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For Companies At a Glance
- Tasks: Join our IT Support Team to tackle tech issues and support users across multiple sites.
- Company: Be part of a leading employer in the region, known for its commitment to innovation.
- Benefits: Enjoy a competitive salary up to £34,000, free parking, and a full-time on-site role.
- Why this job: Gain hands-on experience in IT support while working in a dynamic and supportive environment.
- Qualifications: Proven experience in Desktop Support, knowledge of O365, Networks, and MS Windows OS required.
- Other info: Ideal for those looking to grow their IT career with a reputable company.
The predicted salary is between 28000 - 34000 £ per year.
An IT Support Engineer is required to join one of the region's major employers who are looking to add further experience to their existing IT Support Team to provide support for incidents, IT issues and requests across multiple sites. The role will involve tasks ranging from building and installing PCs, supporting hardware (printers, scanners, mobiles, tablets), troubleshooting and resolving issues related to hardware, software and networks.
What you'll need to succeed:
- Proven experience in a similar Desktop Support / IT Engineer type position previously - ideally 2nd line and above.
- Knowledge of ITIL & Cisco preferred.
- Knowledge of O365, networks, troubleshooting & MS Intune.
- Strong experience of supporting mobile devices (Android / iOS).
- Excellent understanding of MS Windows OS.
What you'll get in return:
The role is full-time on-site (Mon to Friday) and comes with a salary of up to £34,000 + benefits. The site offers free parking.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Contact Detail:
Job Traffic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Desktop Support
✨Tip Number 1
Make sure to brush up on your technical skills, especially in areas like O365, MS Intune, and troubleshooting. Being able to demonstrate your hands-on experience with these tools during the interview will set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with ITIL and Cisco concepts, as they are preferred qualifications for this role. You might want to mention any relevant certifications or training you've completed in these areas to show your commitment to professional development.
✨Tip Number 3
Prepare for practical scenarios that may come up during the interview. Think about common desktop support issues you've resolved in the past and be ready to discuss your problem-solving approach and the outcomes.
✨Tip Number 4
Network with current or former employees of the company if possible. They can provide insights into the company culture and the specific challenges faced by the IT Support Team, which can help you tailor your responses during the interview.
We think you need these skills to ace IT Desktop Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT Desktop Support. Focus on your skills with hardware, software, and networks, as well as any specific tools like O365 and MS Intune.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support. Mention your experience with troubleshooting and supporting mobile devices, and how you can contribute to the team.
Highlight Relevant Certifications: If you have any certifications related to ITIL or Cisco, be sure to include them in your application. This will demonstrate your commitment to professional development in the field.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in IT support roles.
How to prepare for a job interview at Job Traffic
✨Showcase Your Technical Skills
Be prepared to discuss your experience with hardware, software, and networks. Highlight specific examples where you've successfully troubleshot issues or installed systems, as this will demonstrate your hands-on expertise.
✨Familiarise Yourself with ITIL and Cisco
Since knowledge of ITIL and Cisco is preferred, make sure you understand the basics of these frameworks. Be ready to explain how you've applied ITIL principles in your previous roles or how you would approach a situation using these methodologies.
✨Demonstrate Your Problem-Solving Abilities
Prepare to discuss past incidents where you resolved complex IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical skills and ability to work under pressure.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about the team dynamics, ongoing projects, or the tools they use for support. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
