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For Companies At a Glance
- Tasks: Lead the reservations and events team, manage enquiries, and boost sales revenue.
- Company: Join a renowned independent restaurant group expanding in London with a stellar reputation.
- Benefits: Enjoy a competitive salary, bonuses, and a Monday to Friday work schedule.
- Why this job: Be part of a stable team in a vibrant environment, making memorable dining experiences.
- Qualifications: Strong leadership, communication skills, and experience with reservation systems required.
- Other info: Located in Victoria, easily accessible from across London.
The predicted salary is between 30000 - 70000 £ per year.
Our client is an iconic independent restaurant that offers exquisite food within two very successful venues. The group is well-established in London and is planning to expand its portfolio in the coming years. The successful candidate can expect to be part of a very stable and successful operation!
Benefits:
- Monday to Friday shift patterns.
- A competitive starting package of £50,000 per annum.
- Bonus related incentives payable twice per annum.
- Based in Victoria – easy commute from most areas in London.
- Very stable team and operation.
Responsibilities:
- Responsible for the reservations and events team.
- To help answering telephone enquiries.
- Delegating staff rotas.
- Ensuring the team are motivated and organised.
- Managing all third-party enquiries.
- Management of reports for reservations and events.
- Responsible for the groups Private Dining & Membership Manager.
- Development of sales revenue both pro/reactive.
Requirements:
- A hands-on, natural leader with strong communication & organisational skills and the ability to coach and motivate the team.
- Knowledge of Quadranet, OpenTable, Collins and/or other reservation systems is required.
- An enthusiastic team player with a guest focused approach and excellent attention to detail.
- A result-driven individual who can work proactively, dealing with and maximising all events/reservation enquiries.
- Have a pro-active role in recruiting new members for the restaurant.
- Assist with hosting events when required.
Reservations and Events Manager employer: JobSwipe
Contact Detail:
JobSwipe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations and Events Manager
✨Tip Number 1
Familiarise yourself with the reservation systems mentioned in the job description, such as Quadranet and OpenTable. Having hands-on experience or knowledge of these platforms will give you a significant edge during the interview process.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully motivated and organised a team in previous roles. Be ready to discuss specific situations where your communication and organisational skills made a difference.
✨Tip Number 3
Research the restaurant's current events and private dining offerings. Understanding their unique selling points and how they engage with guests will allow you to speak knowledgeably about how you can contribute to their success.
✨Tip Number 4
Network with professionals in the hospitality industry, especially those who have experience in reservations and events management. Building connections can provide valuable insights and potentially lead to referrals for the position.
We think you need these skills to ace Reservations and Events Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reservations and events management. Emphasise your leadership skills, knowledge of reservation systems like Quadranet or OpenTable, and any previous roles that demonstrate your ability to motivate a team.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the restaurant's vision. Mention specific examples of how you've successfully managed teams or events in the past, showcasing your organisational skills and guest-focused approach.
Highlight Relevant Skills: Clearly outline your communication and organisational skills in both your CV and cover letter. Provide examples of how you've dealt with third-party enquiries or maximised sales revenue in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Head of Reservations and Events role.
How to prepare for a job interview at JobSwipe
✨Showcase Your Leadership Skills
As a Head of Reservations and Events, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts, highlighting your communication and organisational skills.
✨Familiarise Yourself with Reservation Systems
Knowledge of systems like Quadranet, OpenTable, and Collins is crucial for this role. Make sure you understand how these platforms work and be ready to discuss your experience with them during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle high-pressure situations. Think of specific scenarios where you've had to manage multiple reservations or events simultaneously and how you ensured everything ran smoothly.
✨Demonstrate a Guest-Focused Approach
This role requires a strong focus on guest satisfaction. Be prepared to discuss how you've gone above and beyond to enhance the guest experience in previous roles, and share any innovative ideas you have for improving service in the restaurant.
