways of working:
- Responding to stakeholder needs with the intention to provide an excellent service.
- Able to recognise and support important innovation and change in the workplace.
- Demonstrating interest in personal development.
Donor Relations Officer employer: SRG
Contact Detail:
SRG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Donor Relations Officer
✨Tip Number 1
Network with professionals in the fundraising and donor relations sectors. Attend relevant events or webinars to connect with individuals who can provide insights into the role and potentially refer you to opportunities at StudySmarter.
✨Tip Number 2
Familiarise yourself with the latest trends in donor stewardship and relationship management. This knowledge will not only help you understand the role better but also demonstrate your commitment to staying updated in the field during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed donor relationships or customer care in previous roles. Highlighting your experience with high-quality communication and relationship-building will set you apart.
✨Tip Number 4
Showcase your organisational skills by discussing how you prioritise tasks and manage multiple projects simultaneously. This is crucial for a Donor Relations Officer, so be ready to provide examples that illustrate your ability to juggle responsibilities effectively.
We think you need these skills to ace Donor Relations Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in donor relations, customer care, and fundraising. Use specific examples that demonstrate your skills in writing impact reports and managing donor communications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for donor relations and your understanding of stewardship. Mention how your previous experiences align with the responsibilities of the Donor Relations Officer role.
Showcase Your Writing Skills: Since exceptional written communication is crucial for this role, consider including a sample of your writing, such as a report or acknowledgment letter, to demonstrate your ability to engage and persuade diverse audiences.
Highlight Relevant Software Proficiency: Mention your experience with Microsoft Office, particularly Outlook, Word, and Excel, as well as any CRM systems you've used. This will show that you are equipped to handle the technical aspects of the role.
How to prepare for a job interview at SRG
✨Showcase Your Communication Skills
As a Donor Relations Officer, exceptional written and verbal communication is key. Prepare examples of how you've effectively communicated with diverse stakeholders in the past, whether through reports, emails, or face-to-face interactions.
✨Demonstrate Your Understanding of Stewardship
Be ready to discuss your understanding of donor stewardship and its importance in relationship management. Share any relevant experiences where you successfully managed donor relationships or contributed to retention strategies.
✨Highlight Your Organisational Skills
This role requires excellent organisational abilities. Prepare to talk about how you prioritise tasks and manage multiple responsibilities, especially in a busy environment. Use specific examples to illustrate your approach.
✨Familiarise Yourself with the Organisation
Research the organisation's mission, values, and recent initiatives. Being knowledgeable about their work will not only show your interest but also help you connect your skills and experiences to their needs during the interview.
