Bar Manager

Are you passionate about delivering exceptional guest experiences? Do you lead by example and take pride in maintaining high standards? We are looking for a dynamic Bar Manager to oversee our State Room Lounge and elevate every moment our guests spend with us.

Your Key Responsibilities:

• Taking full ownership of the State Room Lounge you are responsible for all the bar activities including daily operation, the service, staff guidance and cost control
• You will be responsible for the welcome and personal care of the guests in the State Room Lounge, ensuring a consistent luxury and personalised guest experience
• You will lead, inspire, and motivate the bar team to make sure they exceed in their roles, through induction, training, management, empowerment, and development
• You will identify opportunities to enhance quality standards regarding beverage, set up, presentation and atmosphere.
• You will be responsible for the recruitment and onboarding process for the team
• You will manage guest recovery situations promptly and effectively
• You will oversee with the scheduling, time keeping and attendance for the department
• You will oversee cash handling and cash up procedures, ensuring that any queries are rectified with accounts in a timely manner
• You will ensure the careful handling of complaints and accidents, ensure first aid training is up to date
• Support with training and implementation of HACCP, COSHH and fire procedures
• Act as F&B duty manager whilst on shift

Your Knowledge & Capabilities:

• You have a passion for delivering exceptional guest service
• You have excellent communication skills, both verbal and written, with the ability to communicate effectively with people at all levels
• You are enthusiastic and have a positive personality with the ability to build genuine and trusting relationships
• You have proven organisational and leadership qualities
• You are resilient and flexible to adapt your work schedule to the demands of the business
• You are confident in handling guest complaints
• You have proven experience with colleague management
• You use your initiative and take a practical approach to problem solving
• You are confident with completing administrative tasks and are proficient in Microsoft Office

Proven Experience/Qualifications:

• Proven experience of 2+years of management within a quality bar, preferably within a luxury hotel environment.
• A strong spirit and mixology knowledge.
• Previous high-volume experience is essential with knowledge of how to turn tables and manage large groups of reservations in a short period of time to maximise total covers in a day, while taking the most revenue possible without losing the focus on service standards.

Your Benefits:

• Share of gratuities on a pro-rata basis
• 30 days paid holiday after 1 year of service
• 50% discount on food & beverage for Employee and up to 4 guests
• 30% discount in our Pro Shop
• Free meals whilst on shift
• Free golf membership
• Free on-site parking
• Recommend a friend scheme
• Quarterly recognition programme
• Employee and Family rates and discounts in Hyatt hotel upon availability
• Employee discounts at our 12.18 Hotel Collection
• Access to exclusive perks, offers, and discounts on our colleague platform
• LifeWorks employee assistance program, offering support and confidential advice for you and your family when you need it most
• Access to wellbeing articles, podcasts, tools and resources