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- Tasks: As a Collections Agent, you'll chase payments and support customers in financial difficulty.
- Company: Join a fast-growing UK lender founded in 2020, focused on hassle-free finance for small businesses.
- Benefits: Enjoy remote work flexibility with monthly London office visits and opportunities for career growth.
- Why this job: Be part of a dynamic team, learn from experienced mentors, and contribute to an exciting growth phase.
- Qualifications: Hands-on collections experience in B2B or B2C lending is essential; strong communication skills are a must.
- Other info: This role offers a chance to develop your career in a supportive and innovative environment.
The predicted salary is between 28800 - 43200 £ per year.
Location: Remote based, UK - Once a month travel to London office (The company does have a London office so if you prefer Hybrid then more than welcome).
My client is a fast-growing direct lender in the UK, founded in 2020. They pride themselves on cutting the red tape, reducing the paperwork, and eliminating the hassle to get small businesses the finance their business needs fast. They built a bespoke tech platform which allows for easy and accurate decision making that enables an application, approval and funding to all take place within 1-2 days.
The company culture is refreshing! Work hard, have fun, no fast-moving, high growth. It’s a career driven organization with lots of chance to progress and learn along the way whilst being part of an exciting period of growth.
We are now looking for a new addition to the Collections Team with focus on early arrears (0-8 weeks) - Great opportunity for a career step as you will be mentored by Head of & grow into the full arrears cycle.
As the Collections Agent your responsibilities and duties will include:
- Monitor and record cancelled direct debit mandates and failed payments.
- Chase customers who are in arrears, by making daily telephone calls, and sending SMS messages and emails - We have invested heavily in tech to support with customer journey and automated reminders.
- Respond to customer queries and requests for information.
- Discuss payment holidays and payment plans with customers who are experiencing financial difficulty, requesting appropriate information and documentation to support their situation.
- Liaise with third party agencies, insolvency practitioners, Collection agencies and Solicitors.
- Input information such as actions taken, payments received, and account changes on our CRM system.
Essential Skills and Competencies of the Collections Agent:
- Hands-on Collections experience is essential within the B2B or B2C Lending sector.
- Strong communicator with clear speech and writing skills.
- Excellent attention to detail.
- Ability to communicate urgency, while working with detailed process requirements.
- Experience in suggesting the right approach/strategy to deal with difficult customers who are in arrears.
- Experience of working and managing the relationship with external partners, eg Collection agencies, Solicitors etc.
Personal Qualities:
- Excited about the prospect of working for an ambitious and fast growing company.
- Confident about the ultimate value of their decisions.
- Highly organised.
- Active learner.
- Effective team player with the ability to work independently, exercise initiative, and take ownership of projects.
- Commitment to continuous improvement.
- Accountability and pride in their work.
For more information about Collections Agent please get in touch or to apply send your CV now.
Contact Detail:
CRS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Agent - Early Arrears
✨Tip Number 1
Familiarise yourself with the B2B and B2C lending sectors. Understanding the nuances of these markets will help you communicate effectively with potential employers and demonstrate your knowledge during interviews.
✨Tip Number 2
Brush up on your communication skills, especially in handling difficult conversations. Role-playing scenarios with friends or family can help you practice how to approach sensitive topics with customers in arrears.
✨Tip Number 3
Network with professionals in the collections and finance industry. Attend relevant webinars or local meetups to connect with others who can provide insights or even refer you to job openings.
✨Tip Number 4
Research the company culture of the organisation you're applying to. Being able to articulate why you want to work in a fast-growing, ambitious environment like theirs will set you apart from other candidates.
We think you need these skills to ace Collections Agent - Early Arrears
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in collections, especially within the B2B or B2C lending sector. Emphasise your communication skills and any hands-on experience you have had in similar roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of the job description that excite you, such as the opportunity to work with technology to enhance customer journeys.
Highlight Relevant Skills: In your application, clearly outline your skills that match the essential competencies listed in the job description. Focus on your attention to detail, ability to manage relationships with external partners, and experience in handling difficult customer situations.
Showcase Your Personal Qualities: The company values personal qualities like being organised, an active learner, and a team player. Use examples from your past experiences to demonstrate these traits in your application.
How to prepare for a job interview at CRS
✨Showcase Your Collections Experience
Make sure to highlight your hands-on collections experience, especially within the B2B or B2C lending sector. Be prepared to discuss specific examples of how you've successfully managed arrears and communicated with customers.
✨Demonstrate Strong Communication Skills
As a Collections Agent, clear communication is key. Practice articulating your thoughts clearly and concisely. You might be asked to role-play a scenario, so be ready to showcase your ability to handle difficult conversations with empathy and professionalism.
✨Familiarise Yourself with the Company Culture
Research the company's values and culture, which emphasises hard work and fun. Be prepared to discuss how you align with their mission and how you can contribute to their growth while enjoying the journey.
✨Prepare for Questions on Problem-Solving
Expect questions about how you would handle specific situations, such as dealing with customers in financial difficulty. Think of strategies you could suggest for payment plans or holidays, and be ready to explain your thought process.
