Customer Success Manager (data, AI) (London Area)

World-leading advanced data and analytics AI platform is searching for a Customer Success Manager to join their expanding team in London (hybrid–2 days p/w). The successful candidate will be responsible for developing deep relationships with customers to ensure value is delivered in order to identify expansion and renewal opportunities.We’re looking for a commercially minded person who has a familiarity with modern data ecosystems. Working with your wider team, you’ll help customers harness the power of AI and large language models (LLMs) to build intelligent agents and automated workflows that accelerate decision-making and innovation by leveraging their data ecosystems.We’re looking for a high achiever that will be seen as a trusted advisor to core customers, delivering exceptional client satisfaction through the maintenance of strong customer relationships.ResponsibilitiesBecome knowledgeable of solutions and service offerings, including SaaS business solutions, professional services and how we support our customersManage renewal commercials, quoting, negotiation and ensure value is positioned in subscriptionsManage customer relationships and become the trusted advisor for the customer to work with for within data, technical and business functionsBuild and rollout adoption plans with customer stakeholders to grow usage within their businessWork to ensure customer satisfaction with the product by anticipating their needs, understanding the overall vision of their company and understanding the role the platform can play in supporting themExpand current customer accounts through upsell opportunities of licences and servicesQualificationsA Bachelor\’s degree (or equivalent) from a top-tier university preferredA professional with strong organisational, and personal skills to successfully communicate and negotiate with internal and external customersSome technical experience working with data technologies, big data, BI and AI toolsMaintain accurate, effective client communication with data leaders and business executivesHigh mental agility to manage and adapt to customer objectives and situations, balanced with company objectivesAbility to manage concurrent deadlines and projects to completion with a high level of diligenceExcellent communication, written, presentation, and negotiation skills sufficient for working with senior business executivesSelf-driven, motivated and results orientedManage multiple priorities – proven time management skills to manage multiple priorities across numerous accounts (30-40)You should be able to connect effectively with data and business executives in $50m-$5bn revenue companiesA strong ability to work in concert with sales and technical specialists on account engagementsAny European language skills (German, Italian, Spanish, French) would be a plus, but not a mustBenefitsA generous compensation/OTE package on offerMeritocratic working environment and strong career progression opportunitiesPrivate healthcare, generous pensionEmployee stock optionsA fast growth, exciting business with an open and inclusive cultureContinuous learning and developmentGreat offices and flexible working–This position is open to candidates eligible for working in the United Kingdom. No sponsorship is on offer at this time.–About usWe\’re a dedicated recruiter bringing together the brightest talent with organisations creating cutting-edge technology to change the world for the better.We partner with technology providers at the forefront of meaningful innovation. And we’re here for talented individuals who are passionate about using their skills to drive positive change.Mind Detect provides exceptional recruitment services to businesses who are leading the way in Data, Machine Learning and AI-driven technologies throughout Europe, the US and Asia.