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- Tasks: Lead the optimisation and management of our revenue tech stack, including HubSpot and Zendesk.
- Company: Join Swap, a leading software provider revolutionising e-commerce with innovative solutions.
- Benefits: Enjoy competitive salary, stock options, private health insurance, wellness perks, and hybrid working.
- Why this job: Be part of a collaborative culture that values creativity and drives impactful change in e-commerce.
- Qualifications: 4+ years in CRM systems management with hands-on HubSpot expertise required.
- Other info: Diversity and equality are at our core; we welcome diverse backgrounds and perspectives.
The predicted salary is between 36000 - 60000 £ per year.
Say hello to the ecommerce OS. Swap is a leading software provider dedicated to empowering e-commerce brands with innovative, data-driven solutions. Our cutting-edge platform helps online brands optimise their operations, enhance customer experiences, and drive growth. We are committed to fostering a collaborative and inclusive work environment where creativity and innovation thrive.
We are seeking a strategic and detail-oriented Revenue Operations (RevOps) Systems Manager, based in London (hybrid working preferred), to join our growing Revenue Operations team. Reporting directly to the Director of Revenue Operations, you will lead the optimisation, administration, and integration of our revenue tech stack—HubSpot, Zendesk, Gong, and other related tools. This role sits at the intersection of sales, marketing, and customer success, and is instrumental in driving operational efficiency, visibility, and scale across the entire customer journey.
Responsibilities
- Own the configuration, integration, and ongoing management of HubSpot, Zendesk, Gong, and related RevOps tools.
- Design and implement scalable processes across marketing, sales, and customer success to improve pipeline visibility and operational efficiency.
- Partner with cross-functional teams to identify workflow improvements and translate business needs into system solutions.
- Create and maintain reporting dashboards and data workflows to ensure visibility into revenue performance and customer engagement.
- Monitor data hygiene, governance, and enrichment efforts across the RevOps stack.
- Lead system-related onboarding, training, and documentation for go-to-market teams.
- Manage vendor relationships, licenses, and renewals for RevOps tools.
- Serve as the subject matter expert on HubSpot automation, lifecycle stages, lead routing, and CRM best practices.
- Design and manage automation workflows that align revenue teams around lifecycle stages, attribution, and handoff processes.
- Help shape the future of our RevOps tools and systems by spotting new ways to improve, innovate, and scale as we grow.
Requirements
- 4+ years of experience in CRM systems management.
- Hands-on expertise with HubSpot (administration, automation, and integrations).
- Strong understanding of B2B SaaS go-to-market processes.
Benefits:
- Competitive base salary
- Stock options in a high-growth startup
- Private Health insurance
- Wellness perks
- Breakfast Mondays
- Pension
Diversity & Equal Opportunities
We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.
Contact Detail:
Swap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue Operations Systems Manager
✨Tip Number 1
Familiarise yourself with HubSpot, Zendesk, and Gong. Since these tools are central to the role, having hands-on experience or certifications can set you apart from other candidates.
✨Tip Number 2
Network with professionals in the RevOps field. Attend industry events or webinars to connect with others who work in revenue operations, as they might provide insights or even referrals for the position.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've improved processes in previous roles. Be ready to discuss specific instances where you optimised workflows or enhanced operational efficiency.
✨Tip Number 4
Research Swap's company culture and values. Understanding their commitment to diversity and innovation will help you align your responses during interviews and demonstrate that you're a good fit for their team.
We think you need these skills to ace Revenue Operations Systems Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in CRM systems management, particularly with HubSpot. Use specific examples to demonstrate your hands-on expertise and understanding of B2B SaaS processes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strategic thinking and detail-oriented approach. Mention how your skills align with the responsibilities of optimising and managing revenue tech stacks, and express your enthusiasm for contributing to the company's growth.
Showcase Relevant Skills: In your application, emphasise your experience with tools like Zendesk and Gong, as well as your ability to design scalable processes. Highlight any previous successes in improving operational efficiency and visibility in revenue performance.
Demonstrate Cultural Fit: Research Swap's commitment to diversity and inclusion. In your application, mention how you value collaboration and innovation, and provide examples of how you've contributed to a positive team environment in past roles.
How to prepare for a job interview at Swap
✨Know Your Tools
Familiarise yourself with HubSpot, Zendesk, and Gong before the interview. Be prepared to discuss your hands-on experience with these tools, including specific examples of how you've used them to optimise processes or improve efficiency.
✨Understand RevOps Fundamentals
Brush up on the key principles of Revenue Operations, especially in a B2B SaaS context. Be ready to explain how you can bridge the gap between sales, marketing, and customer success to drive operational efficiency.
✨Showcase Your Problem-Solving Skills
Prepare to discuss past challenges you've faced in CRM management and how you overcame them. Highlight your ability to identify workflow improvements and translate business needs into effective system solutions.
✨Emphasise Collaboration
Since this role involves partnering with cross-functional teams, be sure to share examples of successful collaborations. Discuss how you’ve worked with different departments to achieve common goals and improve overall performance.
