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For Companies At a Glance
- Tasks: Lead a dynamic IT support team and tackle high-priority tech issues daily.
- Company: Join a global asset manager known for its innovative tech culture.
- Benefits: Enjoy flexible working options and a competitive compensation package.
- Why this job: Shape the future of IT support in finance while mentoring a close-knit team.
- Qualifications: 6-10 years in IT support, with leadership experience and strong troubleshooting skills required.
- Other info: Participate in global on-call rotation and engage with top-tier professionals.
The predicted salary is between 48000 - 72000 £ per year.
Are you a hands-on IT Operations expert ready to lead a high-performance support team in a fast-paced investment environment? Our client - a global asset manager with a technology-forward culture - is seeking an experienced Team Lead to oversee their End User Computing function in London. In this role, you’ll mentor a close-knit team while remaining a key technical escalation point for high-priority issues. You’ll help shape support strategy, coordinate global initiatives, and deliver a world-class user experience to some of finance’s most demanding professionals. This is a leadership opportunity that blends day-to-day operational responsibility with strategic oversight - requiring strong stakeholder engagement, service ownership, and a commitment to technical excellence.
Key Responsibilities
- Guide and mentor a team of end user support engineers, setting goals and leading performance reviews.
- Act as a senior escalation point for critical desktop, mobile, and video conferencing support issues.
- Build and manage strong relationships with business leaders, technical teams, and third-party vendors.
- Plan and deliver small-to-medium-scale IT projects across desktop transformation, relocations, and technology upgrades.
- Diagnose complex technical problems and produce detailed root cause analysis with follow-up recommendations.
- Champion a user-first support model, managing incoming incidents and requests via Jira Service Management.
- Produce and maintain documentation, SOPs, training materials, and knowledge base content for internal teams.
- Deliver training and onboarding sessions to support adoption of new tech and compliance with internal policies.
- Oversee physical hardware support including device setup, office moves, and lifecycle management.
- Participate in a global on-call rotation, ensuring continuous support coverage.
- Lead AM/PM system checks and ensure operational readiness across all user endpoints.
- Provide regular updates to leadership and contribute to wider IT operations strategy.
What You Bring...
- 6-10 years of experience in IT support or operations roles, with at least 2 years in a team leadership or supervisory position.
- Strong technical troubleshooting skills across Windows, macOS, and mobile platforms (iOS/Android).
- Familiarity with collaboration tools (Microsoft 365, Zoom, Teams), enterprise mobility, and video conferencing systems.
- Proven ability to support and influence high-stakes users in trading or financial services environments.
- Working knowledge of market data platforms and trading tools such as Bloomberg, Eikon, or Neovest.
- Experience with automation and scripting tools (e.g. PowerShell, Splunk) to enhance support operations.
- Solid understanding of ITIL principles and service desk operations, including experience with Jira or equivalent ticketing platforms.
- Strong stakeholder management and interpersonal skills - you’re as comfortable with C-suite executives as with first-line engineers.
- Degree in Computer Science, Engineering, or related technical discipline.
Contact Detail:
Techfellow Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead IT Operations Engineer (End User Computing) | Global Alternative Investment Firm
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows, macOS, and mobile platforms. Being well-versed in these areas will not only boost your confidence but also demonstrate your technical expertise during discussions.
✨Tip Number 2
Network with professionals in the finance and IT sectors, especially those who work in investment firms. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when you’re preparing for interviews.
✨Tip Number 3
Prepare to discuss your leadership style and experiences in mentoring teams. Think of specific examples where you’ve successfully guided a team through challenges, as this role heavily emphasises team leadership and support.
✨Tip Number 4
Showcase your understanding of ITIL principles and service desk operations. Be ready to explain how you’ve applied these principles in past roles, particularly in high-pressure environments, as this will resonate well with the hiring managers.
We think you need these skills to ace Lead IT Operations Engineer (End User Computing) | Global Alternative Investment Firm
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and operations, especially any leadership roles. Emphasise your technical troubleshooting skills and familiarity with the tools mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT operations and your ability to lead a team. Mention specific examples of how you've successfully managed projects or resolved critical issues in previous roles.
Highlight Relevant Skills: In your application, clearly outline your technical skills, particularly those related to Windows, macOS, mobile platforms, and collaboration tools. Also, mention your experience with automation and scripting tools, as these are crucial for the role.
Showcase Leadership Experience: Since this is a leadership position, be sure to detail your experience in mentoring teams and managing performance reviews. Provide examples of how you've influenced stakeholders and built strong relationships in previous roles.
How to prepare for a job interview at Techfellow Limited
✨Showcase Your Leadership Skills
As a Lead IT Operations Engineer, you'll be expected to guide and mentor your team. Be prepared to discuss your leadership style, how you set goals for your team, and any performance review experiences you've had. Highlight specific examples where you've successfully led a team through challenges.
✨Demonstrate Technical Expertise
You need to have strong technical troubleshooting skills across various platforms. Be ready to discuss complex technical problems you've solved, particularly in high-pressure environments like finance. Familiarise yourself with the tools mentioned in the job description, such as Microsoft 365 and Jira, and be prepared to answer technical questions related to them.
✨Emphasise Stakeholder Engagement
Building relationships with business leaders and technical teams is crucial. Prepare examples of how you've effectively communicated with different stakeholders, especially in high-stakes situations. Show that you can adapt your communication style to suit both C-suite executives and technical staff.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think about past experiences where you had to diagnose complex issues or manage critical incidents. Be ready to explain your thought process and the outcomes of your actions.
