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- Tasks: Lead and mentor a team of Desktop Support Engineers while improving IT services.
- Company: Join a growing international organisation focused on quality IT support.
- Benefits: Enjoy a hybrid work model with 2-3 days in central London and competitive salary.
- Why this job: Be part of a dynamic team that values continuous improvement and innovation.
- Qualifications: 2+ years leading teams and 5+ years in desktop support required; Azure and AD experience preferred.
- Other info: Opportunity to work with VIP clients and manage cutting-edge technologies.
The predicted salary is between 48000 - 84000 £ per year.
We are currently working with a growing international organisation that is actively recruiting for a talented Lead Desktop Support Engineer with a proven track record of leading, mentoring, motivating and improving a team of Desktop engineers. The role will involve managing a number of engineers both locally and across various remote client sites while driving continuous improvement. This is a hybrid role with 2-3 days per week on-site in central London.
Responsibilities:
- Lead a small team of Desktop Support Engineers
- Help develop and improve the team and services provided
- Monitoring and reporting of team KPIs
- Help deliver quality IT Support services across client sites including to VIPs
- Help support and maintain End User computing devices: Desktop, Mobile, Laptop and peripherals
- Manage and oversee relevant application compliance and licensing agreements
- Make researched recommendations on new tools and technologies to be used
- Act as final point of escalation for the team
- Work closely with Vendors and ensure the business is getting value and quality
- Manage and Oversee Inventory Management and assets
- Ensure relevant documentation is in place
Key Skills and Experience:
- 2+ years’ experience leading Desktop Support teams
- Proven track record of improving and motivating teams of engineers
- 5+ years’ experience in hands-on desktop support roles
- Strong Windows technologies support capabilities
- Experience supporting Mac is a bonus to have
- Experience with Microsoft Azure
- Experience with Active Directory and Exchange
- Strong skills with Incident Management
Contact Detail:
JNC Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Team Lead
✨Tip Number 1
Make sure to highlight your leadership experience in desktop support roles. Talk about specific instances where you've successfully led a team, improved processes, or motivated engineers to achieve their best.
✨Tip Number 2
Familiarise yourself with the latest tools and technologies relevant to desktop support. Being able to discuss new solutions or improvements during your interview will show that you're proactive and knowledgeable about the industry.
✨Tip Number 3
Prepare examples of how you've managed KPIs and delivered quality IT support services. Be ready to share metrics or outcomes that demonstrate your impact on team performance and client satisfaction.
✨Tip Number 4
Network with professionals in the field, especially those who work in similar roles. Engaging with others can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Desktop Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in leading and mentoring Desktop Support teams. Include specific examples of how you've improved team performance and any relevant technologies you've worked with.
Craft a Compelling Cover Letter: In your cover letter, express your passion for IT support and leadership. Mention your hands-on experience with desktop support roles and how you can contribute to the company's goals, especially in managing remote teams.
Highlight Key Skills: Emphasise your skills in Windows technologies, Microsoft Azure, and Active Directory. If you have experience with Mac support, make sure to mention that as well, as it could set you apart from other candidates.
Showcase Continuous Improvement Initiatives: Provide examples of how you've driven continuous improvement in previous roles. This could include implementing new tools or processes that enhanced team efficiency or service quality.
How to prepare for a job interview at JNC Recruitment Limited
✨Showcase Your Leadership Skills
As a Lead Desktop Support Engineer, it's crucial to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on your mentoring style and any improvements you've implemented.
✨Know Your Technical Stuff
Brush up on your technical knowledge, especially around Windows technologies, Active Directory, and Microsoft Azure. Be ready to discuss specific challenges you've faced in these areas and how you resolved them.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about situations where you had to escalate issues or manage conflicts within your team and how you handled them.
✨Research the Company Culture
Understanding the company's culture is key. Look into their values and mission statement, and be prepared to explain how your personal values align with theirs. This will show that you're not just a fit for the role, but also for the company.
