At a Glance
- Tasks: Support transformation projects for Infrastructure, Government and Healthcare clients.
- Company: Join KPMG, a leading global consultancy with a rich history of supporting the UK.
- Benefits: Enjoy flexible working options, secondment opportunities, and a day off on your birthday.
- Why this job: Be part of a collaborative culture that values your career development and personal needs.
- Qualifications: Experience in customer design, project management, and a passion for service transformation.
- Other info: Open to applicants nationwide with various flexible working arrangements available.
The predicted salary is between 36000 - 60000 £ per year.
The KPMG IGH Customer function is a cornerstone of our business. Operating from London, Bristol, Leeds and Manchester, we do work that matters, serving the country with diligence and expertise. KPMG is one of the world's largest and most respected consultancies. We have supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We have proudly stood beside the institutions and businesses which make the UK what it is.
By encompassing a wide range of disciplines across areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organisations, applying sector knowledge and technology solutions to deliver the best possible outcomes.
We recognise that, as individuals, we each have particular needs and that one size doesn’t fit all when it comes to how, when and where you work. That’s why we’re proud to offer our colleagues agile working options. We believe in putting you at the centre of your career – KPMG will offer the training, development and stimulating work environment to help you achieve your career ambitions. As part of ‘Our Deal’, you’ll benefit from a range of rewards including secondment opportunities, preferential banking services, and a day off on your birthday.
While our client-facing professionals can be required to travel regularly, our flexible working arrangements can help you achieve a balanced lifestyle. We offer part-time roles with flexible working arrangements which could include annualised hours, early or late starts, and shorter working days. We are happy to discuss your own requirements and our range of flexible working arrangements in more detail.
As a Consultant within the Customer team, the candidate will be responsible for supporting workstreams within transformation projects for our Infrastructure, Government and Healthcare (IGH) clients. The Consultant will also provide active contribution and participation within the IGH business to develop propositions and support a collaborative culture.
A good understanding of wider capabilities that are intrinsically linked to the customer agenda is required, along with an appreciation of wider capabilities across Strategy, Insight and Technology deployment. The role requires the appetite to learn and absorb more customer roles to develop into a team management role.
The candidate will be required to support the team in managing client relationships to enhance the reputation of KPMG as an advisor of choice and deliver high-quality work outputs for review by senior members of the team.
What will you need to do it?
- Understanding and application of customer-related design and processes
- The application of customer diagnostics and how to present the outputs into strategy or service design
- Understanding of operating model design and deployment
- Experience of taking service design recommendations and turning them into a detailed implementation plan
- General management consulting skills, including project/programme management, strategy development, business analysis, technical delivery, workshop delivery, communication and interviewing, problem solving
- A background in service design work is preferable
- Experience of supporting projects relating to digital, customer experience or CRM enabled transformation
- Good knowledge of core elements of customer-centricity and customer culture
To discuss this or wider Consulting roles with our recruitment team, all you need to do is apply, create a profile, upload your CV and begin to make your mark with KPMG.
We are open to talk to IGH Customer Assistant Manager talent across the country but our core hubs for this role are: Bristol, Manchester, Leeds, London Canary Wharf. With 20 sites across the UK, we can potentially facilitate office work, working from home, flexible hours, and part-time options. If you have a need for flexibility, please register and discuss this with our team.
Contact Detail:
KPMG UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant Manager (City of London)
✨Tip Number 1
Familiarise yourself with KPMG's core values and competencies. Understanding what they stand for will help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Network with current or former employees of KPMG, especially those in the Customer function. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 3
Prepare to discuss specific examples of your experience in customer-centric roles. Highlight any projects where you've successfully implemented service design or transformation initiatives, as this is crucial for the role.
✨Tip Number 4
Research recent trends in customer experience and digital transformation. Being knowledgeable about current industry developments will show your enthusiasm and commitment to the field during discussions.
We think you need these skills to ace Customer Assistant Manager (City of London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Assistant Manager role. Focus on your background in customer-centric design, project management, and any consulting experience you have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience and transformation projects. Mention specific examples of how you've contributed to similar projects in the past and how you can add value to KPMG.
Highlight Relevant Skills: In your application, emphasise your understanding of customer diagnostics, service design, and your ability to manage client relationships. These are key aspects of the role that KPMG is looking for.
Showcase Your Flexibility: Since KPMG values flexible working arrangements, mention your adaptability and willingness to work in various environments, whether it's at client sites or remotely. This will demonstrate that you align with their culture.
How to prepare for a job interview at KPMG UK
✨Understand the Customer-Centric Approach
Familiarise yourself with KPMG's focus on customer experience and how it integrates with their consulting services. Be prepared to discuss your understanding of customer-centricity and how you can contribute to enhancing client relationships.
✨Showcase Your Service Design Experience
Highlight any previous experience in service design or transformation projects. Be ready to provide examples of how you've turned service design recommendations into actionable plans, as this is crucial for the role.
✨Demonstrate Your Project Management Skills
KPMG values strong project management capabilities. Prepare to discuss your experience in managing projects, including strategy development and business analysis, and how these skills can benefit the team.
✨Emphasise Flexibility and Adaptability
Given KPMG's commitment to flexible working arrangements, be open about your own needs and how you can adapt to different working environments. This shows that you align with their values and are ready to contribute positively to their culture.