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For Companies At a Glance
- Tasks: Provide hands-on IT support for hardware, software, and network issues.
- Company: Join a well-established organisation based in Preston with a supportive team culture.
- Benefits: Enjoy a collaborative work environment and opportunities for professional growth.
- Why this job: Perfect for tech enthusiasts wanting to make a real impact while helping others.
- Qualifications: Strong knowledge of Windows, Microsoft 365, and basic networking required.
- Other info: Previous IT support experience is highly desirable; apply now to kickstart your career!
The predicted salary is between 30000 - 42000 £ per year.
Our client based in Preston is currently seeking an IT Support Engineer to join their team in an IT support role. This is an excellent opportunity for a technically skilled and customer-oriented individual looking to provide hands-on support across a range of hardware, software, and network issues.
Key Responsibilities:
- Provide first- and second-line support for users across the business
- Troubleshoot and resolve technical issues via phone, email, and in person
- Support and maintain desktops, laptops, mobile devices, and printers
- Assist with user onboarding, system setups, and routine upgrades
- Monitor and maintain IT systems and network infrastructure
Key Requirements:
- Strong knowledge of Windows operating systems, Microsoft 365, and basic networking
- Effective problem-solving skills and attention to detail
- Good communication and interpersonal abilities
- Previous experience in a general IT support role is highly desirable
This is a great opportunity to join a supportive team in a well-established organisation.
Information Technology Support Engineer employer: Dexter Talent
Contact Detail:
Dexter Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer
✨Tip Number 1
Familiarise yourself with common IT support scenarios, especially those related to Windows operating systems and Microsoft 365. Being able to discuss specific troubleshooting steps you've taken in past roles can really impress during the interview.
✨Tip Number 2
Brush up on your communication skills, as you'll need to explain technical issues to non-technical users. Practising how to convey complex information in a simple way can make a big difference in your interactions.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of past challenges you've faced in IT support. Think about how you approached these issues and what the outcomes were, as this will demonstrate your capability to handle similar situations.
✨Tip Number 4
Network with current or former employees of the company if possible. They can provide insights into the team culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Windows operating systems and Microsoft 365. Use specific examples of how you've resolved technical issues in previous roles.
Craft a Strong Cover Letter: In your cover letter, emphasise your customer-oriented approach and problem-solving skills. Mention any specific experiences that demonstrate your ability to troubleshoot hardware and software issues effectively.
Showcase Technical Skills: Clearly list your technical skills related to the job description, such as knowledge of networking and experience with desktops, laptops, and mobile devices. This will help you stand out as a qualified candidate.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for an IT Support Engineer role.
How to prepare for a job interview at Dexter Talent
✨Showcase Your Technical Skills
Be prepared to discuss your knowledge of Windows operating systems, Microsoft 365, and basic networking. You might be asked to solve a technical problem on the spot, so brush up on your troubleshooting techniques.
✨Demonstrate Customer Service Orientation
Since this role involves direct support for users, highlight your previous experiences where you successfully resolved issues for customers. Use specific examples to illustrate your effective communication and interpersonal skills.
✨Prepare for Common IT Scenarios
Think about common IT support scenarios you’ve encountered in the past. Be ready to explain how you approached these situations, what solutions you implemented, and the outcomes of your actions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions about the team dynamics, the types of issues you’ll be handling, and opportunities for professional development. This shows your genuine interest in the role and the company.
