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For Companies At a Glance
- Tasks: Provide high-level support for a global network infrastructure and troubleshoot complex issues.
- Company: Join a leading global multi-asset investment firm with a dynamic tech team.
- Benefits: Enjoy a competitive salary, hybrid working, and opportunities for career advancement.
- Why this job: Work hands-on with cutting-edge technology in a high-performance environment while building your expertise.
- Qualifications: 3-5 years in network engineering, strong knowledge of protocols, and experience with Cisco or Meraki.
- Other info: Opportunity for after-hours support and collaboration with global teams.
The predicted salary is between 78000 - 130000 £ per year.
Are you a network engineer who thrives on solving complex issues and building resilient infrastructure? Our client - a global multi-asset investment firm - is expanding its EMEA tech team and hiring into their enterprise support function. You’ll focus on high-level (3rd/4th line) support across offices, data centres, and cloud integrations - working closely with senior engineers and US counterparts to support a mission-critical network environment. This is a hands-on opportunity to deepen your expertise, work with next-gen tooling, and build towards senior engineering or network architecture tracks within a high-performance team.
Key Responsibilities
- Deliver 3rd and 4th line support across a complex global network infrastructure spanning office, data centre, and cloud environments.
- Troubleshoot, diagnose, and resolve escalated networking issues from support teams, with a focus on performance and uptime.
- Support, maintain and configure Cisco and Meraki networking gear across switches, routers, and wireless systems.
- Manage Palo Alto firewalls, including monitoring, change control, and troubleshooting.
- Assist with SD-WAN deployments and hybrid network integration (Silver Peak, Aruba or equivalent).
- Participate in DR testing, scheduled maintenance events, and infrastructure lifecycle management.
- Create and maintain accurate documentation of network topologies, procedures, and incident records.
- Coordinate with global infrastructure teams and vendors on issue resolution and service improvements.
- Provide occasional after-hours and weekend support as needed.
What You Bring...
- 3-5 years of hands-on experience in network engineering or infrastructure support roles.
- Strong knowledge of network protocols and technologies including TCP/IP, BGP, OSPF, DNS and DHCP.
- Experience supporting Cisco and/or Meraki-based infrastructure in a production environment.
- Proficiency with Palo Alto firewalls and related security technologies.
- Knowledge of network automation tools or scripting languages (e.g. Python, Ansible).
- Familiarity with Windows Server and/or Linux systems from a network troubleshooting perspective.
- Strong analytical and troubleshooting skills with a detail-oriented mindset.
- Familiarity with AWS or Azure networking principles (Preferred).
- Exposure to SD-WAN solutions (e.g. Silver Peak, Aruba) (Preferred).
- Industry certifications such as CCNA, CCNP, or Network+.
Network Support Engineer | Diversified Global Investment Manager employer: Techfellow Limited
Contact Detail:
Techfellow Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Support Engineer | Diversified Global Investment Manager
✨Tip Number 1
Make sure to brush up on your knowledge of network protocols and technologies like TCP/IP, BGP, and OSPF. Being able to discuss these in detail during an interview will show that you have the technical expertise needed for the role.
✨Tip Number 2
Familiarise yourself with the specific networking gear mentioned in the job description, such as Cisco and Meraki devices. If possible, gain hands-on experience or set up a lab environment to demonstrate your practical skills.
✨Tip Number 3
Highlight any experience you have with SD-WAN solutions like Silver Peak or Aruba. This is a preferred qualification, so being able to speak about your experience or understanding of these technologies can set you apart from other candidates.
✨Tip Number 4
Network with professionals in the industry, especially those who work in similar roles or companies. Engaging with them on platforms like LinkedIn can provide insights into the company culture and potentially lead to referrals.
We think you need these skills to ace Network Support Engineer | Diversified Global Investment Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in network engineering and infrastructure support. Emphasise your hands-on experience with Cisco and Meraki systems, as well as any specific projects that demonstrate your troubleshooting skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your familiarity with network protocols and technologies, and how your background aligns with the responsibilities outlined in the job description.
Showcase Relevant Skills: Clearly list your technical skills related to the position, such as proficiency with Palo Alto firewalls, knowledge of SD-WAN solutions, and any scripting languages you are familiar with. This will help you stand out as a strong candidate.
Proofread Your Application: Before submitting your application, take the time to proofread your documents. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Techfellow Limited
✨Showcase Your Technical Expertise
Be prepared to discuss your hands-on experience with network protocols and technologies like TCP/IP, BGP, and OSPF. Highlight specific examples where you've successfully troubleshot complex networking issues, as this will demonstrate your capability to handle the responsibilities of the role.
✨Familiarise Yourself with Their Tools
Research the specific tools and technologies mentioned in the job description, such as Cisco, Meraki, and Palo Alto firewalls. If you have experience with SD-WAN solutions or network automation tools like Python or Ansible, be ready to discuss how you've used them in past roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you had to diagnose and resolve escalated networking issues, and be ready to explain your thought process and the steps you took to achieve a solution.
✨Demonstrate Team Collaboration
Since the role involves working closely with global teams, be sure to highlight your experience in collaborative environments. Share examples of how you've coordinated with other teams or vendors to resolve issues or improve services, showcasing your ability to work effectively in a team setting.
