At a Glance
- Tasks: Lead daily hotel operations and inspire a high-performing team.
- Company: Join Hotel Indigo, a vibrant boutique property in London's West End.
- Benefits: Enjoy a competitive salary and the chance to work in a dynamic environment.
- Why this job: Be part of a passionate team delivering memorable guest experiences.
- Qualifications: Experience in hotel operations management, preferably with IHG or similar brands.
- Other info: Opportunity to grow your career in a lively and stylish setting.
The predicted salary is between 36000 - 60000 £ per year.
Salary: £42,000–£44,000
Location: London, West End
Are you a driven hospitality leader with IHG experience and a passion for standout guest service? Hotel Indigo Leicester Square is seeking an Operations Manager to lead daily hotel functions and inspire a high-performing team at our vibrant boutique property in the heart of London’s West End.
Key Responsibilities
- Oversee daily operations across front office, housekeeping, and maintenance.
- Deliver memorable, personalised guest experiences from check-in to check-out.
- Lead, mentor, and motivate a dynamic team.
- Ensure consistent delivery of Indigo’s unique lifestyle brand standards.
- Support revenue, cost control, and overall profitability.
- Ensure compliance with H&S, regulations, and company policies.
What You’ll Bring
- Proven hotel operations management experience, ideally within IHG or a boutique/lifestyle brand.
- Confident leadership and people-management skills.
- Passion for service, detail, and creating standout guest experiences.
- Commercial mindset with KPI and financial awareness.
- Familiarity with hotel systems and brand standards.
Contact Detail:
Criterion Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Operations Manager - Indigo Hotel (City of London)
✨Tip Number 1
Network with current and former employees of IHG or similar boutique hotels. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 2
Familiarise yourself with Hotel Indigo's brand standards and unique lifestyle offerings. Understanding their ethos will allow you to demonstrate how your experience aligns with their values during discussions.
✨Tip Number 3
Prepare examples of how you've successfully led teams in previous roles. Highlight specific instances where your leadership directly contributed to improved guest experiences or operational efficiency.
✨Tip Number 4
Stay updated on the latest trends in the hospitality industry, especially those related to boutique hotels. Being knowledgeable about current market dynamics can set you apart as a candidate who is proactive and engaged.
We think you need these skills to ace Hotel Operations Manager - Indigo Hotel (City of London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in hotel operations management, particularly within IHG or similar boutique brands. Emphasise your leadership skills and any specific achievements that demonstrate your ability to deliver exceptional guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the Hotel Indigo brand. Mention specific examples of how you've led teams and improved guest satisfaction in previous roles.
Highlight Relevant Skills: In your application, clearly outline your skills related to revenue management, compliance with health and safety regulations, and familiarity with hotel systems. Use bullet points for clarity and impact.
Showcase Your Leadership Style: Describe your approach to leading and motivating teams in your application. Provide examples of how you've mentored staff and fostered a high-performing environment, as this is crucial for the role of Operations Manager.
How to prepare for a job interview at Criterion Hospitality
✨Showcase Your Leadership Skills
As a Hotel Operations Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed teams in the past, focusing on your mentoring and motivational techniques.
✨Highlight Your Guest Service Passion
Since the role emphasises standout guest service, be ready to discuss specific instances where you went above and beyond for guests. Share stories that illustrate your commitment to creating memorable experiences.
✨Understand the Brand Standards
Familiarise yourself with Hotel Indigo's unique lifestyle brand standards. Be prepared to discuss how you would ensure these standards are met across all operations, showcasing your knowledge of the brand.
✨Demonstrate Financial Acumen
The role requires a commercial mindset, so brush up on your understanding of KPIs and financial management in hotel operations. Be ready to discuss how you've contributed to revenue growth and cost control in previous positions.