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For Companies At a Glance
- Tasks: Manage customer accounts and ensure timely cash collection while providing top-notch service.
- Company: Join a dynamic team in Wirral focused on financial excellence and customer satisfaction.
- Benefits: Enjoy a competitive salary, bonus scheme, and a supportive office environment.
- Why this job: This role offers growth opportunities and the chance to make a real impact on business success.
- Qualifications: You need at least 6 months of credit control experience and strong IT skills.
- Other info: This is a fully office-based position with Monday to Friday hours.
The predicted salary is between 24000 - 32000 £ per year.
Location: Bromborough
Salary: Up to £28,000 per annum + bonus scheme
Hours: Monday to Friday, 8:30 am - 5:00 pm (fully office-based)
About the Role: As a Credit Controller, you will play a crucial role in ensuring timely cash collection and minimising business exposure to bad debts. Reporting to the Head of Transactional Services, you'll manage customer accounts, handle queries, and maintain the highest standards of customer service. This position requires an organised, customer-focused individual with a proactive approach to resolving issues and meeting targets.
Key Responsibilities:
- Manage a portfolio of customer accounts, ensuring payments are received within agreed terms.
- Maintain accurate records, ensuring no delays in issuing invoices or statements.
- Build strong relationships with customers to resolve queries efficiently and provide exceptional service.
- Handle high volumes of outbound calls to customers regarding payments.
- Process card payments and manage direct debit mandates through internal systems.
- Conduct statement reconciliations and produce work-in-progress reports for effective communication with stakeholders.
- Address any issues promptly, escalating concerns to the Team Leader as needed.
- Ensure accurate updates within credit control systems and manage customer data.
Skills & Experience:
- Minimum of 6 months credit control experience.
- Proficiency in Microsoft Excel and strong IT skills.
- Confident and assertive telephone manner with excellent communication skills.
- Understanding of the end-to-end credit control process.
For more information contact Nichola Watson at Adaptable Recruitment.
Credit Controller in Wirral employer: ADAPTABLE RECRUITMENT LTD
Contact Detail:
ADAPTABLE RECRUITMENT LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller in Wirral
✨Tip Number 1
Familiarise yourself with the end-to-end credit control process. Understanding how each step works will not only help you in interviews but also demonstrate your proactive approach to potential employers.
✨Tip Number 2
Brush up on your Microsoft Excel skills, as proficiency in this software is crucial for managing customer accounts and processing payments. Consider taking a quick online course or tutorial to enhance your abilities.
✨Tip Number 3
Practice your telephone communication skills. Since the role involves handling high volumes of outbound calls, being confident and assertive on the phone can set you apart from other candidates.
✨Tip Number 4
Research common challenges faced in credit control and think about how you would address them. Being prepared with solutions shows that you are not just reactive but also proactive in your approach.
We think you need these skills to ace Credit Controller in Wirral
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in credit control. Emphasise your ability to manage customer accounts, handle queries, and maintain accurate records, as these are key responsibilities for the role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Credit Controller position. Mention specific skills such as your proficiency in Microsoft Excel and your experience with managing customer relationships, which are crucial for this role.
Showcase Your Communication Skills: Since the role requires a confident telephone manner, consider including examples of how you've effectively communicated with customers in previous positions. This will demonstrate your suitability for handling high volumes of outbound calls.
Highlight Problem-Solving Abilities: Discuss instances where you've proactively resolved issues or met targets in your previous roles. This aligns with the company's need for a proactive approach to minimising bad debts and ensuring timely cash collection.
How to prepare for a job interview at ADAPTABLE RECRUITMENT LTD
✨Know Your Numbers
Brush up on your credit control knowledge and be prepared to discuss key metrics. Understand the importance of cash flow and how timely payments impact a business's financial health.
✨Demonstrate Customer Service Skills
Since this role involves building strong relationships with customers, be ready to share examples of how you've successfully resolved customer queries in the past. Highlight your proactive approach and ability to maintain professionalism under pressure.
✨Showcase Your IT Proficiency
Familiarise yourself with Microsoft Excel and any other relevant software. Be prepared to discuss how you’ve used these tools in previous roles to manage accounts and streamline processes.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to handle difficult customers or resolve payment issues, and explain your thought process and the outcomes.
