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- Tasks: Lead customer onboarding projects, ensuring smooth implementation and strong relationships.
- Company: Marcura is a global leader in digital solutions for the shipping industry, with a diverse team.
- Benefits: Enjoy a competitive salary, flexible remote work, wellness initiatives, and global opportunities.
- Why this job: Join a dynamic team making a real impact in maritime tech while fostering inclusivity and growth.
- Qualifications: 3+ years in project management, strong communication skills, and experience in customer onboarding.
- Other info: Opportunity for international travel to build customer relationships.
The predicted salary is between 43200 - 72000 £ per year.
Join Marcura as a Senior Customer Onboarding Specialist – A Remote-First Opportunity with Flexible Work Culture.
About Us
Marcura was founded 23 years ago by two visionary entrepreneurs. Our mission has always been to revolutionise digital processes within the global shipping industry. We achieve this by putting our customers first and creating innovative solutions that make a real-world impact. Our team is diverse, dynamic, and dedicated to driving forward a more efficient, tech-enabled future in maritime. With over 650 customers across 53 countries, an energetic team of 980+ members worldwide, and ambitious growth targets for 2025, we’re poised for continued success. Now, we’re looking for talented individuals who are as committed to excellence as we are to join us in this exciting journey.
About the Role:
Successfully implementing and onboarding a new customer will be the main responsibility of the Senior Customer Onboarding Specialist. Coordinating cross-functional efforts between the Customers’ teams and ours will ensure continuous growth and maximise their usage of our services. A proactive approach at handling deadlocks and managing senior stakeholders will require strong communication skills. Your strong project management skills will be essential in ensuring a smooth and timely customer onboarding process.
Your Day-to-Day Will Involve:
- Project Management: Own and manage the entire customer onboarding and implementation project lifecycle, from kick-off to go-live. Develop and execute comprehensive implementation project plans, including timelines, milestones, and resource allocation. Monitor project progress, identify potential risks, and implement mitigation strategies. Ensure timely delivery of onboarding tasks and adherence to SLAs.
- Customer Success: Build strong relationships with customers, acting as their primary point of contact throughout the onboarding and implementation process. Address customer enquiries and concerns promptly and effectively. Proactively communicate project updates and progress to customers. Navigate internal and external stakeholders: Leverage strong interpersonal skills to navigate through customer companies, identifying and engaging with key decision-makers to overcome hurdles and expedite approvals. Hold stakeholders accountable: Maintain clear communication and expectations with internal and external stakeholders, fostering a collaborative environment while ensuring timely completion of assigned tasks. You may be required to travel internationally to meet with customers face-to-face, fostering strong relationships and addressing specific needs directly.
- Coordination: Collaborate closely with cross-functional teams (Sales, Account Management, Compliance, Product) to ensure efficient and coordinated implementation. Allocate tasks and responsibilities to stakeholders as required, monitor progress, and provide guidance as needed.
Qualifications We’re Looking For:
- Certification in Project Management is a plus.
- Foreign languages are a plus (incl. Chinese).
- 3+ years of experience in project management roles, with a track record of successful project delivery.
- Strong understanding of customer onboarding processes and best practices.
- Worked in, or closely with, KYC and Customer Due Diligence teams.
- Maritime and/or Payments experience is a plus.
- Familiarity with Project Management and CRM Tools – Such as Monday.com, Asana and Salesforce.
- Communicates clearly and manages change effectively.
- Excellent oral and written communication skills, can explain complex risk terms in business language – in English.
- Strong interpersonal skills to build relationships with both internal and external stakeholders.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Organisational awareness – knows how to get things done and gain commitment.
- Able to hold senior colleagues to account.
- Proficient in Microsoft Office applications including Outlook, Excel, Word & PowerPoint.
Why Marcura? Here’s What We Offer:
- Competitive Salary and Bonus: We reward your expertise and contributions.
- Flexible, Remote-First Culture: Work remotely with occasional in-office events and project days to foster collaboration and team spirit.
- Inclusive Onboarding Experience: Our onboarding program is designed to set you up for success right from day one.
- Marcura Wellness Zone: We value your work-life balance and well-being.
- Global Opportunities: Be part of an ambitious, expanding company with a local touch.
- Monthly Performance Support: Our modern performance management framework empowers you to reach your full potential.
- Diverse, Supportive Work Culture: We’re committed to inclusion, diversity, and a sense of belonging for all team members.
Our Vision and Values
Marcura’s innovative products continue to shape the maritime industry, enhancing productivity and creating a positive, lasting impact. By automating repetitive tasks, we empower maritime professionals to focus on more strategic, rewarding work. We’re proud of our progress in diversity, particularly in increasing gender representation in a traditionally male-dominated industry. At Marcura, we believe in hiring exceptional people and fostering a workplace where everyone can thrive.
Ready to make a difference in a rapidly growing, global tech company? Apply today and let’s chart the course forward, together.
For more information about our journey and mission, visit our website and LinkedIn pages.
Senior Customer Onboarding Specialist (City of London) employer: MarTrust
Contact Detail:
MarTrust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Onboarding Specialist (City of London)
✨Tip Number 1
Familiarise yourself with the maritime industry and the specific challenges it faces. Understanding the context in which Marcura operates will help you demonstrate your knowledge during interviews and show how you can contribute to their mission.
✨Tip Number 2
Highlight your project management experience by preparing examples of successful onboarding projects you've led. Be ready to discuss how you managed timelines, resources, and stakeholder communication to ensure smooth implementations.
✨Tip Number 3
Develop a strong understanding of customer success principles. Be prepared to share how you've built relationships with clients in the past and how you addressed their concerns effectively, as this role heavily relies on customer interaction.
✨Tip Number 4
Network with current or former employees of Marcura on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Senior Customer Onboarding Specialist (City of London)
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in project management and customer onboarding. Emphasise any specific tools you've used, like Monday.com or Salesforce, and showcase your ability to manage cross-functional teams.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for Marcura's mission and how your skills align with their goals. Mention your experience in managing customer relationships and your proactive approach to problem-solving.
Highlight Communication Skills: Given the importance of communication in this role, provide examples of how you've successfully navigated stakeholder relationships in previous positions. Use clear and concise language to demonstrate your ability to explain complex concepts.
Showcase Project Management Experience: Detail your project management experience, focusing on successful onboarding projects you've led. Include metrics or outcomes that illustrate your effectiveness in delivering projects on time and within scope.
How to prepare for a job interview at MarTrust
✨Showcase Your Project Management Skills
As a Senior Customer Onboarding Specialist, you'll need to demonstrate your project management expertise. Be prepared to discuss specific projects you've managed, highlighting your ability to develop and execute comprehensive plans, monitor progress, and mitigate risks.
✨Emphasise Communication Abilities
Strong communication skills are crucial for this role. During the interview, provide examples of how you've effectively communicated with stakeholders, navigated challenges, and built relationships with customers to ensure successful onboarding.
✨Demonstrate Customer-Centric Mindset
Marcura values a customer-first approach. Share instances where you've gone above and beyond to address customer needs or concerns, showcasing your commitment to customer success and satisfaction throughout the onboarding process.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and analytical skills. Think about potential challenges you might face in the onboarding process and how you would handle them, particularly when dealing with senior stakeholders.
