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For Companies At a Glance
- Tasks: Lead and mentor a team of Desktop Support Engineers while driving continuous improvement.
- Company: Join a growing international organisation making waves in the tech industry.
- Benefits: Enjoy a hybrid work model with 2-3 days on-site in vibrant central London.
- Why this job: Be part of a dynamic team, enhance your leadership skills, and make a real impact.
- Qualifications: 2+ years leading teams and 5+ years in hands-on desktop support required.
- Other info: Experience with Microsoft Azure and Active Directory is a plus!
The predicted salary is between 48000 - 84000 £ per year.
We are currently working with a growing international organisation that is actively recruiting for a talented Lead Desktop Support Engineer with a proven track record of leading, mentoring, motivating and improving a team of Desktop engineers. The role will involve managing a number of engineers both locally and across various remote client sites while driving continuous improvement. This is a hybrid role with 2-3 days per week on-site in central London.
Responsibilities:
- Lead a small team of Desktop Support Engineers
- Help develop and improve the team and services provided
- Monitoring and reporting of team KPIs
- Help deliver quality IT Support services across client sites including to VIPs
- Help support and maintain End User computing devices: Desktop, Mobile, Laptop and peripherals
- Manage and oversee relevant application compliance and licensing agreements
- Make researched recommendations on new tools and technologies to be used
- Act as final point of escalation for the team
- Work closely with Vendors and ensure the business is getting value and quality
- Manage and Oversee Inventory Management and assets
- Ensure relevant documentation is in place
Key Skills and Experience:
- 2+ years’ experience leading Desktop Support teams
- Proven track record of improving and motivating teams of engineers
- 5+ years’ experience in hands-on desktop support roles
- Strong Windows technologies support capabilities
- Experience supporting Mac is a bonus to have
- Experience with Microsoft Azure
- Experience with Active Directory and Exchange
- Strong skills with Incident Management
Desktop Team Lead employer: JNC Recruitment Limited
Contact Detail:
JNC Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Team Lead
✨Tip Number 1
Showcase your leadership skills by discussing specific examples where you've successfully led a team. Highlight any improvements you made to team performance or morale, as this will resonate with our need for a Lead Desktop Support Engineer.
✨Tip Number 2
Familiarise yourself with the latest tools and technologies in desktop support, especially those related to Windows and Azure. Being able to discuss these during your interview will demonstrate your commitment to continuous improvement and innovation.
✨Tip Number 3
Prepare to discuss your experience with incident management and how you've handled escalations in the past. This role requires someone who can effectively manage high-pressure situations, so having concrete examples ready will be beneficial.
✨Tip Number 4
Network with current or former employees in similar roles to gain insights into the company culture and expectations. This knowledge can help you tailor your approach and show that you're a great fit for our team.
We think you need these skills to ace Desktop Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in leading and mentoring Desktop Support teams. Include specific examples of how you've improved team performance and any relevant technologies you've worked with, such as Windows, Mac, Microsoft Azure, and Active Directory.
Craft a Compelling Cover Letter: In your cover letter, express your passion for leading teams and improving IT support services. Mention your experience with KPIs and how you can contribute to the company's goals. Be sure to align your skills with the responsibilities outlined in the job description.
Showcase Relevant Experience: When detailing your work history, focus on roles where you managed teams or projects. Highlight any achievements related to inventory management, application compliance, or vendor relationships that demonstrate your capability to fulfil the role's requirements.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a leadership position in IT support.
How to prepare for a job interview at JNC Recruitment Limited
✨Showcase Your Leadership Skills
As a Lead Desktop Support Engineer, it's crucial to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on your mentoring style and any improvements you've driven.
✨Highlight Technical Expertise
Make sure to discuss your hands-on experience with desktop support, particularly with Windows technologies and any experience with Mac systems. Be ready to answer technical questions that showcase your problem-solving skills and familiarity with tools like Microsoft Azure and Active Directory.
✨Prepare for KPI Discussions
Since monitoring and reporting on team KPIs is part of the role, come prepared with insights on how you've tracked and improved performance metrics in previous positions. This will show your understanding of the importance of data in driving team success.
✨Demonstrate Continuous Improvement Mindset
The role involves driving continuous improvement, so be ready to discuss any initiatives you've led or participated in that enhanced service delivery. Share specific examples of new tools or technologies you've recommended and the impact they had on your team.
