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- Tasks: Support the Centre Manager and ensure excellent customer service at High Rise.
- Company: Join a vibrant leisure centre focused on fun and safety for all ages.
- Benefits: Enjoy competitive pay, staff discounts, free uniform, and sociable hours.
- Why this job: Be part of a lively team, develop your skills, and make a real impact.
- Qualifications: Experience in management or customer service is essential; flexibility is key.
- Other info: Must be available weekends and pass a basic criminal record check.
The predicted salary is between 24000 - 36000 £ per year.
The Duty Manager will support the Centre Manager with the day-to-day running of High Rise to achieve our commercial goals. They will be responsible for acting up in the Centre Manager's absence. This is a hands-on role and the successful candidate will be required to provide ongoing training and coaching for the staff team and will be responsible for maintaining excellent standards of customer service whilst ensuring full compliance with our Health & Safety regulations.
High Rise is busy, lively and active, and we expect high standards from our team so we can offer the very best customer service to our valued guests of all ages, backgrounds and abilities. In return, we offer a competitive salary together with a wide range of benefits including generous staff discount, free uniform and parking, sociable hours and the opportunity for training, personal and professional development and career progression.
Responsibilities:- Supporting the Centre Manager in the day-to-day running of High Rise.
- Acting as a Designated Responsible Person for emergency situations, including First Aid and Fire Warden duties.
- Working across all areas of the centre including providing cover at reception, the café, Clip N Climb arena etc.
- Ensuring the centre is safe, welcoming, and complies with Health and Safety, Child Protection, and Vulnerable Adults guidelines.
- Leading by example to provide excellent customer service and ensuring high standards are maintained.
- Handling customer enquiries, issues, and complaints professionally and escalating when necessary.
- Maintaining cleanliness and presentation standards, reacting to situations as they arise.
- Assisting with the training and supervision of new staff, in collaboration with HR.
- Monitoring team performance to ensure consistent, accurate, and high-quality customer interactions.
- Participating in staff training and contributing to the development of company services and processes.
- Adhering to Key Holder Roles and Security & Confidentiality policies.
- Experience in a managerial or supervisory role, ideally in a customer service, leisure, or hospitality setting.
- Comfortable using Microsoft Office and basic customer management systems.
- Flexible team player and willing to take on a range of duties including working on the café, reception and climbing arena.
- Must be able to work every Saturday and Sunday 9am-6pm.
- This role requires a basic criminal record check (AccessNI).
- Emergency First Aid at Work certificate is desirable.
Hours of work are on a rota basis and will generally be between the below hours unless we have a private booking in which we may open additional hours/days:
- Thursday: 9:00am-5:45pm
- Friday: 9:00am-8:15pm
- Saturday: 9:00am-6:15pm
- Sunday: 9:00am-6:15pm
To apply for the Duty Manager role, please email your CV along with a covering letter clearly demonstrating how you meet the essential criteria of the role. We welcome applications from all suitably qualified persons.
Contact Detail:
Employers For Childcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land - Duty Manager
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Duty Manager at High Rise. Understanding the day-to-day operations and customer service expectations will help you demonstrate your knowledge during any interviews or discussions.
✨Tip Number 2
Highlight your experience in managerial or supervisory roles, especially in customer service, leisure, or hospitality settings. Be ready to share specific examples of how you've successfully led teams and handled customer interactions.
✨Tip Number 3
Prepare to discuss your approach to training and coaching staff. Since this role involves ongoing training, think about how you can convey your methods for developing team performance and maintaining high standards.
✨Tip Number 4
Show your commitment to health and safety compliance. Be prepared to talk about your understanding of relevant guidelines and any certifications you may have, such as Emergency First Aid at Work, which is desirable for this position.
We think you need these skills to ace - Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managerial or supervisory roles, particularly in customer service, leisure, or hospitality settings. Use specific examples to demonstrate your skills and achievements.
Craft a Compelling Cover Letter: In your cover letter, clearly outline how you meet the essential criteria for the Duty Manager role. Mention your experience with training staff, handling customer complaints, and ensuring compliance with health and safety standards.
Showcase Your Skills: Emphasise your proficiency in Microsoft Office and any customer management systems you've used. If you have an Emergency First Aid at Work certificate, be sure to mention it as it is desirable for this position.
Proofread Your Application: Before submitting your application, carefully proofread both your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Employers For Childcare
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be expected to lead by example. Prepare examples from your past experiences where you've successfully managed a team or handled a challenging situation. Highlight your ability to train and motivate staff, as this will be crucial in your role.
✨Demonstrate Customer Service Excellence
Customer service is at the heart of this role. Be ready to discuss how you've provided exceptional service in previous positions. Share specific instances where you resolved customer complaints or improved service standards, as this will show your commitment to maintaining high-quality interactions.
✨Familiarise Yourself with Health & Safety Protocols
Since compliance with Health & Safety guidelines is essential, brush up on relevant regulations and best practices. Be prepared to discuss how you would ensure safety in a busy environment and any experience you have with emergency procedures or first aid.
✨Be Ready for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle emergencies. Think about potential situations you might face as a Duty Manager and how you would respond. This will demonstrate your readiness for the hands-on nature of the role.
