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For Companies At a Glance
- Tasks: Engage with members, meet sales targets, and create a welcoming atmosphere.
- Company: Join Virgin Active, a leader in wellness and leisure experiences.
- Benefits: Enjoy 30 days annual leave, complimentary memberships, and discounts across Virgin brands.
- Why this job: Be part of a vibrant team dedicated to enhancing member experiences and personal growth.
- Qualifications: Strong interpersonal skills and a passion for customer service are key.
- Other info: Flexible shifts and opportunities for personal development through training courses.
The predicted salary is between 28800 - 43200 £ per year.
Virgin Active are committed to changing people's lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service.
As a Sales Membership Consultant, you and your team are responsible for meeting the monthly membership goals for sales and growth, with a focus on data and revenue.
The Role- Acting as the point of contact for members, elevating their member experience at every touchpoint.
- Addressing member inquiries and upholding meticulous standards of administration and support.
- Creating a presence and a warm, inviting atmosphere throughout the club, from acting as Front of House to providing new Member visits.
- Taking ownership of your membership targets, striving for excellence in sales, retention, and growth every month.
- Ensuring that all activity targets are met to achieve our desired net growth.
- Tailoring membership offerings to meet individual needs and expand corporate memberships to prospects within the immediate locality of the club.
- Providing advice on all activities related to Exercise Experience and products offered by Virgin Active.
- Supporting the smooth operation of your club and consistently providing exceptional customer service to all.
- Taking on the responsibilities of the Duty Shift as needed, demonstrating flexibility and dedication to the needs of the business, leading by example in all aspects of club management.
- Previous experience of working in a customer centric, target driven role (desirable but not essential).
- Strong interpersonal skills that make you approachable to members, prospects, and colleagues alike.
- Good communication skills.
- 30 days (including bank holidays) annual leave – and we want you to take them.
- Access to The Peoples Pension, with our contributions at 3%.
- Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.
- Discounts across Virgin Active – everything from guest passes to 50% off PT sessions.
- Join Virgin Family - communicate with your colleagues across Virgin Group, with many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2).
- 20% off food and drink at our KAUAI branches located in clubs.
- Access to Salary Finance for loans and savings plans.
- BUPA employer assistance programme with 4 free counselling sessions.
- Complimentary corporate letting services through Dexters.
- Access to ePoints, offering online discounts to retailers.
- Discount on all Academy courses, trained by the very best instructors.
Sales Membership Consultant - Northampton employer: leisurejobs
Contact Detail:
leisurejobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Membership Consultant - Northampton
✨Tip Number 1
Familiarise yourself with Virgin Active's values and brand standards. Understanding their commitment to wellness and customer experience will help you align your approach during interviews and discussions, showcasing that you're a perfect fit for their culture.
✨Tip Number 2
Network with current or former employees of Virgin Active. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your potential contributions during the hiring process.
✨Tip Number 3
Prepare to discuss specific examples of how you've met sales targets or improved customer experiences in previous roles. Highlighting your achievements in a target-driven environment will demonstrate your capability to excel as a Sales Membership Consultant.
✨Tip Number 4
Show enthusiasm for fitness and wellness during your interactions. Being genuinely passionate about the industry will resonate well with the hiring team and reflect your commitment to promoting Virgin Active's mission of improving lives through wellness.
We think you need these skills to ace Sales Membership Consultant - Northampton
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Sales Membership Consultant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and sales. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to meet targets.
Write a Personalised Cover Letter: In your cover letter, express your passion for wellness and customer service. Mention specific Virgin Active values that resonate with you and explain how you can contribute to enhancing the member experience.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at leisurejobs
✨Understand Virgin Active's Values
Before your interview, take some time to research and understand the core values of Virgin Active. This will help you align your answers with their mission of enhancing wellness and delivering exceptional service, showing that you're a great fit for their team.
✨Prepare for Customer-Centric Scenarios
Think of examples from your past experiences where you've excelled in customer service or sales. Be ready to discuss how you handled inquiries, resolved issues, or tailored services to meet individual needs, as this role heavily focuses on member experience.
✨Showcase Your Sales Skills
Since the role involves meeting membership goals, prepare to discuss your previous sales experiences. Highlight any achievements related to targets you've met or exceeded, and be ready to explain your approach to driving sales and retention.
✨Demonstrate Team Spirit and Flexibility
Virgin Active values teamwork and adaptability. Be prepared to share examples of how you've worked effectively within a team and how you've adapted to changing circumstances in a previous role, showcasing your dedication to club management and member satisfaction.
