Specialist Support Officer

Join our EUS team in London and play a crucial role in ensuring our employees\’ technology runs smoothly. You\’ll be the go-to person for technical assistance, providing essential support for our internal users. Efficiently manage and resolve user-reported IT incidents related to hardware, software, and network issues, utilising Jira for logging and tracking. Provide hands-on hardware support , including setup, configuration, troubleshooting, and upgrades for workstations, laptops, printers, and phones. Support software applications through installation, configuration, troubleshooting, and license management. Address network and connectivity challenges , including Wi-Fi, VPN, and remote access for our distributed team. Manage user accounts and access , ensuring appropriate permissions and resolving authentication issues. Support new hires with onboarding and provide ongoing user training on IT systems and tools. Implement and maintain system and software updates and security patches. Contribute to the implementation of security best practices and assist with compliance requirements. Monitor system performance and implement optimizations for speed and reliability. Track service desk metrics and contribute to reporting on support activities. Provide end-user support for IT projects , including testing and deployment of new systems. Assist with data backup and recovery processes. Proven experience in an end-user support role. Solid understanding of hardware, software, and networking principles.