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- Tasks: Support the sales team and deliver top-notch customer service daily.
- Company: Join a globally recognised brand with a vibrant, collaborative culture.
- Benefits: Enjoy competitive salary, benefits, and growth opportunities.
- Why this job: Be part of exciting seasonal launches and work with high-profile clients.
- Qualifications: 2+ years in wholesale or sales operations; proficient in ERP/CRM tools.
- Other info: Diversity and inclusivity are at the heart of our company values.
The predicted salary is between 28800 - 43200 £ per year.
Be part of an internationally recognised brand with a vibrant, collaborative culture. Gain exposure to global wholesale operations and high-profile clients. Work closely with cross-functional teams and contribute to exciting seasonal launches.
The Aftersales Implementation Executive is primarily responsible for supporting the sales team and delivery of impeccable customer service. We are seeking a detail-oriented multitasker with a passion for supporting commercial and sales functions. Supporting the day-to-day administration tasks of the optical direct sales team, the Aftersales Implementation Executive will service wholesale customers to the highest standards and monitor the on-time delivery of the sales order book and deliveries of goods to wholesale customers.
Responsibilities- System & Sales Support
- Maintain and update internal systems (NuOrder, Sage, etc.) including product data, customer records, images, and seasonal linesheets.
- Provide daily sales operation support including order entry, replacements, and client queries.
- Deliver training on systems to internal teams and agents as needed.
- Sales Administration & Reporting
- Manage all sales-related paperwork (e.g., ATA Carnets), ensuring data accuracy and integrity across platforms.
- Generate weekly and ad-hoc reports to keep the sales team informed and aligned.
- Cross-functional Collaboration
- Liaise with Merchandising, Allocations, Logistics, and Accounts Receivable teams to ensure smooth dispatches, returns, and collections.
- Support Commercial Implementation Manager in identifying process improvements and logging system issues.
- Customer & Aftersales Service
- Respond to wholesale client inquiries, including product details, damages, spares, and return tracking.
- Provide imagery, stock updates, and custom linesheets on request.
- Sample Management & Showroom Coordination
- Organize samples for London showroom, tradeshows, and international events.
- Oversee sample inventory, returns, and deliveries for global agents.
A systems-savvy administrator with 2+ years’ experience in wholesale, sales operations, or commercial support. Proficient in platforms like NuOrder, Sage, or similar ERP/CRM tools. Strong communicator who can collaborate cross-functionally and manage multiple deadlines. Highly organized, with a keen eye for detail and a commitment to data accuracy. Proactive problem-solver who takes initiative and enjoys refining processes.
Required Skills- 2+ years’ experience in wholesale, sales operations, or commercial support.
- Proficient in platforms like NuOrder, Sage, or similar ERP/CRM tools.
- Strong communication skills.
- Ability to collaborate cross-functionally.
- Highly organized with attention to detail.
- Proactive problem-solving skills.
- Experience in managing multiple deadlines.
- Experience in refining processes.
Competitive salary, benefits, and opportunities for growth and development.
We are committed to diversity and inclusivity.
Aftersales Executive employer: Linda Farrow
Contact Detail:
Linda Farrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Executive
✨Tip Number 1
Familiarise yourself with the specific systems mentioned in the job description, like NuOrder and Sage. Having a solid understanding of these platforms will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Showcase your communication skills by preparing examples of how you've successfully collaborated with cross-functional teams in the past. This will highlight your ability to work well with others, which is crucial for this role.
✨Tip Number 3
Research the company’s recent seasonal launches and any notable collaborations. Being knowledgeable about their products and initiatives will help you stand out during discussions and show your genuine interest in the brand.
✨Tip Number 4
Prepare to discuss your problem-solving skills by thinking of specific instances where you've identified process improvements or resolved issues in previous roles. This will align perfectly with the proactive nature they are looking for in an Aftersales Executive.
We think you need these skills to ace Aftersales Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in wholesale, sales operations, or commercial support. Emphasise your proficiency with systems like NuOrder and Sage, as well as your strong communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to manage multiple deadlines. Mention specific examples of how you've supported sales teams or improved processes in previous roles.
Highlight Relevant Skills: In your application, clearly outline your organisational skills and attention to detail. Provide examples of how you've successfully collaborated with cross-functional teams and handled client inquiries.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Aftersales Executive role.
How to prepare for a job interview at Linda Farrow
✨Know the Systems
Familiarise yourself with platforms like NuOrder and Sage before the interview. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Demonstrate Your Detail Orientation
Prepare examples that highlight your attention to detail. Discuss how you've ensured data accuracy in previous roles, as this is crucial for the Aftersales Executive position.
✨Showcase Your Communication Skills
Be ready to talk about times when you successfully collaborated with cross-functional teams. Strong communication is key in this role, so share specific examples of how you’ve navigated team dynamics.
✨Prepare for Problem-Solving Scenarios
Think of instances where you identified process improvements or solved issues proactively. This will demonstrate your problem-solving skills and initiative, which are highly valued in this position.
