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- Tasks: Handle inbound and outbound calls, ensuring top-notch customer service.
- Company: Join Origin Multilingual, a leader in the healthcare industry.
- Benefits: Enjoy remote work options, gym discounts, and a contributory pension scheme.
- Why this job: Be part of a supportive culture that values customer satisfaction and personal growth.
- Qualifications: Fluent in German, with strong communication skills; experience preferred but not essential.
- Other info: Flexible shifts available, with opportunities for career development.
The predicted salary is between 26500 - 26575 £ per year.
Location: Cambridge (Remote and 1 x per month in the Office)
Client Profile:
Origin Multilingual is proud to announce, we are searching for a German Speaking Customer Service Advisor to join an industry leader in the healthcare industry. This opportunity is offered on a full time and permanent basis.
Key Purpose
The representative will be dealing with inbound and outbound calls on a daily basis to ensure a top-quality service for existing and new customers. You will be in charge of adding value to each customer who calls as well as having strong product knowledge.
Key Responsibilities:
- Answering calls from existing and new customers
- Proactively dealing with all queries relating to the business
- Taking orders and bookings via external and internal calls
- Managing email queries
- A professional approach with the ability to build rapport with each customer
- Demonstrating extensive knowledge on all product ranges
- Facilitating calls from B2B and B2C
Personal Specification
The successful candidate for the position will have the following competences:
- Previous experience in a similar role (preferred but not essential)
- Customer service experience (preferred but not essential)
- Self-motivated, with a ‘can do’ attitude
- Attention to detail with high level of communication skills is essential
- German Fluent speaker
- Computer literacy
- A passion to deliver the highest quality for our client’s customers
Different shifts available:
Shift 1 - 5 week rotation (Late Sat) - £26,575
Week 1: Monday to Friday. 07:00 – 15:15
Week 2: Monday, Tuesday, Wednesday, Thursday 07:30 – 15:45 and Saturday 11:45 –20:00
Week 3: Monday to Friday. 11:00 – 19:15
Week 4: Monday, Tuesday, Wednesday, Thursday. 08:00 – 16:15 and Saturday 09:45-18:00
Week 5: Monday to Friday. 11:45 – 20:00
Shift 2 - 5 week rotation (Standard) £26,500
Week 1: Monday to Friday. 07:00 – 15:15 UK Time
Week 2: Monday, Tuesday, Wednesday, Thursday and Saturday. 07:30 – 15:45 UK Time
Week 3: Monday to Friday. 11:00 – 19:15 UK Time
Week 4: Monday, Tuesday, Wednesday, Thursday and Saturday. 08:00 – 16:15 UK Time
Week 5: Monday to Friday. 11:45 – 20:00 UK Time
Additional benefits:
- Contributory pension scheme of up to 6%
- Opportunity to buy & sell holiday
- Gym membership discounts
- Contributory hospital and health cash plan
- Cycle2Work scheme
- Eye care vouchers
- Free monthly nutritional and personal care products
- Life assurance
- Discounts at leading brands and retailers
Customer Service Agent - Remote/Hybrid/Office Based employer: Origin Recruitment Ltd
Contact Detail:
Origin Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent - Remote/Hybrid/Office Based
✨Tip Number 1
Familiarise yourself with the healthcare industry and the specific products offered by the company. This knowledge will help you stand out during interviews, as you'll be able to demonstrate your understanding of their services and how you can add value to their customer interactions.
✨Tip Number 2
Practice your German language skills, especially in a customer service context. Being fluent is essential, but being able to handle common customer queries and complaints in German will show your readiness for the role.
✨Tip Number 3
Highlight any previous customer service experience you have, even if it's not directly related to the healthcare sector. Emphasising your ability to build rapport and handle queries effectively will resonate well with the hiring team.
✨Tip Number 4
Be prepared to discuss your approach to problem-solving and handling difficult customers. Think of examples from your past experiences that showcase your communication skills and your 'can do' attitude, as these are key traits they are looking for.
We think you need these skills to ace Customer Service Agent - Remote/Hybrid/Office Based
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially any roles where you dealt with inbound and outbound calls. Emphasise your fluency in German and any specific skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build rapport with customers. Mention your attention to detail and self-motivation, as these are key traits for the role.
Showcase Product Knowledge: In your application, demonstrate your understanding of the healthcare industry and the importance of product knowledge in providing excellent customer service. This can set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Origin Recruitment Ltd
✨Brush Up on Your Product Knowledge
Make sure you have a solid understanding of the products and services offered by the company. This will not only help you answer customer queries effectively but also demonstrate your commitment to providing top-quality service.
✨Practice Your German Communication Skills
Since this role requires fluency in German, it's essential to practice your language skills. Consider conducting mock interviews or conversations in German to ensure you're comfortable and confident during the actual interview.
✨Showcase Your Customer Service Experience
Even if you don't have direct experience in a similar role, think about any past experiences where you've provided excellent customer service. Be ready to share specific examples that highlight your ability to handle queries and build rapport with customers.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific customer service scenarios. Prepare answers that showcase your problem-solving skills and your ability to remain calm under pressure, as these are crucial for a Customer Service Agent.
