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For Companies At a Glance
- Tasks: Manage properties, support tenants and landlords, and ensure top-notch customer service.
- Company: Join Bridgfords, part of Countrywide and The Connells Group, passionate about property and people.
- Benefits: Enjoy 23 days annual leave, wellness perks, and discounts across various sectors.
- Why this job: Be part of a fun team, develop your skills, and make a real impact in the property industry.
- Qualifications: A positive attitude, strong communication skills, and a passion for customer service are essential.
- Other info: Full training provided with excellent career progression opportunities.
The predicted salary is between 19500 - 26000 £ per year.
Salary - £23,500 per annum
Location - The Hacienda, Manchester, M1 5DA
Employment Type - Full-time, permanent
We are looking for an ENERGETIC and ENTHUSIASTIC customer service specialist, who either has a background within property, or is looking to embark on a career in the industry.
Our Property Managers play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve throughout their time with us. We’re on the lookout for people with great communication and relationship skills and a passion for delivering quality customer service!
The Role:
- As a Property Manager, you will be fully managing a portfolio of properties across our Bridgfords brand.
- Building relationships with your internal colleagues and a portfolio of customers.
- Acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy.
- Providing a first-class service to our customers is at the heart of your role.
- Your day-to-day duties may include:
- Coordinate urgent and routine repairs and maintenance.
- Liaise with tradespeople/contractors and keep customers up to date.
- Organise safety inspections and manage remedial works.
- Liaise with landlords following regular property visits.
- Assist customers with general tenancy queries.
- Carry out weekly partnership calls with colleagues and welcome calls with new customers.
- Deal promptly and courteously with communication from landlords, tenants, contractors, and internal partners.
- Provide a first-class service to maximise customer retention.
- Ensure personal and team deadlines are met, service levels maintained, and KPIs achieved.
About You:
We’re not just looking for good customer service; we’re looking for Property Managers who can build rapport and adapt to the varying needs of our tenants and landlords and go that extra mile! Therefore, you will need the following skills:
- A positive ‘can-do’ approach is essential.
- Passionate about delivering exceptional customer service.
- Confident communicator, both verbal and written.
- Excellent organisational skills with attention to detail.
- Strong time management skills and able to prioritise workload.
- Ability to problem solve.
- Able to remain calm under pressure and work to timescales.
What you get in return for a career as a Property Manager:
- 23 days annual leave increasing with length of service.
- Full training, support, and guidance.
- Excellent career progression opportunities throughout the business.
- Outstanding discounts across retail, entertainment, travel, and health.
- Wellness benefits; we are part of the wellness charity – MIND.
Bridgfords is part of Countrywide and The Connells Group. Our passion for property and strong focus on people set us apart. The size and scale of our business could open up huge opportunities for you, whether you want to broaden your skills by taking on a different role or progress upwards to take on more responsibility. Meanwhile, the fact that we’re always highly responsive to change makes this an incredibly exciting and inspiring place to develop your career.
Contact Detail:
Bridgfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the property management industry. Understanding the basics of property management, including tenant rights and landlord responsibilities, will give you a solid foundation to discuss during your interview.
✨Tip Number 2
Showcase your customer service skills in real-life scenarios. Prepare examples from your past experiences where you successfully resolved customer issues or built strong relationships, as this is crucial for the role.
✨Tip Number 3
Research the company culture at Bridgfords. Understanding their values and work environment can help you align your responses during interviews, demonstrating that you are a good fit for their team.
✨Tip Number 4
Practice your communication skills. Since the role requires excellent verbal and written communication, consider engaging in mock interviews or role-playing scenarios to enhance your confidence and clarity.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any background in property management. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've delivered exceptional customer service in the past and how you can bring that passion to the Property Manager position.
Showcase Communication Skills: Since the role requires excellent communication skills, ensure your application is well-written and free of errors. Use clear and concise language to convey your points effectively.
Highlight Problem-Solving Abilities: In your application, provide examples of how you've successfully resolved customer issues or managed challenging situations. This will demonstrate your ability to remain calm under pressure and your problem-solving skills.
How to prepare for a job interview at Bridgfords
✨Show Your Enthusiasm
Make sure to convey your energy and enthusiasm for the role during the interview. Employers are looking for candidates who are passionate about customer service and can bring a positive attitude to the team.
✨Demonstrate Communication Skills
Prepare examples of how you've effectively communicated with customers in the past. Highlight your ability to build rapport and adapt your communication style to meet the needs of different individuals.
✨Highlight Problem-Solving Abilities
Be ready to discuss specific situations where you've successfully resolved customer issues. This will showcase your problem-solving skills and your ability to remain calm under pressure, which is crucial for a Property Manager.
✨Research the Company
Familiarise yourself with the company's values and services. Understanding their approach to customer service and property management will help you align your answers with what they are looking for in a candidate.
