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- Tasks: Lead the Customer Service team, engaging with customers across various channels.
- Company: Join bloobloom, a startup revolutionising the eyewear shopping experience with design and technology.
- Benefits: Enjoy free spectacles, discounts for friends, and regular company socials in a vibrant office.
- Why this job: Be part of a creative team focused on delivering exceptional customer experiences and making a social impact.
- Qualifications: Must have relevant customer-facing experience and strong communication skills; degree preferred.
- Other info: Full-time role based in Notting Hill, with great progression opportunities.
The predicted salary is between 30000 - 42000 £ per year.
We are currently recruiting for a full-time Customer Service Team Lead position to join our Customer Experience team based at our Notting Hill offices. bloobloom was created to change the way people buy their glasses by rebuilding the entire experience. In a market populated by dinosaurs, we’re putting design and technology back at the heart of the process of buying a pair of glasses, making the journey fun and exciting without costing a small fortune.
At bloobloom, we also want the right choice to be as easy as wearing a great pair of glasses. That’s why we only partner with ethical factories, are climate-neutral certified, and donate a pair to someone in need for every pair we sell. We love our customers and want to make a personal connection with everyone who reaches out to us. Beyond the statement, our team has the freedom and means to get creative and go beyond meeting basic customer expectations in each and every conversation. Our goal is simple: 100% WOW.
If you have a cool personality and want to work with other awesome individuals for a great company, this is the job for you!
Key Responsibilities:- Answer customers' enquiries on all channels, including live chat, email, telephone, and social media platforms
- Demonstrate exceptional product knowledge as well as accurately explain features and benefits of bloobloom lenses and frames
- Oversee the complete lifecycle of orders and provide consistent after-sales assistance
- Be the voice of the customer and advocate for customer needs/issues cross-departmentally
- Be creative and constantly consider new ways to help us provide the best possible customer service
- Convert customers into bloobloom advocates
- You’re a passionate people person and like engaging with customers
- You’re driven and self-motivated - you want to excel at what you do!
- You thrive in a multitasking environment and can organise your time efficiently
- You believe in understanding a customer’s pain, building value and solving problems
- You are a team player who works and engages with others to achieve results
- You are a strategic thinker and like to offer new ideas/solutions to improve things
- Relevant experience in a communications or customer-facing role
- Educated to university degree level or equivalent
- Fluent English speaker with exceptional verbal, written and general communication skills
- Comfortable in a digital environment
- Previous experience in the Optical industry would be a bonus
- Opportunity to join a fast-growing and ambitious startup
- Work with a friendly team of highly motivated individuals
- Exceptional scope for progression and development
- An environment where you are listened to and can actually have an impact
- Great West London location - 4 min walk to Portobello Road
- Spacious and modern offices, with excellent facilities
- Regular company socials and events
- Perks for employees and up to 10 family members and friends
- Free spectacles and sunglasses for you, and discounts for family and friends
- 22-day Holiday + Bank Holidays
- Competitive salary depending on experience
- Type of contract: Full-time, office-based
- Location: London, United Kingdom
- Working Hours: 40 hours per week, Monday to Friday
Customer Service Team Lead employer: bloobloom
Contact Detail:
bloobloom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Lead
✨Tip Number 1
Familiarise yourself with bloobloom's products and values. Understanding the unique selling points of their glasses and the company's commitment to ethical practices will help you engage with customers more effectively during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for customers in previous roles. Highlighting your ability to create personal connections will resonate well with the team at bloobloom.
✨Tip Number 3
Research common customer service challenges in the optical industry. Being able to discuss these issues and propose creative solutions will demonstrate your strategic thinking and problem-solving abilities, which are key for this role.
✨Tip Number 4
Network with current or former employees of bloobloom on platforms like LinkedIn. Gaining insights into the company culture and expectations can give you an edge in understanding what they value in a Customer Service Team Lead.
We think you need these skills to ace Customer Service Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and communications. Emphasise any leadership roles or responsibilities you've had, as well as your ability to engage with customers effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of bloobloom's mission. Mention specific examples of how you've gone above and beyond for customers in previous roles.
Showcase Your Communication Skills: Since the role requires exceptional verbal and written communication skills, ensure your application is free from errors and clearly conveys your thoughts. Use a friendly yet professional tone to reflect the company culture.
Demonstrate Creativity: In your application, include examples of how you've creatively solved customer issues or improved service processes in past positions. This will show that you align with bloobloom's goal of providing a '100% WOW' experience.
How to prepare for a job interview at bloobloom
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share examples of how you've gone above and beyond in previous roles to create memorable experiences for customers, as this aligns perfectly with the company's goal of achieving 100% WOW.
✨Demonstrate Product Knowledge
Familiarise yourself with bloobloom's products, including lenses and frames. Be prepared to discuss their features and benefits during the interview, as showcasing your knowledge will demonstrate your commitment to the role and the company.
✨Highlight Your Creativity
Think of innovative ideas or strategies that could enhance customer service. During the interview, share these ideas to show that you are proactive and willing to contribute to the team's success in a creative way.
✨Emphasise Teamwork and Collaboration
Since the role requires working closely with others, be ready to discuss your experience in team settings. Highlight instances where you've successfully collaborated with colleagues to solve problems or improve processes, reinforcing your ability to be a team player.
