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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and manage store operations.
- Company: Join Topps Tiles, a leading retailer known for inspiring shopping experiences.
- Benefits: Enjoy uncapped commission, generous discounts, health insurance, and career development opportunities.
- Why this job: Be part of a dynamic team where creativity meets customer service in a supportive environment.
- Qualifications: Retail experience with strong leadership skills and a passion for customer satisfaction required.
- Other info: No evening work or Christmas shifts; flexible hours with a focus on personal growth.
The predicted salary is between 24000 - 36000 £ per year.
As Store Manager, you’ll make sure that your store is an inspiring place to shop; that we’re wowing customers with amazing choice and friendly, knowledgeable customer service. How will you do all that? By leading and motivating a close-knit team. By supporting, training and developing them, giving them the tools they need to exceed sales and profit targets through inspirational customer service. And that’s important: we’re not a hard-sell sort of place. Sales come through great service, always have done, always will.
An interest in creativity or interior design really helps in this role as you support your team to help the customer visualise their projects and really bring them to life with the technology available in store. As Store Manager you’ll create the business plan and develop your people to increase sales margins. You’ll manage every aspect of your store. And you’ll constantly look for ways to improve – as an individual, as a team, as a store. So yes, we’re looking for ambition. For Store Managers who want their store, and their team, to be the best in the land. That’s the sort of drive we love.
No two days are the same, one minute you could be getting creative, the next helping with our traders. Lifting tiles is part of the job as is putting away deliveries!
Who you are
You know retail. You’ve had full P&L responsibility and can call on an impressive track record of delivering outstanding customer service and great financial results. Of course, the two go hand-in-hand: sales come through service. That’s certainly the way it is here at Topps Tiles and why we place such importance on great customer experiences.
You’re commercially aware with the business acumen to keep ahead of your competition and set your store apart. And you’re a passionate can-do, will-do role model. A natural from-the-front leader who will drive performance through your team through clear leadership, coaching and people management.
What we’ll do for you
In a culture where hard work is recognised and great results are rewarded, you can look forward to uncapped personal commission and company bonus schemes that will give you a share of our success and substantially increase your base wage. Then there’s a generous staff discount, a Share Save scheme, pension and life assurance, health insurance, a holiday allowance that increases with length of service and a wide range of other benefits. We’re committed to promoting talent from within too, which means you’ll be well-supported to build a rewarding career with an individual development plan and lots of training on offer. And while you’ll need the flexibility to cover store opening hours (including weekends) as well as the flexibility to cover other stores, there’s no evening work to worry about – and no working on Christmas Eve or Boxing Day either.
Contact Detail:
Topps Tiles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant
✨Tip Number 1
Familiarise yourself with the latest trends in retail and customer service. Being knowledgeable about current market dynamics will help you stand out during interviews, as it shows your commitment to the industry and your potential to drive sales through exceptional service.
✨Tip Number 2
Demonstrate your leadership skills by sharing examples of how you've motivated a team in previous roles. Highlighting your ability to inspire and develop others will resonate well with us, as we value strong leadership in our Store Managers.
✨Tip Number 3
Showcase your creativity and interest in interior design. Prepare to discuss how you can help customers visualise their projects, as this is a key aspect of the role. Bringing ideas to the table can set you apart from other candidates.
✨Tip Number 4
Be ready to discuss your experience with P&L responsibility and how you've achieved financial targets in the past. We’re looking for someone who understands the commercial side of retail, so demonstrating your business acumen will be crucial.
We think you need these skills to ace Sales Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and customer service. Emphasise any leadership roles you've held and your ability to motivate a team, as these are key aspects of the Store Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your understanding of the importance of customer service. Mention specific examples of how you've exceeded sales targets or improved customer experiences in previous roles.
Showcase Your Creativity: Since an interest in creativity or interior design is beneficial for this role, include any relevant experiences or projects that demonstrate your creative skills. This could be anything from visual merchandising to personal projects.
Highlight Your Business Acumen: In your application, discuss your experience with P&L responsibility and how you've used your commercial awareness to drive sales. Provide examples of how you've set your store apart from competitors through innovative strategies.
How to prepare for a job interview at Topps Tiles
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the company's values.
✨Demonstrate Leadership Skills
As a Store Manager, you'll need to lead a team effectively. Prepare to discuss your leadership style and provide examples of how you've motivated and developed team members in previous roles.
✨Highlight Your Commercial Awareness
Be ready to talk about your understanding of retail trends and how you can apply that knowledge to improve sales. Discuss any strategies you've implemented in the past that have led to increased profitability.
✨Emphasise Creativity and Problem-Solving
Since the role involves helping customers visualise their projects, showcase your creativity. Prepare to discuss how you've used creative solutions to enhance customer experiences or solve problems in a retail environment.
