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- Tasks: Provide 2nd and 3rd line IT support to customers, resolving issues efficiently.
- Company: Join a leading IT solutions provider with over 30 years of experience in Kent.
- Benefits: Enjoy 28 days holiday, life assurance, virtual GP services, and a pension plan.
- Why this job: Be part of a dynamic team focused on customer success and innovative IT solutions.
- Qualifications: Experience in service desk roles and knowledge of Microsoft technologies required.
- Other info: Must have a driving license for occasional travel to customer sites.
The predicted salary is between 30000 - 40000 £ per year.
A 24x7 Tier 3 Service Delivery Engineer is needed to join our brilliant team based in Sittingbourne, Kent, a market-leading IT solutions provider. You will be providing a mixture of 2nd and 3rd line service desk/remote support to our growing customer base. You will work closely with other service engineers in the Platforms, Infrastructure and Internet Services Teams.
If you have excellent technical and communication skills, a can-do attitude and are committed to delivering an outstanding service, we’d love to hear from you! Skilled in Server, Desktop, Active Directory and Networking.
Your responsibilities:
- Supporting staff at all levels within our customers' organisation.
- Resolving all IT issues in an efficient and timely manner.
- Resolving hardware issues with Desktops, Laptops, Peripherals and Printers to minimise disruption to end users.
- Supporting with Network administration/troubleshooting.
- Assisting with the management and administration of Servers, Desktops, Laptops, Telephony Services and Network Infrastructure as or when required.
- Acting as the point of escalation for customers, resolving any problems swiftly and effectively.
Experience and knowledge:
- Previous experience working in a service desk role, either with a service provider or within a corporate environment.
- Microsoft Desktop & Office Systems.
- Microsoft Server and Virtualisation Technologies.
- Active Directory Security and Administration as well as Group Policy Object (GPO).
- Working knowledge of TCP/IP, DNS, DHCP.
- Support of hardware, printers, desktops and servers.
- Email, Antivirus, Web-Filtering and Backup software.
- Networking knowledge regarding WAN, LAN, VLAN, VPN, WLAN, layer 2/3 switching, Firewalls and routers.
- Mobile devices/phones.
About you:
- You have a passion for IT and embrace challenges as opportunities.
- You put the customer at the heart of everything you do.
- You have excellent communication skills, both verbal and written, and strong interpersonal skills.
- You own your decisions, effectively manage priorities in a fast-paced environment to identify growth opportunities and drive business and customer success.
- You’re authentic, a strong team player, and capable of working independently with initiative.
- You take the time to understand your customers’ needs and excel at problem-solving to ensure the best solutions are delivered.
- You have a strong sense of service quality and customer service.
Benefits:
- 28 days holiday (including bank holidays), additional 1 day every 1st January (max 33 days).
- Life Assurance.
- Virtual GP services.
- Pension.
- Death in service.
Note: Traveling to customer premises will be required occasionally so you must hold a current driving license and have access to your own vehicle.
If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.
At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values ‘Honesty, Integrity and Pragmatism’. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics.
If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
Contact Detail:
Lucid Connect Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Server and Virtualisation Technologies, Active Directory, and networking concepts like TCP/IP and DNS. Being able to discuss these topics confidently during your interview will demonstrate your technical expertise.
✨Tip Number 2
Prepare examples of past experiences where you've successfully resolved IT issues or provided exceptional customer service. This will help you illustrate your problem-solving skills and customer-centric approach, which are crucial for this role.
✨Tip Number 3
Research the company’s values and culture, particularly their emphasis on honesty, integrity, and pragmatism. Tailor your responses in interviews to reflect how your personal values align with theirs, showcasing that you would be a great fit for their team.
✨Tip Number 4
Since the role involves working in a fast-paced environment, think of ways to demonstrate your ability to manage priorities effectively. Be ready to discuss how you handle multiple tasks and ensure timely resolutions, as this will highlight your organisational skills.
We think you need these skills to ace Service Delivery Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service desk roles, particularly with Microsoft technologies and networking. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and customer service. Mention specific examples of how you've resolved IT issues efficiently and effectively in previous roles.
Highlight Technical Skills: Clearly list your technical skills related to the job, such as experience with Active Directory, server management, and troubleshooting hardware issues. This will help you stand out as a qualified candidate.
Showcase Soft Skills: In addition to technical abilities, emphasise your communication skills and ability to work under pressure. Provide examples of how you've successfully collaborated with teams or managed customer expectations.
How to prepare for a job interview at Lucid Connect Ltd
✨Showcase Your Technical Skills
Make sure to highlight your experience with Microsoft technologies, Active Directory, and networking during the interview. Be prepared to discuss specific scenarios where you've successfully resolved IT issues, as this will demonstrate your technical competence.
✨Emphasise Customer Service
Since the role focuses on supporting customers, it's crucial to convey your commitment to excellent customer service. Share examples of how you've put customers first in previous roles and how you handle challenging situations with a positive attitude.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss your approach to troubleshooting and problem-solving. Interviewers will be interested in how you identify issues and implement solutions, so think of specific instances where your initiative led to successful outcomes.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions about the company's culture, team dynamics, and growth opportunities. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
