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- Tasks: Join our team as a Solutions Architect, driving technology roadmaps and customer modernization projects.
- Company: Hawksworth is a global leader in financial services, focused on customer-centric solutions.
- Benefits: Enjoy a competitive salary, hybrid working, generous bonuses, and a strong pension plan.
- Why this job: Shape the future of customer services while collaborating with innovative product teams.
- Qualifications: Experience in agile development and Salesforce solutions, especially in financial services.
- Other info: This is a permanent role with opportunities for professional growth and impact.
The predicted salary is between 56000 - 88000 £ per year.
Hawksworth are now recruiting for a Solutions Architect on a Permanent basis. Depending on your level of experience & suitable skills, salary range is £70k - £110k base salary + Car Allowance + Bonus + Up to 20% pension (with 6% employee contribution). There is a great package with this that includes a very good pension, up to 18% bonus, hybrid working which is 1-2 days a week in the office.
We are looking for a Solution Architect to join an Architecture team and collaborate closely with the Customer-Focused Engineering product teams. In this role, you will define and deliver technology roadmaps and solution architectures, driving their successful implementation. This is for customer modernization projects.
The ideal candidate will have a recognized background in agile, product-centric technology development and digitally focused solution architecture, with experience in customer-centric functions and a strong understanding of the associated capabilities and applications.
Reporting to the Customer Domain Principal Architect, contributing to the architecture practice and supporting the organisation’s customer-focused transformation goals, we are seeking a customer-focused, solutions-driven architect with a proven ability to lead and drive change. You will help them shape the future of their customer services and distribution teams.
- Solution architecture experience, ideally within a leading financial services organisation.
- Expertise in designing solutions using Salesforce (preferably Financial Services Cloud) with voice enablement through Genesys Cloud.
- Demonstrable experience with a range of customer and financial services technologies (e.g., AS400, IBM iSeries, policy administration systems, payment systems, email/SMS gateways, marketing execution platforms, live Chat, M-Files Document Management, voice channels, and social platforms) and their integration with CRM systems.
If you have the experience and skills above and would like to join a global market leader in its field then please apply now!
Contact Detail:
Hawksworth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Solution Architect Salesforce
✨Tip Number 1
Familiarise yourself with the latest Salesforce features, especially those related to Financial Services Cloud. Being able to discuss recent updates or enhancements during your conversations can demonstrate your commitment and expertise in the field.
✨Tip Number 2
Network with professionals in the financial services sector who have experience with CRM solutions. Attend industry events or webinars where you can connect with potential colleagues or mentors who can provide insights into the role and company culture.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully implemented customer-centric solutions in previous roles. Highlighting your problem-solving skills and ability to drive change will resonate well with the hiring team.
✨Tip Number 4
Research Hawksworth and their recent projects or initiatives. Understanding their goals and challenges will allow you to tailor your discussions and show how your skills align with their needs, making you a more attractive candidate.
We think you need these skills to ace CRM Solution Architect Salesforce
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in solution architecture, particularly with Salesforce and customer-centric technologies. Use specific examples that demonstrate your ability to lead change and drive customer-focused projects.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background aligns with their needs, especially your experience in agile environments and financial services technology.
Showcase Relevant Skills: Clearly outline your technical skills related to CRM systems and integration technologies. Mention any specific tools or platforms you have worked with, such as Genesys Cloud or AS400, to show your fit for the position.
Highlight Achievements: Include quantifiable achievements in your application. For example, mention successful projects you've led that resulted in improved customer service or increased efficiency, as this will demonstrate your impact in previous roles.
How to prepare for a job interview at Hawksworth
✨Showcase Your Salesforce Expertise
Make sure to highlight your experience with Salesforce, especially the Financial Services Cloud. Be prepared to discuss specific projects where you've successfully implemented solutions using this platform.
✨Demonstrate Your Customer-Centric Approach
Since the role focuses on customer modernization projects, share examples of how you've previously designed solutions that enhance customer experiences. This will show your alignment with the company's goals.
✨Familiarise Yourself with Relevant Technologies
Brush up on the technologies mentioned in the job description, such as AS400, IBM iSeries, and Genesys Cloud. Being able to discuss these technologies will demonstrate your comprehensive understanding of the landscape.
✨Prepare for Agile Methodology Questions
Given the emphasis on agile development, be ready to explain your experience with agile methodologies. Discuss how you've contributed to agile teams and how it has influenced your approach to solution architecture.
