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- Tasks: Lead a world-class customer support team and ensure top-notch service.
- Company: Join Napier Technologies, a leader in AI-powered crime prevention solutions.
- Benefits: Enjoy a full-time role with opportunities for innovation and collaboration.
- Why this job: Make a real impact on financial safety while working in a creative culture.
- Qualifications: Experience in customer support leadership and a passion for technology required.
- Other info: This role is based in Belfast and offers a chance to shape the future of support.
The predicted salary is between 43200 - 72000 £ per year.
Application Deadline: 1 August 2025
Department: Support
Employment Type: Full Time
Location: Belfast
Reporting To: Louise O'Connell
Description: Imagine catching criminals before they strike - that's exactly what Napier's AI-powered platform does! By analysing transactions and customers in real time, we are about stopping crime - it's about making the financial world safer and more trustworthy for everyone. Collaboration, innovation, and wonderful people are just some of the reasons to bring your career to Napier. Our culture is shaped by our core values that promote equality, creativity, and opportunity in everything we do.
Overview of the role: As Global Head of Support, you will lead Napier AI's world-class customer support function. Reporting to the Chief Customer Officer, and as a member of the Senior Leadership team, you will be responsible for developing an effective support strategy.
Contact Detail:
Napier Technologies Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Support Jobs in Northern Ireland
✨Tip Number 1
Familiarise yourself with Napier Technologies and their AI-powered platform. Understanding their mission to enhance financial safety will help you articulate how your experience aligns with their goals during interviews.
✨Tip Number 2
Network with current or former employees of Napier Technologies on platforms like LinkedIn. Engaging in conversations can provide insights into the company culture and expectations for the Head of Support role.
✨Tip Number 3
Prepare to discuss your leadership style and how it fosters collaboration and innovation. Given the emphasis on these values at Napier, showcasing relevant examples from your past experiences will be crucial.
✨Tip Number 4
Stay updated on industry trends related to customer support and AI technology. Demonstrating your knowledge of current challenges and solutions in the field can set you apart as a candidate who is proactive and informed.
We think you need these skills to ace Head of Support Jobs in Northern Ireland
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements for the Global Head of Support position. Tailor your application to highlight how your experience aligns with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer support and leadership roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to lead a team effectively.
Write a Strong Cover Letter: Your cover letter should express your passion for the role and the company. Highlight specific experiences that showcase your skills in collaboration, innovation, and problem-solving, which are key to Napier's culture.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a leadership position.
How to prepare for a job interview at Napier Technologies Limited.
✨Understand the Company Culture
Before your interview, take some time to research Napier Technologies Limited. Familiarise yourself with their core values and mission. This will help you align your answers with what they value most, showing that you're a great fit for their team.
✨Prepare for Leadership Questions
As the Global Head of Support, you'll be expected to demonstrate strong leadership skills. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or implemented innovative solutions in customer support.
✨Showcase Your Industry Knowledge
Given that Napier focuses on AI-powered platforms for crime prevention, it's crucial to showcase your understanding of both the technology and the financial sector. Be ready to discuss trends, challenges, and how you can contribute to making the financial world safer.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the company's future plans, the challenges the support team currently faces, or how success is measured in this role. This shows your genuine interest in the position and the company.
