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- Tasks: Provide 1st and 2nd line support for D365 SCM software.
- Company: Catch Resource Management connects talent with top ERP opportunities.
- Benefits: Enjoy remote work flexibility and a supportive team environment.
- Why this job: Join a dynamic team and enhance your skills in a growing tech field.
- Qualifications: Experience with D365 SCM or Dynamics AX2012 is essential.
- Other info: This role offers a chance to develop your technical skills while working remotely.
The predicted salary is between 28000 - 36000 £ per year.
Our end user client is looking for a D365 SCM Support Analyst to provide 1st and 2nd line support. Candidates need to have previous experience in supporting the Supply Chain Management modules of D365 F&O, or Trade & Logistics or Production in Dynamics AX2012, to be considered for this role. The role can be completed on a primarily remote basis.
Key Skills & Experience:
- Experience of working in a busy environment, to targets, to SLA’s and within timescales
- D365 SCM experience – SCM module knowledge
- Previous Service Management experience (ITIL preferable)
- Excellent customer service skills and exceptional telephone manner
- Team player with a calm and friendly personality
- Demonstrated commitment to service quality excellence
- Good communication skills on all levels
- Strong problem-solving skills
- Good organisation & prioritisation skills
- Professional, flexible, able to work under pressure and adaptable
- Able to deal appropriately and maturely with difficult situations
- Self-motivated with a ‘can-do’ attitude
- Ability to manage and prioritise workload under pressure & without supervision
- Willingness to continue learning and develop technical skills
- Full UK Driving license
Main Responsibilities:
- Provide specific 1st/2nd line D365 SCM software support
- Provide Dynamics AX & D365 administration duties
- Monitor ERP batch queues for error notifications
- Manage and maintain user access lists/security around environment access
- Train end users on elements of Dynamics AX & D365, including integrated applications
- Maintain a high degree of customer service and adhere to all service level agreements and processes
- Take ownership of user support, troubleshooting, fault resolution and service management; escalating incidents to other support teams where necessary
- Log & prioritise all incidents, service requests, change requests in the Service Desk Management tool and Azure Dev Ops (when required)
- Highlight when external technical support is required and liaise with 3rd Party suppliers to expedite resolution
- Remote Support management of customer issues when required
- Complete service request fulfilment as necessary
- Create, maintain and publish relevant support documentation to assist customers and the IT team
- Produce ‘How To’ documentation (building and maintaining the existing knowledge base)
Location: UK (Hybrid). Candidates must be eligible to work in this country.
D365 SCM Support Analyst (United Kingdom) employer: Placed
Contact Detail:
Placed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land D365 SCM Support Analyst (United Kingdom)
✨Tip Number 1
Familiarise yourself with the D365 SCM modules and their functionalities. Understanding the specific features of Supply Chain Management, Trade & Logistics, and Production will give you an edge during interviews.
✨Tip Number 2
Brush up on your customer service skills, as this role requires excellent communication and a friendly manner. Practising how to handle difficult situations calmly can be beneficial.
✨Tip Number 3
Gain some hands-on experience with Service Desk Management tools and Azure DevOps. Being familiar with these platforms will demonstrate your readiness to manage incidents and service requests effectively.
✨Tip Number 4
Network with professionals in the Dynamics 365 community. Engaging with others in the field can provide insights into the role and may even lead to referrals or recommendations.
We think you need these skills to ace D365 SCM Support Analyst (United Kingdom)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with D365 SCM and any relevant support roles. Emphasise your familiarity with Supply Chain Management modules and any previous roles that required problem-solving skills.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your background aligns with the key skills mentioned in the job description. Mention your customer service experience and ability to work under pressure.
Showcase Relevant Experience: When detailing your work history, focus on specific examples where you provided 1st or 2nd line support, managed user access, or trained end users on D365 or Dynamics AX. Use metrics to demonstrate your success where possible.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Placed
✨Showcase Your D365 SCM Knowledge
Make sure to brush up on your knowledge of the D365 Supply Chain Management modules. Be prepared to discuss specific features and functionalities you've worked with, as well as any challenges you've faced and how you resolved them.
✨Demonstrate Customer Service Skills
Since this role requires excellent customer service skills, think of examples from your past experiences where you provided exceptional support. Highlight your ability to communicate effectively and handle difficult situations with a calm and friendly approach.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific support scenarios or problems. Prepare by thinking through common issues in D365 SCM and how you would troubleshoot them. This will show your analytical skills and readiness to tackle challenges.
✨Emphasise Teamwork and Adaptability
This position values teamwork and adaptability, so be ready to share experiences where you successfully collaborated with others. Discuss how you adapt to changing environments and priorities, showcasing your flexibility and commitment to service quality.
