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For Companies At a Glance
- Tasks: Support Sales, Service, and Applications teams while enhancing customer experience.
- Company: Join ZEISS, a global leader in optics and optoelectronics with 175 years of innovation.
- Benefits: Enjoy a competitive salary, personal development opportunities, and a supportive team environment.
- Why this job: Make a real impact on customer satisfaction in a dynamic and collaborative workplace.
- Qualifications: Previous experience in customer support or administration is preferred; CRM knowledge is a plus.
- Other info: This role offers variety and autonomy, perfect for proactive individuals.
The predicted salary is between 30000 - 42000 £ per year.
Department: Industrial Quality Solutions (IQS)
Location: ZEISS, Lutterworth
About ZEISS
ZEISS is an internationally leading technology enterprise operating in the fields of optics and optoelectronics. With over 175 years of innovation, ZEISS is a pioneer in industrial quality solutions and a trusted partner to customers worldwide. The IQS (Industrial Quality Solutions) division at our Lutterworth site supports our customers in achieving the highest standards of precision, quality, and reliability. We are currently looking for a versatile and proactive Customer Support Co-ordinator to join our dynamic team.
Role Overview
This is a multipurpose role designed to provide vital support across our Sales, Service, and Applications teams. The successful candidate will ensure the smooth handling of back-office operations and enhance the overall customer experience through excellent coordination and communication.
Key Responsibilities
- Customer Service
- Handle and direct customer requests received via phone, email, or web to the appropriate ZEISS contact.
- Coordinate Net Promoter Score (NPS) activities for Sales, Service, and Applications teams.
- Assist with scheduling and planning customer support requests.
- Communicate with customers regarding ticket/order status and updates.
- Provide day-to-day operational support to all three functions.
- Maintain and update Excel sheets and CRM databases with relevant data.
- Assist with business reporting and analytics activities.
- Use business dashboard tools to monitor open tickets for service and application teams.
- Contribute to process improvement initiatives in aftermarket and sales administration.
- Support sales administration processes.
- Manage and supervise several internal and external mailboxes.
- Provide ad hoc support across all customer service functions.
- Respond to reasonable management requests promptly and effectively.
- Undertake cross-training to enable coverage across various support roles.
- Assist in the preparation of quotations (web shop, training, contract measurement).
- Perform general administrative tasks including shipping parts, ordering lunches, greeting visitors, and arranging transportation.
- Support order processing functions as required.
Key Skills & Attributes
- Excellent communication and interpersonal skills.
- Strong organisational skills with an ability to multitask and prioritise.
- Proficient in Microsoft Office Suite, particularly Excel; experience with CRM tools is a plus.
- Attention to detail and a proactive, can-do attitude.
- Ability to work both independently and collaboratively within a team.
Qualifications & Experience
- Previous experience in a customer support, administration, or operations role preferred.
- Familiarity with business processes and customer service platforms like Salesforce and SAP is advantageous.
What We Offer
- A collaborative and supportive team environment.
- Competitive Salary
- Opportunities for personal and professional development.
- A role that offers variety, autonomy, and the chance to make a real impact on customer satisfaction and internal efficiency.
If you’re enthusiastic about delivering outstanding support and keen to contribute to a world-class organisation, we would love to hear from you.
Customer Support Co-ordinator employer: LinkedIn
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Co-ordinator
✨Tip Number 1
Familiarise yourself with ZEISS and its Industrial Quality Solutions division. Understanding their products and services will help you communicate effectively with customers and demonstrate your enthusiasm for the role during any discussions.
✨Tip Number 2
Brush up on your Excel skills, as proficiency in this area is crucial for the role. Consider creating sample spreadsheets or dashboards to showcase your ability to manage data effectively, which can be a great talking point in interviews.
✨Tip Number 3
Network with current or former employees of ZEISS, especially those in customer support roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare to discuss your experience with CRM tools like Salesforce or SAP. Even if you haven't used these specific platforms, highlighting your adaptability and willingness to learn new systems can set you apart from other candidates.
We think you need these skills to ace Customer Support Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support, administration, or operations. Emphasise skills like communication, organisation, and proficiency in Microsoft Office, particularly Excel.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to handle customer requests and support business processes effectively.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description, such as multitasking, attention to detail, and familiarity with CRM tools like Salesforce or SAP.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at LinkedIn
✨Showcase Your Communication Skills
As a Customer Support Co-ordinator, excellent communication is key. Be prepared to demonstrate your ability to handle customer requests clearly and effectively. Use examples from your past experiences where you successfully resolved customer issues or improved communication processes.
✨Highlight Your Organisational Skills
This role requires strong organisational skills and the ability to multitask. During the interview, share specific instances where you managed multiple tasks or projects simultaneously. Discuss how you prioritised your workload and ensured that all tasks were completed efficiently.
✨Familiarise Yourself with Relevant Tools
Knowledge of Microsoft Office Suite, especially Excel, and CRM tools like Salesforce or SAP is advantageous. Brush up on these tools before the interview and be ready to discuss how you've used them in previous roles to support customer service or business processes.
✨Demonstrate a Proactive Attitude
The ideal candidate for this position will have a proactive, can-do attitude. Prepare to discuss how you've taken initiative in past roles to improve processes or enhance customer satisfaction. This will show your potential employer that you're not just reactive but also forward-thinking.
