Aftersales Executive

About the Company

Be part of an internationally recognised brand with a vibrant, collaborative culture. Gain exposure to global wholesale operations and high-profile clients. Work closely with cross-functional teams and contribute to exciting seasonal launches.

About the Role

The Aftersales Implementation Executive is primarily responsible for supporting the sales team, and delivery of Impeccable customer service. We are seeking a detail-oriented multitasker with a passion for supporting commercial and sales functions. Supporting the day-to-day administration tasks of the optical direct sales team, the Aftersales Implementation Executive will service wholesale customers to the highest standards and monitor the on-time delivery of the sales order book, and deliveries of goods to wholesale customers.

Responsibilities

System & Sales Support

• Maintain and update internal systems (NuOrder, Sage, etc.) including product data, customer records, images, and seasonal linesheets.
• Provide daily sales operation support including order entry, replacements, and client queries.
• Deliver training on systems to internal teams and agents as needed.

Sales Administration & Reporting

• Manage all sales-related paperwork (e.g., ATA Carnets), ensuring data accuracy and integrity across platforms.
• Generate weekly and ad-hoc reports to keep the sales team informed and aligned.

Cross-functional Collaboration

• Liaise with Merchandising, Allocations, Logistics, and Accounts Receivable teams to ensure smooth dispatches, returns, and collections.
• Support Commercial Implementation Manager in identifying process improvements and logging system issues.

Customer & Aftersales Service

• Respond to wholesale client inquiries, including product details, damages, spares, and return tracking.
• Provide imagery, stock updates, and custom linesheets on request.

Sample Management & Showroom Coordination

• Organize samples for London showroom, tradeshows, and international events.
• Oversee sample inventory, returns, and deliveries for global agents.

Qualifications

A systems-savvy administrator with 2+ years’ experience in wholesale, sales operations, or commercial support. Proficient in platforms like NuOrder, Sage, or similar ERP/CRM tools. Strong communicator who can collaborate cross-functionally and manage multiple deadlines. Highly organized, with a keen eye for detail and a commitment to data accuracy. Proactive problem-solver who takes initiative and enjoys refining processes.

Required Skills

• 2+ years’ experience in wholesale, sales operations, or commercial support.
• Proficient in platforms like NuOrder, Sage, or similar ERP/CRM tools.
• Strong communication skills.
• Ability to collaborate cross-functionally.
• Highly organized with attention to detail.
• Proactive problem-solving skills.

Preferred Skills

• Experience in managing multiple deadlines.
• Experience in refining processes.

Pay range and compensation package

Competitive salary, benefits, and opportunities for growth and development.

Equal Opportunity Statement

We are committed to diversity and inclusivity