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- Tasks: Engage with patients to promote eye care services and book appointments.
- Company: Join Optical Express, the UK's leading complete eye care provider since 1991.
- Benefits: Enjoy a competitive salary, uncapped bonuses, and free optical products.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Fluent Croatian and English, sales experience, and excellent communication skills required.
- Other info: Work Monday to Friday, 40 hours a week, with no weekend shifts.
The predicted salary is between 20316 - 28776 £ per year.
Location – Glasgow City Centre
Hours of Work – Monday to Friday – 40hrs per week
Salary – £25,396
We’ve come a long way since the first Optical Express opened in 1991. From just one store, we’ve grown to over 100 clinics and have become the UK’s only complete eye care provider. From glasses and contact lenses to laser, lens and cataract surgery, we’re here to make poor vision a thing of the past for our patients.
Want to be part of a team that literally changes people's lives? We are recruiting results driven, self-motivated individuals who are able to exceed targets whilst continually delivering a first class experience to our patients.
You will be contacting people who have expressed an interest in our services with a view to converting to an appointment or sale. Although the role is based in our fantastic Glasgow offices, it is contacting patients in Croatia; therefore, spoken and written Croatian to fluent standard is required along with fluent English.
Key Responsibilities- Making contact with patients who have recently attended an initial consultation
- Promoting the lifestyle and clinical benefits of our treatments
- Manage the patient pipeline
- Providing an exceptional after sales service
- Croatian language skills to fluent level
- Excellent written and spoken English
- Achievement within outbound sales
- Proven track record in over achieving KPI’s
- Ability to converse and relate to a wide range of people
- Excellent communication skills with empathy and understanding
- Ability to deliver first class customer service
- Strong IT skills – database, word/excel and email
- Teamwork, with the skills to add value to the existing set up
The role is all about the customer experience coupled with exceeding conversion targets. You must be comfortable making outbound calls to discuss the consultation, benefits and options with the ultimate aim to book the patient in for the treatment; therefore, you need to be resilient, have a caring, empathetic nature and be comfortable working to targets.
Flexibility is needed in order to ensure optimum cover at all times, working patterns are agreed well in advance so you have plenty of notice to plan outside of work. You will work a 40 hour week between 9am and 9pm (Mon to Fri) with no weekend working.
What’s in it for you?- Salary with uncapped bonus and a host of benefits including individual rewards
- Free or discounted optical products/procedures
- On site subsidised restaurant
- Career progression
- Modern working environment with superb technology support
- First class training in our product range
- 40 hours per week and no weekends
This is a brilliant opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment. Optical Express is an equal opportunities employer.
Contact Centre Agent - Croatian Speking employer: LinkedIn
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Agent - Croatian Speking
✨Tip Number 1
Brush up on your Croatian language skills! Since this role requires fluent Croatian, practice speaking and writing in the language to ensure you can communicate effectively with patients. Consider engaging in conversations with native speakers or using language apps to enhance your fluency.
✨Tip Number 2
Familiarise yourself with Optical Express and their services. Understanding the treatments they offer will help you promote the benefits effectively during calls. Research their history, values, and customer testimonials to convey genuine enthusiasm when discussing their services.
✨Tip Number 3
Prepare for potential scenarios you might encounter during calls. Think about common questions or concerns patients may have and how you would address them. This will not only boost your confidence but also demonstrate your proactive approach to customer service.
✨Tip Number 4
Showcase your sales achievements in previous roles. Be ready to discuss specific examples of how you've exceeded targets or improved customer satisfaction. This will highlight your results-driven mindset and align with the expectations for this position.
We think you need these skills to ace Contact Centre Agent - Croatian Speking
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your fluent Croatian and English language skills in your CV and cover letter. Provide specific examples of how you've used these skills in previous roles, especially in customer service or sales.
Showcase Sales Experience: Detail your experience in outbound sales and any achievements related to exceeding targets. Use quantifiable metrics where possible, such as percentage increases in sales or successful conversions.
Tailor Your Application: Customise your CV and cover letter to reflect the key responsibilities and essential skills mentioned in the job description. Use keywords from the job listing to demonstrate that you are a perfect fit for the role.
Express Empathy and Communication Skills: In your application, convey your ability to connect with a diverse range of people. Share examples of how you've provided exceptional customer service and handled challenging situations with empathy and understanding.
How to prepare for a job interview at LinkedIn
✨Showcase Your Language Skills
Since this role requires fluent Croatian and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to conduct part of the conversation in Croatian, so practice speaking clearly and confidently.
✨Highlight Your Sales Experience
Discuss your previous experience in outbound sales and how you've successfully met or exceeded targets. Be ready to share specific examples of your achievements and how you managed customer relationships.
✨Emphasise Customer Service Skills
This position is all about providing exceptional customer service. Prepare to talk about how you handle customer inquiries, resolve issues, and ensure a positive experience for clients. Use real-life scenarios to illustrate your empathy and understanding.
✨Demonstrate Teamwork and Flexibility
The role requires working closely with a team and being flexible with your hours. Be ready to discuss how you collaborate with others and adapt to changing schedules or demands, showcasing your ability to contribute positively to the team environment.
