Logistics & Customer Operations Executive

Logistics & Customer Operations Executive

6 month | 2-3 days a week | London-based, North Acton-Office move planned to SW London in Oct. Hybrid, but must be able to drive. 

We’re Window Fleur – the UK’s first ready-planted window box subscription brand and we’re looking for an ultra-organised, proactive and positive team member to join our growing team as our new Logistics & Customer Operations Executive.

In this varied and hands-on role, you’ll be the heartbeat of our back-end operations – keeping orders flowing smoothly, stock in check and customers happy. You’ll work closely with our founders and wider freelance team, and play a key part in helping Window Fleur as we grow.

Role responsibilities include:

• Working with our Delivery & CS team managed deliveries 
• PO and stock management website and warehouse, updating records, liaising with suppliers 
• Overseeing order fullfilment and seasonal box swaps
• Handling some day-to-day customer service enquiries
• Analysing sales and ops data to inform decisions
• Supporting inventory planning and forecasting

You must have:

• 2+ years working in a fast-paced D2C brand
• Shopify experience 
• Comfort using Google Sheets / Excel to organise and analyse data
• A full driving licence
• A proactive, solutions-focused mindset: we love a problem-solver!
• Experience working independently in a small team
• Excellent organisation and communication skills

Nice to have:

• Experience with CRM platforms (e.g. Klaviyo, Hubspot, etc.)
• Familiarity with inventory planning and margin tracking
• Experience creating or refining systems and processes
• Basic knowledge of VAT and invoicing

Other perks:

• Dog very welcome
• Lots of free seasonal plants 
• Flexible working environment with a small, friendly team
• Be part of a fast-growing brand rooted in creativity, nature and joy

To apply, please send a short 2-5 mins video of yourself, telling us a little bit about you and why you'd be good for the role and CV to hi@windowfleur.com

Subject Line: Logistics & Customer Operations Executive Application

We'll be looking to extend the contract for the right candidate. Let us know if you have questions – we can’t wait to meet you! Application closes 20.06.25