At a Glance
- Tasks: Join us as a Cycle Technician, delivering top-notch bike service and repairs.
- Company: Halfords is the UK's leading retailer for motoring and cycling products and services.
- Benefits: Enjoy discounts, wellness support, and a fantastic Trade Price Bike Scheme.
- Why this job: Combine your passion for bikes with customer service in a supportive, growth-focused environment.
- Qualifications: Experience in cycle service or retail is ideal, but enthusiasm and customer skills matter most.
- Other info: Flexible hours, inclusive workplace, and opportunities for career development await you!
- Age 21+: £13.71 per hour
- Under 21: £11.50 per hour
Got a passion for all things bike?
You’ll have some technical skills, but more about that later. Your unbridled enthusiasm for bikes combined with your knack with customers is what will lead you to success in this role – you’ll be delivering market leading standards of cycle service and repair, after all. Working on kids, adult, premium, performance and electric cycles, you’ll help us wow every customer.
Carrying out most of the service and repair work yourself, you\’ll also help develop other members of the team. We only work to the highest quality standards, just like you. A practical problem solver who works quickly and efficiently, you’ll help customers find and maintain their dream bike.
Ideally, you already have experience in a retail or cycle services environment, but if you have practical skills and experience of delivering fantastic customer service, we can help you with the rest.
We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.
To be successful in this role you\’ll need:
- Experience of service, building and repair across a range of cycles
- Experience of delivering great customer service, ideally in a retail or cycle services environment
- Experience of sharing expertise with others
- Experience of working with – and achieving – sales targets
- Availability to work on a rota basis, including weekends
We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:
- Store discount, with 25% off most products across Halfords and Tredz
- Employee discount, with up to 50% off your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme – buy one bike per year from a range of bikes which have been significantly reduced
- Life Assurance
- Uniform
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle to Work scheme
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan – claim cash back towards your healthcare costs and get access to health and well-being services
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We\’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We\’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cycle Technician
✨Tip Number 1
Show your passion for cycling! When you get the chance to speak with us, share your personal experiences with bikes and how they’ve impacted your life. This enthusiasm can really set you apart from other candidates.
✨Tip Number 2
Demonstrate your technical skills during the interview. If possible, bring along examples of your previous work or even photos of bikes you've repaired or built. This will help us see your practical abilities in action.
✨Tip Number 3
Prepare to discuss customer service scenarios. Think of specific instances where you went above and beyond for a customer, especially in a retail or cycle services context. We love to hear about how you’ve made a positive impact on customers.
✨Tip Number 4
Familiarise yourself with our products and services. Knowing what we offer and being able to discuss them confidently will show us that you’re genuinely interested in joining our team and helping customers find their perfect bike.
We think you need these skills to ace Cycle Technician
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise any previous experience you have in cycle service, building, and repair. Mention specific types of cycles you've worked on, as well as any customer service roles you've held.
Show Your Passion: Express your enthusiasm for cycling and how it drives your work ethic. Share personal anecdotes about your love for bikes and how it translates into excellent customer service.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the Cycle Technician role. Use keywords from the job description to ensure your application stands out to hiring managers.
Craft a Strong Cover Letter: Write a compelling cover letter that outlines why you're the perfect fit for the role. Discuss your technical skills, customer service experience, and willingness to learn and grow within the company.
How to prepare for a job interview at Halfords
✨Show Your Passion for Bikes
Make sure to express your enthusiasm for cycling during the interview. Share any personal experiences or stories that highlight your love for bikes, as this role requires a genuine passion for all things bike-related.
✨Demonstrate Technical Skills
Be prepared to discuss your technical skills related to bike servicing and repairs. If you have experience with different types of cycles, such as electric or performance bikes, mention specific examples to showcase your expertise.
✨Highlight Customer Service Experience
Since delivering great customer service is key in this role, be ready to share examples of how you've successfully interacted with customers in previous jobs. Emphasise your ability to solve problems and ensure customer satisfaction.
✨Prepare for Teamwork Questions
As the role involves helping develop other team members, think about your past experiences in mentoring or training others. Be ready to discuss how you can contribute to a positive team environment and support your colleagues.