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- Tasks: Chase customers in arrears via calls, SMS, and emails while managing payment plans.
- Company: Join a forward-thinking financial services company that supports small businesses with quick funding.
- Benefits: Enjoy fully remote work with optional hybrid setup and cutting-edge tech support.
- Why this job: Great opportunity for career growth with mentorship from the Head of Collections in a vibrant culture.
- Qualifications: Hands-on collections experience in B2B or B2C lending is essential; strong communication skills required.
- Other info: Monthly travel to the London office is required for team collaboration.
The predicted salary is between 28800 - 43200 £ per year.
Location: Remote based, UK - Once a month travel to London office (The company does have a London office so if you prefer Hybrid then more than welcome).
They pride themselves on cutting the red tape, reducing the paperwork, and eliminating the hassle to get small businesses the finance their business needs fast. They built a bespoke tech platform which allows for easy and accurate decision making that enables an application, approval and funding to all take place within 1-2 days.
The company culture is refreshing! We are now looking for a new addition to the Collections Team with a focus on early arrears (0-8 weeks) - Great opportunity for a career step as you will be mentored by Head of & grow into the full arrears cycle.
As the Collections Agent your responsibilities and duties will include:
- Chase customers who are in arrears, by making daily telephone calls, and sending SMS messages and emails - We have invested heavily in tech to support with customer journey and automated reminders.
- Discuss payment holidays and payment plans with customers who are experiencing financial difficulties.
- Liaise with third party agencies, insolvency practitioners, collection agencies and solicitors.
- Input information such as actions taken, payments received, and account changes on our CRM system.
Essential Skills and Competencies of the Collections Agent:
- Hands-on collections experience is essential within the B2B or B2C lending sector.
- Strong communicator with clear speech and writing skills.
- Experience of working and managing the relationship with external partners, e.g. collection agencies, solicitors etc.
Personal Qualities:
- Ownership of projects.
For more information about Collections Agent please get in touch or to apply send your CV now.
Collections Specialists (Financial Services - FULLY REMOTE) employer: CRS
Contact Detail:
CRS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Specialists (Financial Services - FULLY REMOTE)
✨Tip Number 1
Familiarise yourself with the latest trends in collections and financial services. Understanding the current landscape will help you engage in meaningful conversations during interviews and demonstrate your knowledge of the industry.
✨Tip Number 2
Network with professionals in the collections and financial services sectors. Attend relevant webinars or local meetups to connect with others in the field, which could lead to valuable insights and potential referrals for the role.
✨Tip Number 3
Prepare to discuss your hands-on collections experience in detail. Be ready to share specific examples of how you've successfully managed customer relationships and resolved issues, as this will showcase your suitability for the role.
✨Tip Number 4
Research the company culture and values. Understanding what makes the company unique will allow you to tailor your approach and show how you align with their mission, making you a more attractive candidate.
We think you need these skills to ace Collections Specialists (Financial Services - FULLY REMOTE)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on collections experience, especially within the B2B or B2C lending sector. Emphasise your communication skills and any relevant experience managing relationships with external partners.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the company's mission to reduce hassle for small businesses. Mention your enthusiasm for the role and how your skills align with their needs, particularly in handling early arrears.
Showcase Relevant Skills: In your application, clearly outline your strong communication abilities and any experience you have with CRM systems. Provide examples of how you've successfully liaised with third-party agencies or managed customer relationships.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a collections role.
How to prepare for a job interview at CRS
✨Showcase Your Collections Experience
Make sure to highlight your hands-on collections experience, especially within the B2B or B2C lending sector. Be prepared to discuss specific examples of how you've successfully managed arrears and communicated with customers.
✨Demonstrate Strong Communication Skills
As a Collections Agent, clear communication is key. Practice articulating your thoughts clearly and concisely. You might be asked to role-play a call with a customer, so be ready to showcase your verbal and written communication skills.
✨Familiarise Yourself with the Tech
Since the company has invested heavily in tech for customer journeys and automated reminders, it’s beneficial to familiarise yourself with similar platforms. Mention any relevant software you’ve used in the past and express your eagerness to learn their bespoke tech platform.
✨Prepare Questions About Company Culture
The company prides itself on a refreshing culture. Prepare thoughtful questions about team dynamics, mentorship opportunities, and how they support employees in their career growth. This shows your interest in not just the role, but also in being part of their team.
