Risk & Control Performance & Organization Change Management - VP - Citi

The Client Organization was established to drive enterprise-wide approaches to client coverage, identifying and filling in gaps or reducing duplication to ensure consistency throughout the firm. Additionally, it plays a leading role coordinating the allocation of capital and other financial, technology and human resources towards the client segments with the best returns potential. Finally, it is responsible for managing wholesale credit and counterparty risk for the organization. The Client Organization operates across 40+ jurisdictions globally. The Client Organization Governance and Escalations team sits within the Chief Administrative Office, under the Head of Controls. The team supports and executes activities related to Corporate Governance, including Governance Committees, management meetings, Board Material Data Accuracy Controls, Escalations of Events, and oversight of the Client Organization Executive Scorecard Risk & Control metric performance and Organizational Change Management.

This role specifically sits within the Risk & Control Performance and Organizational Change Management team. The role will be expected to execute and support a range of activities to drive Risk & Control performance for the Client Organization and oversee the Organizational Change Management process.

Responsibilities include:

• Prepare monthly Executive Scorecard - Risk and Control reporting with performance results, inclusive of forecasting projections and that may be included in Governance or management meetings.
• Assist in monitoring of Executive Scorecard - Risk and Control metric performance for the Client Organization, analyzing changes in performance, identifying trends, and conducting root cause analysis.
• Ongoing oversight in the Executive Scorecard - Risk and Control reporting and analysis processes.
• Conduct Risk & Control inventory reviews associated with organizational changes, overseeing, tracking, and facilitating ownership determinations.
• Prepare organizational change closure packages, documenting Risk & Control inventories and ownership, for sign-off by Client Organization leadership.
• Execute BAU change management monitoring routines and prepare associated reporting that may be included in Governance or management meetings.
• Maintain the Client Organization Executive Scorecard and Organizational Change Management framework and desktop procedure documents.
• Develop materials for and assist in presenting 'Roadshows' across the Client Organization to build awareness of Executive Scorecard processes and metrics, Organizational Change Management, and roles and responsibilities.
• Execute controls to ensure effectiveness.

Qualifications & skills:

• Relevant work experience in Financial Services in Business Risk, Operational Risk, Compliance, and/or Corporate Governance.
• Experience in Accountability Frameworks for measuring Key Performance and Organizational Change Management.
• Moderate experience in providing effective ongoing program management support including continuous program improvement.
• Strong understanding of a broad range of financial services products/services and end-to-end processes.
• Solid knowledge of and experience with financial services control environments, business processes, and ever-evolving governance processes and regulatory environments.
• Demonstrated ability to apply critical thought in evaluating business problems, articulating problem statements concisely and guiding the development of logical, pragmatic control recommendations and solutions.
• Excellent written and verbal communication skills.
• Self-starting team player with the ability to multitask and prioritise.
• Demonstrative analytical skills with follow-up and problem-solving capability.
• Strong proficiency with Microsoft Excel and PowerPoint.

Education:

• Bachelor's/University degree.