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- Tasks: Join us as a Logistics & Customer Operations Executive, managing orders and keeping customers happy.
- Company: Window Fleur is the UK's first ready-planted window box subscription brand, rooted in creativity and nature.
- Benefits: Enjoy flexible working, free seasonal plants, and a friendly team atmosphere.
- Why this job: Be part of a fast-growing brand and make a real impact in a hands-on role.
- Qualifications: 2+ years in a D2C brand, Shopify experience, and a proactive mindset are essential.
- Other info: Submit a short video application to showcase your personality and fit for the role.
The predicted salary is between 24000 - 36000 £ per year.
6 month | 2-3 days a week | London-based, North Acton. Office move planned to SW London in Oct. Hybrid, but must be able to drive.
We’re Window Fleur – the UK’s first ready-planted window box subscription brand and we’re looking for an ultra-organised, proactive and positive team member to join our growing team as our new Logistics & Customer Operations Executive. In this varied and hands-on role, you’ll be the heartbeat of our back-end operations – keeping orders flowing smoothly, stock in check and customers happy. You’ll work closely with our founders and wider freelance team, and play a key part in helping Window Fleur as we grow.
Role responsibilities include:
- Working with our Delivery & CS team managed deliveries
- PO and stock management website and warehouse, updating records, liaising with suppliers
- Overseeing order fulfilment and seasonal box swaps
- Handling some day-to-day customer service enquiries
- Analysing sales and ops data to inform decisions
- Supporting inventory planning and forecasting
You must have:
- 2+ years working in a fast-paced D2C brand
- Shopify experience
- Comfort using Google Sheets / Excel to organise and analyse data
- A full driving licence
- A proactive, solutions-focused mindset: we love a problem-solver!
- Experience working independently in a small team
- Excellent organisation and communication skills
Nice to have:
- Experience with CRM platforms (e.g. Klaviyo, Hubspot, etc.)
- Familiarity with inventory planning and margin tracking
- Experience creating or refining systems and processes
- Basic knowledge of VAT and invoicing
Other perks:
- Dog very welcome
- Lots of free seasonal plants
- Flexible working environment with a small, friendly team
- Be part of a fast-growing brand rooted in creativity, nature and joy
To apply, please send a short 2-5 mins video of yourself, telling us a little bit about you and why you’d be good for the role and CV to hi@windowfleur.com. Subject Line: Logistics & Customer Operations Executive Application. We’ll be looking to extend the contract for the right candidate. Let us know if you have questions – we can’t wait to meet you! Application closes 20.06.25
Logistics & Customer Operations Executive employer: Window Fleur
Contact Detail:
Window Fleur Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Logistics & Customer Operations Executive
✨Tip Number 1
Familiarise yourself with Window Fleur's products and services. Understanding their ready-planted window box subscription model will help you demonstrate your enthusiasm and knowledge during any discussions.
✨Tip Number 2
Highlight your experience in logistics and customer operations by preparing specific examples of how you've successfully managed stock, deliveries, or customer service in previous roles. This will show that you're proactive and solutions-focused.
✨Tip Number 3
Since the role requires a full driving licence, be prepared to discuss your driving experience and how it relates to your ability to manage logistics effectively. This can set you apart as a candidate who is ready to hit the ground running.
✨Tip Number 4
Consider creating a short video that showcases not just your qualifications but also your personality. Since they request a video application, this is a great opportunity to convey your positive attitude and fit for their friendly team culture.
We think you need these skills to ace Logistics & Customer Operations Executive
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements. Highlight your relevant experience in logistics, customer operations, and any specific tools mentioned, like Shopify or Google Sheets.
Craft Your Video: Since a video introduction is required, plan what you want to say. Keep it concise (2-5 minutes) and focus on why you're a great fit for the role. Show your personality and enthusiasm for the position and the company.
Tailor Your CV: Make sure your CV reflects your experience in D2C brands and highlights your organisational skills. Include specific examples of how you've solved problems or improved processes in previous roles.
Follow Application Instructions: When submitting your application, ensure you use the correct subject line: 'Logistics & Customer Operations Executive Application'. Double-check that your video and CV are attached before sending it to hi@windowfleur.com.
How to prepare for a job interview at Window Fleur
✨Show Your Organisational Skills
As a Logistics & Customer Operations Executive, being ultra-organised is key. Prepare examples of how you've successfully managed logistics or customer operations in the past, highlighting your ability to keep everything running smoothly.
✨Demonstrate Problem-Solving Abilities
Window Fleur values a proactive, solutions-focused mindset. Be ready to discuss specific challenges you've faced in previous roles and how you approached solving them. This will showcase your ability to think on your feet.
✨Familiarise Yourself with Their Products
Understanding Window Fleur's offerings will help you connect better during the interview. Research their ready-planted window box subscription service and think about how your skills can contribute to enhancing customer satisfaction.
✨Prepare for Data Analysis Questions
Since the role involves analysing sales and ops data, brush up on your Google Sheets and Excel skills. Be prepared to discuss how you've used data to inform decisions in your previous roles, as this will demonstrate your analytical capabilities.
