Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide remote technical support and manage support tickets for clinics.
- Company: Join IVC Evidensia, dedicated to healthy animals and happy owners.
- Benefits: Enjoy a hybrid role, 25 days leave, and a dog-friendly office.
- Why this job: Be part of a mission-driven team that values technology and employee wellbeing.
- Qualifications: One year of first-line support experience and excellent communication skills required.
- Other info: Diversity and inclusion are core values; all backgrounds encouraged to apply.
The predicted salary is between 28800 - 43200 £ per year.
We are focused on delivering our purpose of healthy animals, happy owners and benefit every clinic, customer, and patient. Join us and be part of our mission to deliver the highest quality care to millions of animals.
As a Service Desk Engineer, you will be responsible for providing technical assistance and support to our clinics remotely. Your primary focus will be managing support tickets, addressing user issues, and ensuring the smooth operation of computer systems, software, and hardware. The ideal candidate would preferably have prior experience working for a Managed Service Provider (MSP) and must have at least one year of first-line support experience. Excellent communication skills are required for this role.
In this role you will:
- Act as the first point of contact for end-users' technical issues, remotely.
- Manage and prioritize support tickets using the designated ticketing system.
- Troubleshoot and resolve Desktop, hardware, software, and network-related problems for desktops and laptops.
- Provide prompt and efficient technical support to users, ensuring minimal disruption to their work.
We are looking for a collaborative and empathetic team player who can work autonomously. You will be passionate about technology and stay up-to-date with the latest industry trends, technologies, and best practices. Join our team and become an integral part of our commitment to providing outstanding technical support and solutions to our clinics and back-office staff. We offer a competitive salary, a supportive work environment, and opportunities for career growth. This opportunity is offered as a hybrid role. Apply today and take the next step in your IT support career!
After receiving your up-to-date CV and being shortlisted, you will be contacted by one of our experienced recruitment team. Following your call with the recruitment team, should you be successful, you will be invited to attend an interview.
At IVC Evidensia we recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive base salary, you will benefit from:
- Work-life balance: 25 days annual leave
- Your birthday as a paid day off
- Cycle to Work scheme
- Initiatives focused on employee wellbeing
- Pension
- Discounted staff pet care
- Dog Friendly office
- Parking available
At IVC Evidensia we are committed to Diversity, Equality, Inclusion and Belonging, and we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are eager to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
Service Desk Engineer employer: British Veterinary Association
Contact Detail:
British Veterinary Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer
✨Tip Number 1
Familiarise yourself with common support ticketing systems, as this role requires managing and prioritising tickets effectively. Being able to demonstrate your experience or knowledge of these systems during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills for desktop, hardware, software, and network-related issues. Prepare to discuss specific examples of problems you've solved in the past, as this will showcase your hands-on experience and problem-solving abilities.
✨Tip Number 3
Highlight your communication skills during the interview process. Since you'll be the first point of contact for technical issues, being able to convey complex information clearly and empathetically is crucial. Consider practising how you would explain technical concepts to non-technical users.
✨Tip Number 4
Stay updated on the latest industry trends and technologies relevant to IT support. Showing your passion for technology and your commitment to continuous learning can impress the hiring team and demonstrate that you're proactive about your professional development.
We think you need these skills to ace Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any first-line support roles or work with Managed Service Providers. Emphasise your technical skills and any specific software or hardware knowledge that aligns with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your commitment to providing excellent customer service. Mention your ability to troubleshoot issues and your experience in managing support tickets, as these are key aspects of the role.
Highlight Communication Skills: Since excellent communication is crucial for this position, provide examples in your application of how you've effectively communicated with users or team members in previous roles. This could include resolving conflicts or explaining technical issues in simple terms.
Show Enthusiasm for the Company’s Mission: In your application, express your alignment with the company's mission of delivering quality care to animals and their owners. Demonstrating your understanding of their values can set you apart from other candidates.
How to prepare for a job interview at British Veterinary Association
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Service Desk Engineer. Familiarise yourself with managing support tickets, troubleshooting hardware and software issues, and providing remote assistance. This will help you answer questions confidently.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Be prepared to demonstrate how you've effectively communicated technical information to non-technical users in past experiences.
✨Prepare for Technical Questions
Brush up on common technical issues related to desktops, laptops, and networks. Be ready to discuss your troubleshooting process and any relevant tools or software you’ve used in previous roles, especially if you have experience with Managed Service Providers.
✨Demonstrate Empathy and Teamwork
As they are looking for a collaborative and empathetic team player, think of examples from your past where you worked well in a team or helped a colleague. Highlight your ability to work autonomously while still being a supportive team member.
