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- Tasks: Chase customers in arrears via calls, SMS, and emails while managing relationships with external partners.
- Company: Join a dynamic company that simplifies finance for small businesses using innovative tech solutions.
- Benefits: Enjoy remote work flexibility, monthly office visits, and a supportive team culture.
- Why this job: Great opportunity to grow your career with mentorship from the Head of Collections in a refreshing environment.
- Qualifications: Hands-on collections experience in B2B or B2C lending is essential; strong communication skills required.
- Other info: Be part of a team that values ownership and innovation in the finance sector.
The predicted salary is between 28800 - 43200 £ per year.
Location: Remote based, UK - Once a month travel to London office (The company does have a London office so if you prefer Hybrid then more than welcome).
They pride themselves on cutting the red tape, reducing the paperwork, and eliminating the hassle to get small businesses the finance their business needs fast. They built a bespoke tech platform which allows for easy and accurate decision making that enables an application, approval and funding to all take place within 1-2 days.
The company culture is refreshing! We are now looking for a new addition to the Collections Team with a focus on early arrears (0-8 weeks) - Great opportunity for a career step as you will be mentored by Head of & grow into the full arrears cycle.
As the Collections Agent your responsibilities and duties will include:
- Chasing customers who are in arrears, by making daily telephone calls, and sending SMS messages and emails - We have invested heavily in tech to support with customer journey and automated reminders.
- Discussing payment holidays and payment plans with customers who are experiencing financial difficulties.
- Liaising with third party agencies, insolvency practitioners, collection agencies and solicitors.
- Inputting information such as actions taken, payments received, and account changes on our CRM system.
Essential Skills and Competencies of the Collections Agent:
- Hands-on collections experience is essential within the B2B or B2C lending sector.
- Strong communicator with clear speech and writing skills.
- Experience of working and managing the relationship with external partners, e.g. collection agencies, solicitors etc.
Personal Qualities:
- Ownership of projects.
For more information about Collections Agent please get in touch or to apply send your CV now.
Collections Agents - Remote/Hybrid/Office Based employer: CRS
Contact Detail:
CRS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Agents - Remote/Hybrid/Office Based
✨Tip Number 1
Familiarise yourself with the company's tech platform and how it streamlines the collections process. Understanding their unique approach will help you demonstrate your enthusiasm for the role during any discussions.
✨Tip Number 2
Brush up on your communication skills, especially in handling sensitive conversations about arrears. Practising scenarios where you discuss payment plans or financial difficulties can prepare you for real-life interactions with customers.
✨Tip Number 3
Network with professionals in the B2B or B2C lending sector. Engaging with others in the industry can provide insights into best practices and may even lead to referrals that could strengthen your application.
✨Tip Number 4
Showcase your ownership of projects by preparing examples of past experiences where you took initiative in collections or customer service roles. This will highlight your proactive nature and align with the personal qualities they value.
We think you need these skills to ace Collections Agents - Remote/Hybrid/Office Based
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in collections, especially within the B2B or B2C lending sector. Emphasise your communication skills and any hands-on collections experience you have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company culture. Mention your ability to manage relationships with external partners and your proactive approach to handling arrears.
Showcase Your Tech Savviness: Since the company uses a bespoke tech platform, mention any experience you have with CRM systems or similar technologies. Highlight how you can leverage technology to enhance customer interactions.
Prepare for Potential Questions: Think about common interview questions related to collections and customer service. Be ready to discuss how you've handled difficult situations in the past and your strategies for managing arrears effectively.
How to prepare for a job interview at CRS
✨Showcase Your Collections Experience
Make sure to highlight your hands-on experience in collections, whether in B2B or B2C lending. Be prepared to discuss specific examples of how you've successfully managed arrears and the techniques you used to communicate effectively with customers.
✨Demonstrate Strong Communication Skills
As a Collections Agent, clear communication is key. Practice articulating your thoughts clearly and concisely. You might be asked to role-play a call scenario, so be ready to showcase your ability to handle difficult conversations with empathy and professionalism.
✨Familiarise Yourself with the Tech
Since the company prides itself on its bespoke tech platform, it’s beneficial to understand how technology can streamline the collections process. Research common tools used in collections and be ready to discuss how you can leverage technology to enhance customer interactions.
✨Prepare for Questions on Financial Solutions
Expect questions about payment plans and financial solutions. Be prepared to discuss how you would approach customers who are struggling financially and what options you would offer them. This shows your understanding of the role and your ability to provide support to customers in need.
