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- Tasks: Lead the LBTY team, drive sales, and enhance customer experience in a luxury retail environment.
- Company: Join Liberty, a renowned brand known for its diverse culture and commitment to excellence.
- Benefits: Enjoy competitive pay, outstanding training, and progressive career opportunities in a vibrant setting.
- Why this job: Be part of an exciting launch, inspire a team, and make a real impact in luxury perfumery.
- Qualifications: Experience in luxury fragrance, proven leadership skills, and a passion for customer service are essential.
- Other info: This role offers a chance to shape the future of a high-ranking brand in a flagship store.
The predicted salary is between 43200 - 72000 £ per year.
We are looking for a dynamic and inspirational Business Manager to lead the LBTY team in Liberty’s London flagship. Launching at the end of 2023, LBTY has already become one of our highest-ranking brands and we are looking for a dynamic and driven leader to elevate customer experience, drive sales performance, coach and develop our team of brand consultants and take on an active role in brand development. Candidates should have proven leadership, coaching and business management skills gained in a fast-paced retail environment.
With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package. We are looking for a skilled Manager with Luxury Perfumery experience to join our LBTY fragrance team.
Responsibilities- Create and execute an agile business plan to achieve sales goals.
- Identify opportunities and implement strategies to maximise sales growth.
- Build strong client relationships and implement plans to increase customer recruitment and loyalty through the Liberty loyalty CRM programme.
- Accelerate the LBTY services program and achieve booking targets.
- Work interdepartmentally to implement cross category awareness initiatives.
- Ensure visual merchandising standards are met at each customer touchpoint throughout the store.
- Manage inventory levels, conducting regular stock takes and ensuring stock management processes are in place.
- Lead and inspire LBTY team, monitor performance through coaching, regular 1:1s and implementing development plans.
- Conduct regular training sessions with teams and key stakeholders.
- Consolidate consumer insights and feedback on new product development.
- Suggest and spearhead impactful customer eventing and gifting initiatives.
- Act as brand ambassador at the highest level with exceptional brand knowledge and presentation in line with LBTY brand image.
- A solid background of working within luxury fragrance and an exceptional knowledge of fragrance and fragrance brands.
- Analytical skills – ability to analyse sales and suggest effective actions to optimise conversion.
- Effective verbal and written communication skills.
- Excellent interpersonal skills.
- Quality customer service skills to anticipate, recognise, and meet customers' needs.
- Results orientated, with high drive to meet objectives and standards.
- Pursue goals beyond what is required or expected of them.
- Identify team development needs and implement action plans to create change.
- Guide the performance of others while upholding individual accountability.
- Cultivate and maintain extensive informal networks.
- Model team qualities like respect, helpfulness, and cooperation.
- High attention to detail and organisational skills.
- The ability to work autonomously and contribute to the team.
- Experience in strategic planning and execution.
- Ability to develop financial plans and manage resources.
- Ability to sell and reach sales targets.
Contact Detail:
Liberty. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Manager - LBTY
✨Tip Number 1
Familiarise yourself with the LBTY brand and its unique selling points. Understanding the brand's ethos and how it differentiates itself in the luxury fragrance market will help you articulate your vision for elevating customer experience during interviews.
✨Tip Number 2
Network with current or former employees of Liberty, especially those in leadership roles. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your leadership style and approach to team development.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven sales performance in previous roles. Highlighting measurable outcomes from your past experiences will demonstrate your results-oriented mindset and ability to meet objectives.
✨Tip Number 4
Stay updated on the latest trends in luxury perfumery and customer engagement strategies. Being knowledgeable about current market dynamics will allow you to suggest innovative ideas for customer events and loyalty programmes that align with LBTY's goals.
We think you need these skills to ace Business Manager - LBTY
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership and business management experience, especially in a fast-paced retail environment. Emphasise any relevant achievements in luxury perfumery and customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the luxury fragrance industry. Discuss how your skills align with the responsibilities of the Business Manager role and provide specific examples of how you've driven sales performance and team development in previous positions.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as analytical skills, effective communication, and customer service. Use concrete examples to demonstrate how you've successfully applied these skills in past roles.
Showcase Your Brand Knowledge: As a potential brand ambassador, it's crucial to convey your exceptional knowledge of fragrance and fragrance brands. Mention any relevant experiences or insights you have that would make you a strong representative for the LBTY brand.
How to prepare for a job interview at Liberty.
✨Showcase Your Leadership Skills
As a Business Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on coaching and developing team members to achieve their best.
✨Understand the Luxury Fragrance Market
Familiarise yourself with the luxury fragrance industry, including key brands and trends. Be ready to discuss how your knowledge can contribute to LBTY's success and how you can elevate customer experience.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to drive sales. Think of specific scenarios where you've identified opportunities for growth or improved customer loyalty, and be prepared to share these insights.
✨Demonstrate Analytical Thinking
Highlight your analytical skills by discussing how you've used data to inform business decisions in previous roles. Be ready to explain how you would analyse sales data to optimise performance at LBTY.
