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For Companies At a Glance
- Tasks: Support clients with queries on health products and assist with renewals.
- Company: Join a reputable employee benefits consultancy known for its strong market presence.
- Benefits: Enjoy a hybrid work model with flexible office attendance in London.
- Why this job: Be part of a dynamic team making a real impact in client service and healthcare.
- Qualifications: Prior experience in PMI or healthcare administration is essential.
- Other info: Explore more opportunities with Alexander Lloyd in various financial services roles.
The predicted salary is between 36000 - 60000 £ per year.
Here at Alexander Lloyd, we are currently partnered with an established employee benefits consultancy that has a strong reputation in the market to support their search for a Client Service Specialist to join their team.
Delivering client support across PMI and related products such as dental, travel, EAPs, health screening, and cash plans.
Efficiently manage client queries and support consultants with renewals and insurer switches.
Supporting tenders and new business.
Must have prior PMI/Healthcare administration experience.
This role would be hybrid to a London office, with flexibility on the amount of days you attend.
Contact Detail:
Alexander Lloyd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator / Customer Service Rep
✨Tip Number 1
Familiarise yourself with the specific PMI and healthcare products mentioned in the job description. Understanding these products will not only help you answer questions confidently but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the employee benefits consultancy field. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities within their organisations.
✨Tip Number 3
Prepare for potential interview questions by practising how you would handle common client queries. Think about examples from your past experience that showcase your problem-solving skills and ability to manage client relationships effectively.
✨Tip Number 4
Research Alexander Lloyd and their approach to client service. Being able to discuss their values and how they align with your own during an interview can set you apart from other candidates and show that you're a good fit for their team.
We think you need these skills to ace Service Administrator / Customer Service Rep
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Client Service Specialist position. Tailor your application to highlight your relevant experience in PMI and healthcare administration.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous roles, particularly those related to client service and healthcare administration. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to manage client queries effectively.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that relate to the job, such as managing renewals or supporting tenders, and explain how these experiences make you a great fit for the position.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a client-facing role.
How to prepare for a job interview at Alexander Lloyd
✨Know Your Products
Familiarise yourself with the various PMI and related products mentioned in the job description, such as dental and health screening. Being able to discuss these confidently will show your understanding of the role and impress the interviewers.
✨Demonstrate Client Management Skills
Prepare examples from your previous experience where you efficiently managed client queries or supported consultants. Highlighting your problem-solving skills and ability to handle renewals or insurer switches will be crucial.
✨Research the Company
Take some time to learn about Alexander Lloyd and their reputation in the market. Understanding their values and how they operate will help you align your answers with what they are looking for in a candidate.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. This could include inquiries about team dynamics, company culture, or future projects. It shows your genuine interest in the role and helps you assess if it's the right fit for you.
