Accounts Assistant

Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £110m turnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 84 for April 2025. Underlying its services is FluidOne’s national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 520 staff and was ranked in the top 50 Best Companies to work for in the UK awards 2023 and in the top 25 Technology companies to work for in the UK. FluidOne supports the needs of 2400 customers, including 200 channel resellers, with services covering connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT, UCaaS and CCaaS. Addressing the needs of SME, mid-market and Enterprise, FluidOne consults with its customers to design solutions that complement their in-house IT structures. FluidOne takes complex hybrid multi-site environments and makes them simple and secure, so end-users can access their business applications wherever they are.

Role Overview: As a competent Accounts Assistant, you will provide administrative and billing service to FluidOne clients and provide various information to clients as requested in a timely manner in line with the client’s own requirements. You will follow defined service procedures and processes to action various requests. You will have excellent customer service skills and be able to communicate effectively. You must be client oriented. You will be expected to provide business administrative support to the technical team, including but not limited to liaising with the technical team to obtain pricing, quotes, and other related administrative matters in an orderly, consistent, and helpful manner at all times. The goal is to support clients and internal teams and assist with the day to day running of the company’s finance and facilities function.

Responsibilities:

• Assist with all aspects of processing data into and reporting out of the company’s accounting systems as required/requested by management, including all daily accounting tasks
• Banking tasks in relation to supplier payment runs, account reconciliations, customer receipts and any other related transactions
• All purchase ordering processes up to posting of purchase invoices
• Sales quoting, following internal processes and guidelines
• Sales order processing
• All goods in and goods out procedures, including stock control and stock reconciliations
• Invoicing up to draft stage including all ancillary tasks up to that point
• Liaison with suppliers for non-technical items or account management matters
• Facilities Management activities as required
• Travel and Accommodation administration as required
• Client statement runs and occasional Debt management including occasional chasing invoices
• Any other general office administration activities as required

Requirements:

• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external clients (up to senior management levels, using appropriate and professional language)
• Excellent computer proficiency (MS Office – Word, Excel and Outlook) and awareness of mobile devices and other tech products
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out tasks to completion within parameters and instructions given, prescribed routines, and standard accepted practices

Benefits after probationary period:

• Subsidised Health and subsidised dental care
• Employee Assistance programme (EAP)
• Life assurance (3 x salary)
• Sodexo Discount Platform
• Pension contribution- 5% company contribution
• Generous Holiday Entitlement
• One day off for Birthday
• Half price internet connectivity
• Department incentives

How To Apply: Send CV with covering letter to recruitment@fluidone.com with the job title as the subject field. FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.