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- Tasks: Support customers and teams by troubleshooting technical issues and improving support processes.
- Company: Join a fast-growing SaaS company in the marketing analytics space with multiple awards.
- Benefits: Enjoy a flexible work schedule, collaborative culture, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction while scaling globally.
- Qualifications: Solid SQL skills, familiarity with cloud tools, and a customer-first mindset are essential.
- Other info: Work four days a week in London and contribute to exciting projects.
The predicted salary is between 36000 - 60000 £ per year.
Location: London – 4 days per week
Type: Full-Time
I'm currently working with a fast-scaling SaaS business that works in the marketing analytics industry. They’ve won multiple industry awards and are now expanding globally. If you are an Application Support Specialist who has a mix of technical know-how, problem-solving ability, and a passion for improving internal and customer-facing support, this role is perfect for someone who enjoys working across data, infrastructure, and support operations, and wants to play a key part in a company’s continued scale-up.
Day to day:
- Coordinating and prioritising technical support tickets in collaboration with the Service Desk Manager
- Troubleshooting platform issues for both internal teams and external customers
- Performing root cause analysis and helping to build long-term solutions
- Maintaining and improving support documentation and internal knowledge bases
- Working closely with teams across Customer Success, Data, and Engineering to ensure issues are resolved accurately and efficiently
- Producing regular reports and insights to improve support performance and team efficiency
Key skills:
- Solid SQL skills, ideally with experience in PostgreSQL
- Familiarity with cloud environments and infrastructure tools – AWS, SFTP, SSH
- Experience using documentation and ticketing tools like JIRA, Notion, and Slack
- Understanding of version control tools (e.g. Git, Bitbucket) and bonus if you’ve worked with Fivetran or DBT
- Someone with a customer-first mindset and a process-driven approach to support
- Ideally coming from a SaaS, data-focused, or high-growth tech environment
Please apply for this role with your most up to date and relevant CV.
Application Support Engineer employer: Levy Professionals
Contact Detail:
Levy Professionals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, such as SQL, AWS, and JIRA. Having hands-on experience or even completing relevant online courses can give you a significant edge during the interview process.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past experiences where you've successfully resolved technical issues. Be ready to discuss your thought process and the impact of your solutions on customer satisfaction.
✨Tip Number 3
Network with current or former employees of the company through platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application.
✨Tip Number 4
Prepare to demonstrate your customer-first mindset by thinking of ways you can improve support processes. Consider how you would approach common challenges in application support and be ready to share your ideas during the interview.
We think you need these skills to ace Application Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as an Application Support Engineer. Focus on your technical skills, especially SQL and cloud environments, and any experience with tools like JIRA or Notion.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully troubleshot issues in the past. Highlight your ability to perform root cause analysis and implement long-term solutions.
Emphasise Customer-Focused Mindset: Demonstrate your customer-first approach in your cover letter. Explain how you prioritise customer satisfaction and how this has positively impacted your previous roles.
Highlight Collaboration Experience: Mention any experience working closely with cross-functional teams, such as Customer Success or Engineering. This shows that you can effectively collaborate to resolve issues and improve support operations.
How to prepare for a job interview at Levy Professionals
✨Showcase Your Technical Skills
Make sure to highlight your SQL skills, especially if you have experience with PostgreSQL. Be prepared to discuss specific scenarios where you've used these skills to troubleshoot issues or improve processes.
✨Demonstrate Problem-Solving Ability
Prepare examples of how you've approached and resolved technical challenges in the past. This role requires a strong problem-solving mindset, so sharing relevant experiences will show that you're a great fit.
✨Familiarise Yourself with Tools
Brush up on your knowledge of documentation and ticketing tools like JIRA and Notion, as well as version control tools like Git. Being able to discuss your experience with these tools will demonstrate your readiness for the role.
✨Emphasise Customer-Centric Approach
Since this position involves supporting both internal teams and external customers, be ready to talk about how you've prioritised customer needs in your previous roles. A customer-first mindset is crucial for success in this job.
