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- Tasks: Provide high-level support for a global network infrastructure and troubleshoot complex networking issues.
- Company: Join a leading global multi-asset investment firm expanding its tech team in EMEA.
- Benefits: Enjoy a competitive salary package and hybrid working with 4 days in the office.
- Why this job: Deepen your expertise, work with cutting-edge tools, and advance your career in a high-performance team.
- Qualifications: 3-5 years of network engineering experience and strong knowledge of networking protocols required.
- Other info: Opportunity to work with senior engineers and participate in exciting projects like SD-WAN deployments.
The predicted salary is between 72000 - 104000 £ per year.
Are you a network engineer who thrives on solving complex issues and building resilient infrastructure? Our client - a global multi-asset investment firm - is expanding its EMEA tech team and hiring into their enterprise support function. You’ll focus on high-level (3rd/4th line) support across offices, data centres, and cloud integrations - working closely with senior engineers and US counterparts to support a mission-critical network environment. This is a hands-on opportunity to deepen your expertise, work with next-gen tooling, and build towards senior engineering or network architecture tracks within a high-performance team.
Key Responsibilities
- Deliver 3rd and 4th line support across a complex global network infrastructure spanning office, data centre, and cloud environments.
- Troubleshoot, diagnose, and resolve escalated networking issues from support teams, with a focus on performance and uptime.
- Support, maintain and configure Cisco and Meraki networking gear across switches, routers, and wireless systems.
- Manage Palo Alto firewalls, including monitoring, change control, and troubleshooting.
- Assist with SD-WAN deployments and hybrid network integration (Silver Peak, Aruba or equivalent).
- Participate in DR testing, scheduled maintenance events, and infrastructure lifecycle management.
- Create and maintain accurate documentation of network topologies, procedures, and incident records.
- Coordinate with global infrastructure teams and vendors on issue resolution and service improvements.
- Provide occasional after-hours and weekend support as needed.
What You Bring...
- 3-5 years of hands-on experience in network engineering or infrastructure support roles.
- Strong knowledge of network protocols and technologies including TCP/IP, BGP, OSPF, DNS and DHCP.
- Experience supporting Cisco and/or Meraki-based infrastructure in a production environment.
- Proficiency with Palo Alto firewalls and related security technologies.
- Knowledge of network automation tools or scripting languages (e.g. Python, Ansible).
- Familiarity with Windows Server and/or Linux systems from a network troubleshooting perspective.
- Strong analytical and troubleshooting skills with a detail-oriented mindset.
- Familiarity with AWS or Azure networking principles.
- (Preferred) Exposure to SD-WAN solutions (e.g. Silver Peak, Aruba).
- (Preferred) Industry certifications such as CCNA, CCNP, or Network+.
Contact Detail:
Techfellow Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Support Engineer | Diversified Global Investment Manager
✨Tip Number 1
Make sure to brush up on your knowledge of network protocols and technologies like TCP/IP, BGP, and OSPF. Being able to discuss these in detail during your interview will show that you have the technical expertise needed for the role.
✨Tip Number 2
Familiarise yourself with Cisco and Meraki networking gear, as well as Palo Alto firewalls. If you can demonstrate hands-on experience or specific projects you've worked on involving these technologies, it will set you apart from other candidates.
✨Tip Number 3
Highlight any experience you have with SD-WAN solutions, especially if you've worked with Silver Peak or Aruba. This is a preferred qualification, so showcasing your knowledge here could give you an edge.
✨Tip Number 4
Prepare to discuss your analytical and troubleshooting skills with real-world examples. The ability to solve complex issues is crucial for this role, so having specific scenarios ready will demonstrate your capability.
We think you need these skills to ace Network Support Engineer | Diversified Global Investment Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in network engineering and infrastructure support. Emphasise your hands-on experience with Cisco, Meraki, and Palo Alto technologies, as well as any industry certifications you hold.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving skills and your ability to work in a high-performance team. Mention specific examples of how you've resolved complex networking issues in the past.
Highlight Technical Skills: In your application, clearly list your technical skills related to network protocols, automation tools, and cloud networking principles. This will help demonstrate your fit for the role and your readiness to tackle the responsibilities outlined in the job description.
Show Enthusiasm for the Role: Express your enthusiasm for the opportunity to work with next-gen tooling and your desire to grow into senior engineering or network architecture roles. Companies appreciate candidates who are eager to develop their skills and contribute to the team.
How to prepare for a job interview at Techfellow Limited
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with network protocols and technologies like TCP/IP, BGP, and OSPF. Highlight specific examples where you've successfully troubleshot complex networking issues, especially in a production environment.
✨Demonstrate Problem-Solving Abilities
Expect scenario-based questions that assess your analytical and troubleshooting skills. Practice articulating your thought process when diagnosing and resolving network issues, as this will showcase your ability to think critically under pressure.
✨Familiarise Yourself with Their Tools
Research the specific tools and technologies mentioned in the job description, such as Cisco, Meraki, and Palo Alto firewalls. Being knowledgeable about these will not only impress the interviewers but also show your genuine interest in the role.
✨Prepare Questions for Them
Have insightful questions ready about their network infrastructure and team dynamics. This demonstrates your enthusiasm for the position and helps you gauge if the company culture aligns with your career goals.
