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- Tasks: Engage customers, drive sales, and create memorable fragrance experiences.
- Company: Maison Crivelli offers unique, luxurious perfumes that inspire and delight.
- Benefits: Enjoy competitive salary, commission, discounts, and generous leave.
- Why this job: Join a passionate team and explore the art of luxury fragrances.
- Qualifications: Experience in luxury retail and exceptional communication skills required.
- Other info: Embrace diversity and sustainability in a vibrant work environment.
The predicted salary is between 30000 - 42000 ÂŁ per year.
About Maison Crivelli: “Perfume is a living experience.” —Thibaud Crivelli Maison Crivelli was created to surprise, delight and offer a multi-sensorial experience for all fragrance explorers around the world. Each scent reveals the beauty of your daring personality.
About the role: We are looking for a full-time Brand Ambassador for our Maison Crivelli counter in John Lewis London with a passion for luxury, the drive to make a difference and the desire to shape the future of our business. This is a full-time role 5 days, 37.5 hours per week. As a Fragrance Ambassador for Maison Crivelli, you will be the face of our brand in-store, providing exceptional customer service, driving sales, and fostering a uniquely memorable shopping experience for our clientele.
Key Responsibilities:
- Sales & Service Excellence: Actively engage with customers to understand their fragrance preferences and curiosities and guide them in selecting the perfect scents from our collection.
- Utilise effective sales techniques to meet and exceed individual daily, weekly and monthly targets.
- Provide personalised recommendations and upsell complementary products to enhance the customer’s fragrance experience and satisfaction.
- Maximise new launches and overall portfolio mix of business with expert knowledge and effective storytelling.
- Cultivate a superior service culture focusing on the consumer as the #1 priority by offering outstanding customer service and experiences to drive long-term brand loyalty.
- Contribute to driving store & brand KPIs including service excellence, brand consistency and improvement across all other key service drivers.
- Build and develop your own client base using exceptional service skills to nurture customer relationships.
Product Knowledge:
- Demonstrate an in-depth understanding of Maison Crivelli's fragrance catalogue including the ingredients, scent profiles, the story behind the creations and the craftsmanship of each product.
- Stay informed about industry trends and competitors' products to effectively communicate the unique value propositions of Maison Crivelli's fragrances.
- Continuously expand your knowledge through training sessions and self-directed learning to confidently address customer enquiries.
Working as part of a team:
- Collaborate closely with fellow Fragrance Ambassadors and store staff to achieve collective sales goals.
- Share best practices, tips, and insights with team members to optimise sales performance.
- Support team initiatives, such as store events, product launches, and promotional campaigns.
- Communicate relevant information and commercial feedback to the business manager and colleagues when required.
Standards:
- Ensure our retail space reflects the luxury of our brand through impeccable visual merchandising and hygiene standards.
- Adhere to brand guidelines and correct utilisation of all selling/demonstration tools.
- Complete all administration accurately, legibly and on time.
Skills & Experiences desired:
- Exceptional communication and interpersonal skills.
- Proven experience in luxury retail or a similar customer-facing role.
- Goal-oriented with a track record of meeting and exceeding sales targets.
- Ability to work effectively in a fast-paced environment.
- Flexibility to work across all shifts, days and peak trading periods.
Why Maison Crivelli?
- Values: Insatiable curiosity, thirst for daring adventures, relentless attention to detail and to others, absolute integrity, commitment to innovation.
- Authenticity: Each perfume is formulated without phthalates and without colourants. Our formulas are certified by toxicologists in accordance with existing laws.
- A nature-friendly approach: Maison Crivelli has chosen minimalist and eco-responsible packaging to reduce waste.
- Sustainable Production: Encouraging sustainable development practices for perfume raw materials.
- Diversity and inclusion: Maison Crivelli is an equal opportunity employer.
Compensation: Competitive industry salary, lucrative commission scheme eligibility, uniform allowance, employee discount, quarterly product allocation & generous annual leave allowance.
Reports to: Area Manager, Store Department Managers.
Due to a high volume of applications received, we are unable to contact each applicant individually regarding the status of their application.
Contact Detail:
Maison Crivelli Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Ambassador
✨Tip Number 1
Familiarise yourself with Maison Crivelli's fragrance catalogue. Understanding the unique ingredients and stories behind each scent will not only impress during interviews but also help you connect with customers effectively.
✨Tip Number 2
Showcase your passion for luxury retail by sharing personal experiences related to fragrances. This can demonstrate your genuine interest in the brand and its products, making you a more appealing candidate.
✨Tip Number 3
Network with current or former employees of Maison Crivelli. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Prepare to discuss how you would enhance customer experiences in-store. Think of specific strategies or ideas that align with Maison Crivelli's values, as this will show your commitment to their mission and your proactive approach.
We think you need these skills to ace Brand Ambassador
Some tips for your application 🫡
Understand the Brand: Before applying, take time to understand Maison Crivelli's brand values and product offerings. Familiarise yourself with their fragrance catalogue and the unique stories behind each scent. This knowledge will help you tailor your application and demonstrate your passion for the brand.
Tailor Your CV: Highlight relevant experience in luxury retail or customer service roles. Emphasise any achievements related to sales targets and customer satisfaction. Make sure your CV reflects your exceptional communication skills and ability to work in a fast-paced environment.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role of Brand Ambassador. Share specific examples of how you've engaged customers in previous roles and how you can contribute to Maison Crivelli's mission of providing a memorable shopping experience.
Showcase Your Passion for Fragrance: Use your application to convey your genuine interest in fragrances and the luxury market. Discuss any personal experiences or knowledge that relate to the perfume industry, as this will set you apart from other candidates and show your commitment to the role.
How to prepare for a job interview at Maison Crivelli
✨Know Your Fragrances
Familiarise yourself with Maison Crivelli's fragrance catalogue. Understand the ingredients, scent profiles, and stories behind each perfume. This knowledge will help you engage customers and demonstrate your passion for the brand.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experiences, especially in luxury retail. Be ready to share specific examples of how you've met or exceeded sales targets and how you can apply those techniques at Maison Crivelli.
✨Emphasise Customer Service
Highlight your exceptional communication and interpersonal skills. Be prepared to explain how you would create memorable shopping experiences and build lasting relationships with clients, as this is crucial for a Brand Ambassador role.
✨Demonstrate Team Spirit
Discuss your ability to work collaboratively with others. Share examples of how you've supported team initiatives in the past, as teamwork is essential for achieving collective sales goals and maintaining a cohesive environment.
