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- Tasks: Manage customer returns and support the Customer Support Team daily.
- Company: Join a dynamic leader aiming for £200m by 2028, fostering innovation and growth.
- Benefits: Enjoy free snacks, drinks, parking, and flexible remote work options after probation.
- Why this job: Be part of a thriving team that values personal growth and teamwork in a supportive environment.
- Qualifications: Experience in customer support, strong communication skills, and proficiency in IT and CRM systems required.
- Other info: Salary ranges from £25,000 to £28,000 with profit-related bonuses.
The predicted salary is between 25000 - 28000 £ per year.
Location: Gloucester
Employment Type: Permanent
Hours: 7.30-16.30 - Monday to Friday (Flexible)
On behalf of our client, we are excited to present a unique opportunity to join a dynamic and ambitious team. This organisation is a leader across multiple sectors, including Commercial, Domestic, Residential, and Service divisions, and is seeking a motivated and detail-oriented individual to contribute to their continued growth and success.
Having recently merged, this company is on an exciting trajectory, aiming to become a £200m business by 2028. With this growth comes opportunities for investment in infrastructure, innovative products, and, most importantly, their team. The company is committed to fostering a great place to work, maintaining its entrepreneurial mindset, customer focus, and operational excellence.
The Role
As a Customer Support & Returns Coordinator, you will play a crucial role in ensuring a seamless experience for customers, handling sales order processing and returns cases while liaising with various departments to meet their needs.
Responsibilities:
- Manage customer returns from logging to resolution, including liaising with suppliers and internal teams.
- Monitor and manage inboxes, supporting the wider Customer Support Team.
- Produce and send order acknowledgments and provide delivery updates.
- Collaborate with logistics, purchasing, and accounts teams to streamline processes.
- Ensure timely sales order processing and effective handover to procurement.
- Answer incoming calls, maintaining performance metrics and SLAs.
What We're Looking For
Skills and Experience:
- Proven experience in customer support, particularly for technical products.
- Strong written and verbal communication skills, comfortable liaising with stakeholders.
- Proficient IT skills and familiarity with CRM systems.
- Interest in technical products and solutions, with a commercial mindset.
Attributes:
- Self-motivated, inquisitive, and results-driven.
- Friendly and personable, with a natural ability to build relationships.
- A "can-do" attitude and a collaborative mindset.
- Exceptional organisational skills and attention to detail.
Why Join This Team?
This is a chance to be part of a thriving, forward-thinking organisation that values its people and their contributions. With an emphasis on personal growth, teamwork, and innovation, the company offers an environment where your efforts are recognised and rewarded.
Ready to take the next step in your career? Apply now and help shape the future of a market-leading business.
Salary: £25,000 - £28,000 basic
Profit related Bonus
Free Snacks and drinks from a wonderful canteen
Free Parking
2 days working from home after probation
Contact Detail:
Austin Fraser Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support & Returns Coordinator
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding their technical offerings will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare to discuss your previous customer support experiences, especially those involving technical products. Be ready to share specific examples of how you've resolved issues or improved customer satisfaction.
✨Tip Number 3
Showcase your communication skills during any interactions with the company. Whether it's through emails or phone calls, being clear and personable can set you apart from other candidates.
✨Tip Number 4
Research the company's recent merger and growth plans. Being knowledgeable about their trajectory and future goals will allow you to align your answers with their vision during discussions.
We think you need these skills to ace Customer Support & Returns Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support, especially with technical products. Use specific examples that demonstrate your skills in communication and organisation.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your interest in technical products and how your previous experiences align with the responsibilities of the Customer Support & Returns Coordinator position.
Highlight Key Skills: In your application, emphasise your IT proficiency and familiarity with CRM systems. Detail any experience you have in managing customer returns and liaising with different departments to show your collaborative mindset.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Austin Fraser
✨Showcase Your Customer Support Experience
Make sure to highlight your previous experience in customer support, especially with technical products. Be ready to discuss specific examples where you successfully resolved customer issues or improved processes.
✨Demonstrate Strong Communication Skills
Since the role involves liaising with various stakeholders, practice articulating your thoughts clearly and concisely. Prepare to answer questions that assess your verbal and written communication abilities.
✨Familiarise Yourself with CRM Systems
Brush up on your knowledge of CRM systems and any relevant IT skills. Be prepared to discuss how you've used these tools in past roles to manage customer interactions and streamline processes.
✨Exhibit a Can-Do Attitude
The company values a collaborative mindset and a positive attitude. During the interview, express your enthusiasm for the role and your willingness to tackle challenges head-on, showcasing your self-motivation and results-driven approach.
