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- Tasks: Join us as a Service Advisor, booking services and providing top-notch customer support.
- Company: SEAT CUPRA is a leading automotive retailer in the UK, representing 32 brands across 150 dealerships.
- Benefits: Enjoy competitive pay, generous leave, car schemes, and 24/7 GP access.
- Why this job: Be part of a friendly team, develop your skills, and deliver premium customer experiences.
- Qualifications: High energy, excellent communication skills, and a passion for cars are essential.
- Other info: Experience with Kerridge/ADP software is a plus; we welcome applicants from all backgrounds.
The predicted salary is between 26000 - 36400 £ per year.
Location: Stockport SEAT/CUPRA
Contract type: Permanent, full-time
Working hours: 42 hours per week, Monday – Friday 8:00am - 5.30pm, Saturdays on a rota basis 8am – 12pm
Salary: £26,000 Basic, Plus Annual Bonus
We are looking for a Service Advisor to join the team here at SEAT CUPRA. This role is offered on a permanent basis with a 42-hour weekly contract, including Saturday mornings on a rota, with a very competitive starting salary of £26,000 and a generous, uncapped bonus. It also offers opportunities for career development within a premium brand.
You will be joining a friendly and efficient Aftersales department led by a talented Service Manager. We will ensure you feel part of the team from the start and will support your skills and knowledge development through continuous training and one-to-one sessions.
Our Service Advisors play a crucial role in providing customers with a personalized, premium experience, encouraging repeat business for servicing, MOT, and repairs. They are expected to demonstrate their knowledge and expertise, providing customers with all necessary information to make informed decisions about their vehicle servicing. We support ongoing training and development through customer experience workshops.
- Booking MOTs, services, and repairs for customers
- Advising customers on warranty cover and upselling parts/accessories beneficial to them
- Liaising with the Aftersales team to organize and schedule appointments based on workload and call volume
- Managing a high volume of customers daily, including calls and online booking queries
- Informing customers of turnaround times and maintaining effective communication during vehicle servicing
- Maintaining accurate customer records and updating systems accordingly
You should have high energy levels, a warm personality, and a passion for delivering first-class customer service. Excellent communication skills and the ability to build rapport easily are essential, along with the skill to explain technical information clearly and concisely. Experience with Kerridge/ADP software is advantageous.
You need to be capable of maintaining accurate customer records, work well independently, and be a strong team player. We welcome applicants with experience in similar automotive roles or a passion for cars and customer service.
If your skills and experience match our requirements, please apply today. A member of our Talent Acquisition Team will contact you.
About Us: We are among the top three automotive retailers in the UK, representing 32 manufacturer brands and selling a wide range of new and used vehicles across over 150 dealerships in the UK and Ireland. We believe our people are our greatest asset and are committed to offering a market-leading rewards and benefits package, including:
- Competitive salaries with clear progression pay scales
- Generous annual leave that increases with service
- Access to car schemes and cycle-to-work schemes
- Enhanced maternity, adoption, and paternity leave (full pay)
- Critical illness cover, life assurance, and free will writing
- Tech schemes, eye care, and shopping vouchers
- Employee assistance programs and 24/7 GP access through Smart Health
Lookers is an equal opportunities employer. We are committed to a discrimination-free, inclusive workplace that enables our staff to reach their full potential. Successful applicants will undergo employment checks, including employment verification, address, credit, criminal record, and driver's license checks where applicable.
Service Advisor/Senior Advisor employer: Lookers
Contact Detail:
Lookers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor/Senior Advisor
✨Tip Number 1
Familiarise yourself with the SEAT and CUPRA brands. Understanding their values, products, and customer service approach will help you connect better with potential customers and demonstrate your passion for the brand during interviews.
✨Tip Number 2
Brush up on your communication skills. As a Service Advisor, you'll need to explain technical information clearly to customers. Practising how to convey complex ideas simply can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of SEAT/CUPRA. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Showcase any relevant experience with customer service or automotive roles in your discussions. Highlighting specific examples of how you've successfully managed customer relationships can demonstrate your suitability for the role.
We think you need these skills to ace Service Advisor/Senior Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any automotive roles. Emphasise skills like communication, rapport-building, and technical knowledge that align with the Service Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for cars and customer service. Mention specific experiences where you provided excellent service or resolved customer issues effectively, demonstrating your suitability for the role.
Highlight Relevant Skills: In your application, clearly outline your skills related to managing customer records, using software like Kerridge/ADP, and your ability to work independently as well as part of a team. This will show you understand the job requirements.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Advisor role.
How to prepare for a job interview at Lookers
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this role heavily relies on building rapport and providing a premium experience.
✨Demonstrate Technical Knowledge
Be prepared to discuss your understanding of vehicle servicing and repairs. Even if you're not a mechanic, showing that you can explain technical information clearly will impress the interviewers and show that you can communicate effectively with customers.
✨Familiarise Yourself with Kerridge/ADP Software
If you have experience with Kerridge or ADP software, mention it during the interview. If not, take some time to research these systems beforehand, as familiarity with them could give you an edge over other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as managing a high volume of customer queries or dealing with a difficult customer. Practising your responses to these scenarios can help you feel more confident during the interview.
