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- Tasks: Lead membership operations and enhance member engagement strategies.
- Company: Join a prestigious professional body with a global membership base.
- Benefits: Enjoy a competitive salary, flexible office time, and a dynamic work environment.
- Why this job: Shape the future of member engagement in a high-profile leadership role.
- Qualifications: Experience in membership functions, financial planning, and team leadership required.
- Other info: This role offers the chance to drive impactful change across departments.
The predicted salary is between 44000 - 56000 £ per year.
Permanent, Full-time
London (40% office time)
Salary: £52K-£54K
Are you an experienced membership leader with a passion for enhancing member value, driving engagement, and delivering strategic results in a complex organisation? We are seeking a forward-thinking and dynamic Head of Membership to lead on the delivery of membership operations, income, benefits, and engagement strategies for a prestigious professional body with global members.
This is a high-profile leadership role requiring both strategic vision and operational delivery. You’ll be responsible for shaping and evolving a compelling member offer, managing a team of two managers and supporting a multi-million-pound membership income stream that represents a significant portion of the organisation’s revenue.
Responsibilities:
- Lead and innovate the organisation’s membership strategy / benefits portfolio, ensuring engagement across diverse member groups.
- Use data and feedback to continually improve member services.
- Collaborate with digital, finance, content, and governance teams to enhance processes, technology, and communication strategies.
- Champion member-focused insight, leading regular engagement through surveys, focus groups and analytics.
- Contribute to budget planning and oversee the implementation and reporting of membership income streams.
This role is ideal for a strategic thinker with excellent interpersonal and leadership skills. You’ll be an accomplished communicator, comfortable managing internal stakeholders, committees, and senior executives, and have a proven track record of delivering complex service improvements and digital transformations in a member-led environment.
You will bring:
- Experience in leading membership functions and engagement programmes.
- Financial planning, reporting and using insight to inform decision making.
- Collaborative and solution-focused mindset, with the ability to inspire and develop teams.
- Proven experience of working across departments to deliver impactful change.
If you are excited by the opportunity to shape the future of member engagement, we would love to hear from you.
Head of Membership employer: Memcom Recruitment
Contact Detail:
Memcom Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Membership
✨Tip Number 1
Network with professionals in the membership sector. Attend industry events or webinars where you can meet potential colleagues and leaders in the field. This will not only help you gain insights into current trends but also make valuable connections that could support your application.
✨Tip Number 2
Familiarise yourself with the latest membership engagement strategies and technologies. Research successful case studies from similar organisations to understand what works best. This knowledge will allow you to speak confidently about innovative ideas during interviews.
✨Tip Number 3
Prepare to discuss your experience with data-driven decision-making. Be ready to share specific examples of how you've used member feedback and analytics to improve services in previous roles. This will demonstrate your ability to enhance member value effectively.
✨Tip Number 4
Showcase your leadership skills by highlighting instances where you've successfully managed teams or projects. Think of examples where you inspired collaboration across departments, as this is crucial for the Head of Membership role. Your ability to lead and motivate will be key.
We think you need these skills to ace Head of Membership
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in leading membership functions and engagement programmes. Use specific examples that demonstrate your strategic thinking and operational delivery skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for enhancing member value and driving engagement. Mention how your previous experiences align with the responsibilities outlined in the job description.
Showcase Leadership Skills: Emphasise your interpersonal and leadership skills throughout your application. Provide examples of how you've successfully managed teams and collaborated across departments to deliver impactful change.
Highlight Data-Driven Decision Making: Discuss your experience with using data and feedback to improve member services. This is crucial for the role, so be sure to include relevant metrics or outcomes from your past roles.
How to prepare for a job interview at Memcom Recruitment
✨Showcase Your Strategic Vision
As a Head of Membership, it's crucial to demonstrate your ability to think strategically. Prepare examples of how you've previously shaped membership strategies and enhanced member value in complex organisations.
✨Highlight Collaborative Successes
This role requires collaboration across various teams. Be ready to discuss specific instances where you've successfully worked with digital, finance, or content teams to drive engagement and improve processes.
✨Emphasise Data-Driven Decisions
Since the job involves using data and feedback to enhance member services, come prepared with examples of how you've used analytics to inform decisions and improve member experiences in past roles.
✨Demonstrate Leadership Skills
You'll be managing a team, so it's important to convey your leadership style. Share stories that illustrate how you've inspired and developed teams, particularly in delivering impactful change within a member-led environment.
