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- Tasks: Provide remote technical support and manage support tickets for clinics.
- Company: Join IVC Evidensia, dedicated to healthy animals and happy owners.
- Benefits: Enjoy 25 days annual leave, a dog-friendly office, and a cycle to work scheme.
- Why this job: Be part of a mission-driven team that values technology and employee wellbeing.
- Qualifications: One year of first-line support experience and excellent communication skills required.
- Other info: This is a hybrid role with opportunities for career growth.
The predicted salary is between 28800 - 43200 £ per year.
We are focused on delivering our purpose of healthy animals, happy owners and benefit every clinic, customer, and patient. Join us and be part of our mission to deliver the highest quality care to millions of animals.
As a Service Desk Engineer, you will be responsible for providing technical assistance and support to our clinics remotely. Your primary focus will be managing support tickets, addressing user issues, and ensuring the smooth operation of computer systems, software, and hardware. The ideal candidate would preferably have prior experience working for a Managed Service Provider (MSP) and must have at least one year of first-line support experience. Excellent communication skills are required for this role.
In this role you will:
- Act as the first point of contact for end-users' technical issues, remotely.
- Manage and prioritize support tickets using the designated ticketing system.
- Troubleshoot and resolve Desktop, hardware, software, and network-related problems for desktops and laptops.
- Provide prompt and efficient technical support to users, ensuring minimal disruption to their work.
We are looking for a collaborative and empathetic team player who can work autonomously. You will be passionate about technology and stay up-to-date with the latest industry trends, technologies, and best practices. Join our team and become an integral part of our commitment to providing outstanding technical support and solutions to our clinics and back-office staff. We offer a competitive salary, a supportive work environment, and opportunities for career growth. This opportunity is offered as a hybrid role. Apply today and take the next step in your IT support career!
After receiving your up-to-date CV and being shortlisted, you will be contacted by one of our experienced recruitment team. Following your call with the recruitment team, should you be successful, you will be invited to attend an interview.
At IVC Evidensia we recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive base salary, you will benefit from:
- Work-life balance: 25 days annual leave
- Your birthday as a paid day off
- Cycle to Work scheme
- Initiatives focused on employee wellbeing
- Pension
- Discounted staff pet care
- Dog Friendly office
- Parking available
At IVC Evidensia we are committed to Diversity, Equality, Inclusion and Belonging, and we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are eager to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
Contact Detail:
British Veterinary Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer
✨Tip Number 1
Familiarise yourself with common support ticketing systems, as this role requires managing and prioritising tickets effectively. Being able to demonstrate your experience or knowledge of these systems during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills for desktop, hardware, software, and network-related issues. Prepare to discuss specific examples of problems you've solved in the past, as this will showcase your hands-on experience and problem-solving abilities.
✨Tip Number 3
Highlight your communication skills during the interview process. Since you'll be the first point of contact for technical issues, being able to convey complex information clearly and empathetically is crucial. Practice explaining technical concepts in simple terms.
✨Tip Number 4
Stay updated on the latest industry trends and technologies relevant to IT support. Showing your passion for technology and your commitment to continuous learning can impress the hiring team and demonstrate that you're proactive about your professional development.
We think you need these skills to ace Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any first-line support roles or work with Managed Service Providers. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your ability to provide excellent customer service. Mention specific examples of how you've successfully resolved technical issues in the past.
Highlight Communication Skills: Since excellent communication skills are crucial for this role, ensure you provide examples in your application that demonstrate your ability to communicate effectively with users and team members.
Show Enthusiasm for the Role: Express your enthusiasm for the position and the company's mission in your application. Mention why you want to be part of their team and how you can contribute to their goal of providing outstanding technical support.
How to prepare for a job interview at British Veterinary Association
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Service Desk Engineer. Familiarise yourself with managing support tickets, troubleshooting hardware and software issues, and providing excellent customer service.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare to demonstrate your ability to explain technical concepts clearly. Practice answering common technical questions in a way that non-technical users can understand.
✨Highlight Relevant Experience
If you have prior experience working for a Managed Service Provider or in first-line support, be ready to discuss specific examples. Share how you handled challenging situations and resolved user issues effectively.
✨Stay Updated on Technology Trends
Show your passion for technology by discussing recent trends or tools in the IT support field. This will demonstrate your commitment to continuous learning and staying current in the industry.
