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For Companies At a Glance
- Tasks: Manage client campaigns from start to finish and ensure their success.
- Company: Join Inside Global, a dynamic agency driving growth for top B2B tech brands.
- Benefits: Enjoy clear career progression and work in a vibrant city centre location.
- Why this job: Be part of a collaborative team that values relationship building and customer service.
- Qualifications: Experience in B2B tech is a plus, but not essential; a degree is also desirable.
- Other info: Full-time role with a supportive environment focused on client retention.
The predicted salary is between 28800 - 48000 £ per year.
Inside Global is a global agency dedicated to delivering growth and revenue opportunities for B2B tech companies, from global brands such as Google, Oracle and HPE to AI start-ups. As a result of demand and growth, we are looking for a talented Client Success Manager to join the team in Liverpool.
The Client Success Manager will be responsible for:
- Project managing campaigns, from set-up right the way through to renewal and growth
- Attending and managing weekly calls, monthly insights, quarterly reviews and project launch meetings
- Liaising internally with Client Success Administrators, Account Directors and Co-Founders
- Working with the service delivery team to provide information from and to clients
- Having a good understanding of your clients’ objectives, internal marketing & sales strategy, plans and how it relates to our work
- Retaining 100% of clients through consistent project management, effective programme management, optimisation, amendment and suggestions
- Assisting with commercial conversations and actions
- Escalating big upsell opportunities to your Account Directors and Co-Founders
Relationship Building
Customer Service
Experience in B2B tech or sales development industry is desirable but not necessary.
A bachelor's degree in Business, Marketing, or related field is desirable but not necessary.
Full-time, on-site, 0830 - 1700. City Centre location near Bold Street, L1. Clear career progression.
Contact Detail:
Inside Global - GTM Lead Gen & SDR Experts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account / Client Success Manager
✨Tip Number 1
Familiarise yourself with the B2B tech landscape, especially the companies that Inside Global works with, like Google and Oracle. Understanding their products and services will help you engage more effectively during interviews.
✨Tip Number 2
Prepare to discuss your project management experience in detail. Think of specific examples where you've successfully managed campaigns or projects, as this role heavily relies on those skills.
✨Tip Number 3
Showcase your relationship-building skills by preparing anecdotes that highlight how you've maintained client relationships in the past. This will demonstrate your ability to retain clients and manage expectations.
✨Tip Number 4
Research common challenges faced by Client Success Managers in the B2B sector. Being able to discuss these challenges and how you would address them can set you apart from other candidates.
We think you need these skills to ace Account / Client Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in project management and client relations. Use specific examples that demonstrate your ability to manage campaigns and build relationships, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of B2B tech and how your skills align with the responsibilities outlined in the job description. Be sure to include any relevant achievements that showcase your success in similar roles.
Showcase Relationship-Building Skills: Since relationship building is crucial for this position, provide examples in your application that illustrate your ability to foster strong client relationships. This could include successful projects or initiatives where you effectively collaborated with clients or internal teams.
Highlight Adaptability: Given the dynamic nature of the role, emphasise your adaptability and willingness to learn. Mention any experiences where you successfully navigated changes or challenges in previous positions, particularly in a B2B environment.
How to prepare for a job interview at Inside Global - GTM Lead Gen & SDR Experts
✨Understand the Company and Its Clients
Before your interview, take some time to research Inside Global and its client base. Familiarise yourself with their major clients like Google and Oracle, and understand the B2B tech landscape. This knowledge will help you demonstrate your interest in the role and how you can contribute to their success.
✨Showcase Your Project Management Skills
As a Client Success Manager, you'll be managing campaigns from start to finish. Be prepared to discuss your previous project management experiences, including specific examples of how you've successfully led projects, managed timelines, and ensured client satisfaction.
✨Emphasise Relationship Building
This role requires strong relationship-building skills. Think of examples where you've successfully built rapport with clients or colleagues. Highlight your ability to communicate effectively and how you handle difficult conversations, as this will be crucial in retaining clients.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service skills. Prepare by thinking of situations where you've had to resolve conflicts or upsell services. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
