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- Tasks: Join us as a Contact Centre Agent, handling vital crime information anonymously.
- Company: Crimestoppers empowers communities to report crime safely and anonymously.
- Benefits: Enjoy generous holidays, volunteering leave, and a supportive employee assistance program.
- Why this job: Make a real impact in your community while working flexible shifts.
- Qualifications: Good computer skills and experience with sensitive information are essential.
- Other info: Apply by submitting your CV and cover letter; interviews set for January 2025.
The predicted salary is between 24000 - 36000 £ per year.
An opportunity has arisen to join Crimestoppers . We are currently recruiting for Contact Centre Agents to join our team, working shifts over a 24/7 period.
Our Contact Centre Agents work a on a 4 on 4 off basis with repeating shifts of 07.00 – 19.00, 10:00 – 22:00, 14:00 – 00:00 and 21:00 – 07:00. These shift times are set and you must be able to commit to them all.
At Crimestoppers we believe everyone has the right to feel safe from crime, wherever they live. Hundreds of thousands of people trust us each year with their crime information by calling in or using our untraceable online form.
Crimestoppers is a charity which gives people the power to speak up about crime targeting them, their communities and the most vulnerable people in society. Our reporting line and website gives the public the confidence and ability to pass on vital information in total anonymity. Every day approximately 1,800 people contact us about crimes including knives, drugs, child exploitation and fraud.
Our charity gives people the power to speak up and stop crime, 100% anonymous. Always.
Benefits of becoming our Contact Centre Agent:
- Generous holiday allowance
- 3 days paid volunteering leave
- Access to benefits platform CS Advantage & Tickets for Good
- Employee Assistance Programme – Wisdom
- 4% pension contributions, with salary exchange option
- Life insurance worth x2 your salary
- Learning & development pathways and opportunities
- Service length rewards at 2, 5 10, 15 years and beyond
- Annual social events
- Cycle loan scheme and travel loan scheme
- Free car-parking
- Free annual flu vaccination and eye test
About the role:
As our Contact Centre Agent, you will ensure that information is passed from the public to the relevant agency accurately and securely, without any reference to the caller’s identity.
Main Responsibilities of the role :
- Record information from members of the public via the telephone or other relevant medium. Question the source where possible to ensure best information is received.
- Input the sanitised information onto the database before forwarding to the appropriate Intelligence unit or external agency, ensuring information complies with data protection and disclosure requirements.
- In the event of the Contact Centre receiving information regarded as time critical or a threat to life, contact Police Control rooms/Major Incident Rooms and have information noted/actioned for appropriate response.
The job description reflects the key accountabilities of the role, but these may vary from time to time according to the needs of the Charity, and you may be asked to undertake any task that is reasonable and in keeping with the nature of your role and your skills and experience
What we're looking for in our Contact Centre Agent:
We welcome those with experience from a variety of backgrounds for this role, whether it be retail, office roles or otherwise.
Ideally, you will live in the London Boroughs of Sutton or Croydon, or neighbouring areas
It is also essential that you have:
- good computer skills
- experience of working in an environment dealing with sensitive information
- experience of communicating well with others
- experience of working as part of a team
Contact Centre Agents must display honesty, integrity and reliability.
To apply, please submit your Covering Letter and CV in one document. In your covering letter please outline how you meet the specific skills, knowledge, experience, and qualifications required.
Applications close: Monday 10th January 2025
Interview dates: Provisionally set for the 21st and 22nd January 2025. Successful applicants will be notified after the shortlist process
No agencies please.
Reg.Charity 1108687
Contact Centre Agent employer: Crimestoppers
Contact Detail:
Crimestoppers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Agent
✨Tip Number 1
Familiarize yourself with the key responsibilities of a Contact Centre Agent at Crimestoppers. Understanding how to accurately record and relay sensitive information will help you stand out during the interview process.
✨Tip Number 2
Highlight any previous experience you have in handling sensitive information or working in a team environment. This will demonstrate your ability to maintain confidentiality and collaborate effectively, which are crucial for this role.
✨Tip Number 3
Be prepared to discuss scenarios where you've had to communicate effectively under pressure. Since the role involves dealing with time-critical information, showcasing your ability to remain calm and collected will be beneficial.
✨Tip Number 4
Since the position requires commitment to specific shift patterns, make sure to express your flexibility and willingness to work these hours during your interview. This shows that you are serious about the role and can meet their scheduling needs.
We think you need these skills to ace Contact Centre Agent
Some tips for your application 🫡
Tailor Your Covering Letter: Make sure to customize your covering letter to highlight how your skills and experiences align with the specific requirements mentioned in the job description. Focus on your experience with sensitive information and teamwork.
Showcase Relevant Experience: In your CV, emphasize any previous roles where you dealt with sensitive information or worked in a customer-facing environment. Include specific examples that demonstrate your ability to communicate effectively and work as part of a team.
Highlight Computer Skills: Since good computer skills are essential for this role, mention any relevant software or systems you are proficient in. If you have experience with databases or data entry, be sure to include that as well.
Proofread Your Application: Before submitting your application, carefully proofread both your covering letter and CV. Check for any spelling or grammatical errors, and ensure that all information is clear and concise.
How to prepare for a job interview at Crimestoppers
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Contact Centre Agent. Familiarize yourself with the importance of handling sensitive information and how to communicate effectively with callers.
✨Showcase Your Experience
Prepare to discuss your previous experience, especially in environments dealing with sensitive information. Highlight any relevant roles in retail or office settings that demonstrate your ability to work as part of a team.
✨Demonstrate Integrity
Since honesty and integrity are crucial for this role, be ready to provide examples of how you've handled confidential information in the past. This will show that you understand the importance of anonymity in the context of Crimestoppers.
✨Prepare Questions
Think of insightful questions to ask during the interview. This could include inquiries about the training process, team dynamics, or how the organization supports its agents in handling sensitive situations.
