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- Tasks: Lead a dynamic IT support team and tackle high-priority tech issues daily.
- Company: Join a global asset manager known for its innovative tech culture.
- Benefits: Enjoy flexible working options and a competitive compensation package.
- Why this job: Shape the future of IT support in finance while mentoring a talented team.
- Qualifications: 6-10 years in IT support, with 2 years in leadership; strong technical skills required.
- Other info: Opportunity to work with cutting-edge technology in a fast-paced environment.
The predicted salary is between 48000 - 84000 £ per year.
Are you a hands-on IT Operations expert ready to lead a high-performance support team in a fast-paced investment environment? Our client - a global asset manager with a technology-forward culture - is seeking an experienced Team Lead to oversee their End User Computing function in London. In this role, you’ll mentor a close-knit team while remaining a key technical escalation point for high-priority issues. You’ll help shape support strategy, coordinate global initiatives, and deliver a world-class user experience to some of finance’s most demanding professionals. This is a leadership opportunity that blends day-to-day operational responsibility with strategic oversight - requiring strong stakeholder engagement, service ownership, and a commitment to technical excellence.
Key Responsibilities
- Guide and mentor a team of end user support engineers, setting goals and leading performance reviews.
- Act as a senior escalation point for critical desktop, mobile, and video conferencing support issues.
- Build and manage strong relationships with business leaders, technical teams, and third-party vendors.
- Plan and deliver small-to-medium-scale IT projects across desktop transformation, relocations, and technology upgrades.
- Diagnose complex technical problems and produce detailed root cause analysis with follow-up recommendations.
- Champion a user-first support model, managing incoming incidents and requests via Jira Service Management.
- Produce and maintain documentation, SOPs, training materials, and knowledge base content for internal teams.
- Deliver training and onboarding sessions to support adoption of new tech and compliance with internal policies.
- Oversee physical hardware support including device setup, office moves, and lifecycle management.
- Participate in a global on-call rotation, ensuring continuous support coverage.
- Lead AM/PM system checks and ensure operational readiness across all user endpoints.
- Provide regular updates to leadership and contribute to wider IT operations strategy.
What You Bring...
- 6-10 years of experience in IT support or operations roles, with at least 2 years in a team leadership or supervisory position.
- Strong technical troubleshooting skills across Windows, macOS, and mobile platforms (iOS/Android).
- Familiarity with collaboration tools (Microsoft 365, Zoom, Teams), enterprise mobility, and video conferencing systems.
- Proven ability to support and influence high-stakes users in trading or financial services environments.
- Working knowledge of market data platforms and trading tools such as Bloomberg, Eikon, or Neovest.
- Experience with automation and scripting tools (e.g. PowerShell, Splunk) to enhance support operations.
- Solid understanding of ITIL principles and service desk operations, including experience with Jira or equivalent ticketing platforms.
- Strong stakeholder management and interpersonal skills - you’re as comfortable with C-suite executives as with first-line engineers.
- Degree in Computer Science, Engineering, or related technical discipline.
Lead IT Operations Engineer (End User Computing) | Global Alternative Investment Firm employer: Techfellow Limited
Contact Detail:
Techfellow Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead IT Operations Engineer (End User Computing) | Global Alternative Investment Firm
✨Tip Number 1
Network with professionals in the finance and IT sectors. Attend industry events or webinars where you can meet people who work in similar roles. This can help you gain insights into the company culture and potentially get a referral.
✨Tip Number 2
Familiarise yourself with the latest trends in end user computing and IT operations, especially within the financial services sector. Being knowledgeable about current technologies and practices will help you stand out during discussions.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to share specific examples of how you've mentored team members and handled high-pressure situations.
✨Tip Number 4
Research the company’s technology stack and be prepared to discuss how your experience aligns with their needs. Understanding their tools and platforms will demonstrate your genuine interest in the role and the organisation.
We think you need these skills to ace Lead IT Operations Engineer (End User Computing) | Global Alternative Investment Firm
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and operations, especially any leadership roles. Emphasise your technical troubleshooting skills and familiarity with the tools mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT operations and your ability to lead a team. Mention specific examples of how you've successfully managed projects or resolved critical issues in previous roles.
Highlight Technical Skills: In your application, clearly outline your technical skills, particularly those related to Windows, macOS, mobile platforms, and collaboration tools. Include any experience with automation and scripting tools, as well as your understanding of ITIL principles.
Showcase Stakeholder Management: Demonstrate your strong stakeholder management skills by providing examples of how you've effectively communicated with both technical teams and high-stakes users. This will show your ability to navigate the demands of a fast-paced investment environment.
How to prepare for a job interview at Techfellow Limited
✨Showcase Your Leadership Skills
As a candidate for a Team Lead position, it's crucial to demonstrate your leadership abilities. Be prepared to discuss your experience in mentoring teams, setting goals, and conducting performance reviews. Share specific examples of how you've successfully led a team through challenges.
✨Highlight Technical Expertise
Given the technical nature of this role, ensure you can articulate your troubleshooting skills across various platforms like Windows, macOS, and mobile devices. Prepare to discuss complex technical problems you've solved and the tools you used, such as PowerShell or Splunk.
✨Understand Stakeholder Engagement
This role requires strong stakeholder management skills. Be ready to explain how you've built relationships with business leaders and technical teams in the past. Discuss your approach to influencing high-stakes users, especially in fast-paced environments like finance.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making process. Think about past experiences where you had to diagnose complex issues or manage critical incidents, and be ready to walk the interviewer through your thought process.
