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- Tasks: Lead a vibrant team in a bustling restaurant environment, ensuring top-notch service and guest satisfaction.
- Company: Dishoom celebrates Bombay's Irani cafes, offering a unique dining experience across multiple UK locations.
- Benefits: Enjoy flexible shifts, generous discounts, wellness support, and exciting team events throughout the year.
- Why this job: Join a passionate team dedicated to hospitality and social impact, making a difference with every meal served.
- Qualifications: Experience as a Floor Manager in a high-volume restaurant is essential; leadership and attention to detail are key.
- Other info: No uniforms required; smart casual attire is encouraged, and we promote from within!
The predicted salary is between 36000 - 42000 ÂŁ per year.
We are proud to be recognised as one of the best places to work in Hospitality. Looking after people is at the core of what we do and we work hard to make life at Dishoom the best it can be. Since 2010, our restaurants have celebrated the Irani cafes and all of the food and drink of Bombay. We have locations across London, Edinburgh, Manchester, Birmingham and our Bar-Cafes in Brighton and Cambridge.
As well as running busy sites with big teams, we also understand the importance of doing more. From planting trees with our teams in the UK & India, tying Rakhis with our guests, to our dedication to helping to feed children through Meal for a Meal. As of January 2024, we have donated 20 million meals (and counting) to children in the UK and India. As a Dishoomwalle, you contribute 55 meals per shift to this cause.
How we’ll support you
- Financial: Free weekly wage advances and emergency cash. Access to our savings support & financial health planning tool. Up to 50% off when dining at Dishoom with friends and family. Plus, Dishoom Black card with a monthly allowance for treating friends and family in our cafes in your own time.
- Mental & Physical: All Babus (Managers) are fully trained in mental health support & First Aid. Dedicated support from our confidential advice helpline - available to you or someone in your household – 24 hours a day, 365 days of the year. Healthcare cash plan. Free fitness sessions every month (including yoga and spin classes). Calling all cricket fans, we have our very own Dishoom Premier League (an in-house cricket tournament) where you get to compete with your team at Lord’s.
- Social: We’re a growing company and love nothing more than bringing our teams (and families) together to celebrate everyone’s hard work across the year. You’ll be invited to our Family Mela (Family summer festival) and Huge Christmas celebration. Plus, we host regular team events across our cafes. Team members who work at Dishoom for 5 years are invited to attend Bombay Bootcamp – an incredible once-in-a-lifetime guided tour of Bombay with our co-founders.
What to expect
- ÂŁ42,000- ÂŁ45,000 per year inclusive of tronc. We pay on a monthly basis.
- A full-time role working across 5 days, Monday - Sunday availability required.
- Access to our award-winning training programmes and support. We focus on your development from day one and proudly promoted 211 Dishoomwalles last year!
- The usual number of days holiday a year - paid for, including tronc. Our sites are closed Christmas Day and Boxing Day, and if you have children, we’ll provide one extra day to take them to their first day at school.
- No uniforms here - smart casual and comfortable is key, and of course trainers are fine.
Have you got Seva?
We believe we are at our happiest when we are contributing to the world to the best of our abilities. This goes beyond just serving people, we take them in and truly look after them. Guests and team alike.
Dishoom is busy; circa 8,000 covers per site per week, with demanding shifts & first-class service execution. We are lucky enough to have (quite regularly) people waiting to dine with us. But, with that comes managing wait times of up to 90 minutes in the most big-hearted way, on top of the responsibility of huge teams to lead and nurture.
However, at Dishoom on a busy evening shift, there is the support of multiple other Babus, plus 40-50 Dishoomwalles, all fully focused in their roles to support one another. Also, you are empowered to do the right thing when no one is looking. We never want to deter from our service standards, and aim to pursue unreasonable hospitality to our guests every day through Seva.
On top of that, our healthy pay, plentiful benefits and well-being support we have in place aren’t too bad either! Our Babus' Day out and Christmas celebration as our way of saying “thank-you” to our teams for 2023, was our best yet!
So, what are we looking for?
As a Floor Manager, you have been working as a Floor Manager in a high volume, multi-faceted bar/restaurant environment for the past few years. You’re first-class in everything you do and want to find an environment that’s as obsessive about quality as you are and help you flourish. You have an eye for detail; always upholding the highest standards and ensuring every shift is in the very safest pair of hands. You’re a great leader who really cares about your people. Your big-hearted approach will make coaching and developing other members of the team a natural focus. You have a genuine commitment to making people happy - guest and team alike – to ensure you have one of the happiest teams in the business and guests that turn into regulars and regulars into friends.
At Dishoom - everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities, and experiences to apply for roles with us.
Contact Detail:
Dishoom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager
✨Tip Number 1
Familiarise yourself with Dishoom's unique culture and values. Understanding their commitment to hospitality and community involvement will help you align your approach during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Prepare to discuss your experience in high-volume restaurant environments. Be ready to share specific examples of how you've successfully managed busy shifts and led large teams, as this is crucial for the Floor Manager role.
✨Tip Number 3
Highlight your leadership style and how you nurture team development. Dishoom values managers who care about their staff, so be prepared to talk about how you've coached and supported your team members in previous roles.
✨Tip Number 4
Showcase your passion for creating memorable guest experiences. Discuss any initiatives you've implemented to enhance customer satisfaction, as this aligns with Dishoom's focus on 'unreasonable hospitality' and making guests feel valued.
We think you need these skills to ace Floor Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in high-volume, multi-faceted bar or restaurant environments. Emphasise your leadership skills and any specific achievements that demonstrate your commitment to quality and guest satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hospitality and your understanding of Dishoom's values, particularly the concept of Seva. Share specific examples of how you've contributed to team success and guest happiness in previous roles.
Showcase Your Leadership Style: During the application process, be prepared to discuss your leadership style. Highlight how you nurture and develop team members, ensuring they feel valued and motivated. This aligns with Dishoom's focus on creating a happy team environment.
Research Dishoom: Familiarise yourself with Dishoom's history, values, and community initiatives. Mention these in your application to show your genuine interest in the company and how you can contribute to their mission of providing exceptional service and supporting charitable causes.
How to prepare for a job interview at Dishoom
✨Show Your Passion for Hospitality
Make sure to express your genuine love for the hospitality industry during the interview. Share specific experiences that highlight your commitment to providing exceptional service and how you embody the values of Seva, which is central to Dishoom's ethos.
✨Demonstrate Leadership Skills
As a Floor Manager, you'll be leading a team. Prepare examples of how you've successfully managed and developed team members in previous roles. Discuss your approach to coaching and how you create a positive work environment that fosters teamwork and collaboration.
✨Prepare for High-Pressure Scenarios
Dishoom operates in a busy environment, so be ready to discuss how you handle high-pressure situations. Think of specific instances where you managed wait times or resolved customer complaints effectively while maintaining service standards.
✨Understand Dishoom's Values and Culture
Familiarise yourself with Dishoom's mission and values, especially their commitment to community and well-being. Be prepared to discuss how you can contribute to their initiatives, such as Meal for a Meal, and how you align with their inclusive culture.
